Compare Arcade Hotels in Zona Hotelera

"We stayed 2/21/26-3/1/26 in an enclave beachfront room. Pros: staff/servers were friendly and attentive; steakhouse - filet cuts as good as home /salmon was excellent: top shelf liquor in Enclave bar in lobby area. Wrist bracelet used to open rooms and refrigerator stocked daily with water, juice, beer. You did not need cards for pool towels - if you went to get chairs at pool with or without umbrellas were always available up to 9:30. Entertainment was frequent. Cons: Buffet: only place for breakfast was the buffet and it was a cluster....omlet/egg stations (2) had at least 10 or more waiting each day (we ate anywhere from 8-10am); kids running around and touching bread slices, picking up food and leaving, shared serving utensils were shared between multiple places and often laying in the dishes, limited egg choices, empty bacon dishes with lines of people waiting for someone to refill. Enclave pool area: groups of 5 or more children (younger than 9 yo) on 2 different days taking over small pools - holding younger kids heads under water while they grasped to surface. Disrespectful to adults when asked to leave pool area because there was NO adult supervision and saying I'm gonna get my dad! Never saw any staff monitor bracelets and who sb in Enclave area. Waiters mostly just hung with bartender in the shade and we walked to bar to get drinks. Room service took 1 hour 30 minutes. Food trays outside of room were everywhere and not picked up timely. "

"Plenty of amenities. Very clean and well stocked rooms. Staff are great. We can't wait to come back!"

"I love staying at The Westin because of their White Tea bath products in the room. I booked this hotel specifically for that reason, as well as the beach out front which is right next to Club Med. "

"We had a very pleasant and joyful vacation at GR Solaris. The ocean view was great, and the beach access was excellent. The staff were incredibly kind, helpful, and welcoming, which made the stay even better. The only issue was some noise in the hallways, since there’s no carpet in the corridors or rooms, even normal conversations could carry. Other than that, we had a very positive experience overall."

"We had a beautiful view of the ocean and pools from our balcony/room. The staff was so kind and fun! Everyone had a great time"

"room was fine... not fancy, but just sleep there. AC was broken but taken care of once notified. HATE the check in sales pitch and only one person checking in all the vacation website people"