Hotel Riu Palace Las Americas - Adults Only- All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Las Americas - Adults Only- All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Interior entrance
Buffet
View from property
7 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
$397
$324 nightly
$397 total
Total with taxes and fees
Mar 30 - Mar 31

Explore the area

View in a map
Blvd. Kukulcan, Km 8.5, Manzana 50, Lote 4, Zona Hotelera, Cancun, QROO, 77500
  • Place, Plaza Caracol Mall
    ‪2 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

Suite Junior with Sea View

  • 376 sq ft
  • Sleeps 3

Suite Luxury with Sea View

  • 656 sq ft
  • Sleeps 2

Suite with Sea View

  • 753 sq ft
  • Sleeps 2

Suite Junior

  • 376 sq ft
  • Sleeps 3

Suite Junior

  • 376 sq ft
  • Sleeps 3

Suite Junior

  • 376 sq ft
  • Sleeps 3

Suite with Sea View

  • 656 sq ft
  • Sleeps 2

Suite with Sea View

  • 753 sq ft
  • Sleeps 2

Junior Suite (M)

8.0 out of 10
Very good
(6 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (M)

9.6 out of 10
Exceptional
(17 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (M)

  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (M)

  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

8.6 out of 10
Excellent
(4 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (L)

9.2 out of 10
Wonderful
(7 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

10.0 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (B2C)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (B2C)

  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (L)

  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (L)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (C)

8.8 out of 10
Excellent
(36 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (C)

8.4 out of 10
Very good
(56 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (C)

8.0 out of 10
Very good
(4 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Ocean View (C)

  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (B2C-CA)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-CA)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

8.8 out of 10
Excellent
(282 reviews)
  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (U)

9.2 out of 10
Wonderful
(464 reviews)
  • 377 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (U)

  • 377 sq ft
  • Sleeps 6
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 377 sq ft
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (C)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (C)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (B2C-CA)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 6
  • 2 Double Beds

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (M)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Sea View (M)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (E)

  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (E)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (U)

9.2 out of 10
Wonderful
(39 reviews)
  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (U)

9.8 out of 10
Exceptional
(9 reviews)
  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

Suite Junior

8.0 out of 10
Very good
(1 review)
  • 376 sq ft
  • Sleeps 3

Suite with Sea View

  • 753 sq ft
  • Sleeps 2

Suite Luxury with Sea View

  • 656 sq ft
  • Sleeps 2

Suite Junior with Sea View

  • 376 sq ft
  • Sleeps 3

Similar properties

About the neighborhood

Cancun

With a stay at Hotel Riu Palace Las Americas - Adults Only- All Inclusive in Cancun (Zona Hotelera), you'll be a 2-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 10 minutes by foot from Cancun Convention Center. .This all-inclusive property is 0.6 mi (1 km) from Gaviota Azul Beach and 0.6 mi (1 km) from Forum Beach.

What's nearby

  • Plaza Caracol Mall - 2 min walk - 0.1 miles
  • Cancun Convention Center - 8 min walk - 0.5 miles
  • Caracol Beach - 9 min walk - 0.5 miles
  • Forum Beach - 11 min walk - 0.6 miles
  • Gaviota Azul Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪RIU (Lounge Bar) - ‬3 min walk
  • ‪El Faro - ‬3 min walk
  • ‪Kawachi Specialty Restaurant - ‬3 min walk
  • ‪Turquesa Restaurant - ‬3 min walk
  • ‪Miramar - ‬3 min walk

About this property

Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Hotel Riu Palace Las Americas - Adults Only- All Inclusive offers 372 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 372 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a health club, and a sauna. Additional amenities at this Art Deco property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Don Roberto, one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.
Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Planning an event in Cancun? This property has 2099 square feet (195 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Don Roberto - This buffet restaurant serves breakfast, lunch, and dinner.
Sakura - This diner specializes in Japanese cuisine and serves lunch only. Open daily.
Los Arcos - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Black & White - This steakhouse serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Black & White
  • Don Roberto
  • Krystal
  • Los Arcos
  • Sakura

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Piano
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,099 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • No elevator

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • Art Deco architecture
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Riu Americas
Riu Las
Riu Las Americas
Riu Las Americas All Inclusive
Riu Las Americas Palace
Riu Palace Las
Riu Palace Las Americas
Riu Palace Las Americas All Inclusive Adults Cancun
Riu Palace Las Americas All Inclusive Cancun
Riu Palace Las Americas Cancun
Riu Palace Las Americas All Inclusive Adults
Riu Palace Las Americas Adults Cancun
Riu Palace Las Americas Adults
Riu Palace Las Americas All Inclusive
Riu Palace Las Americas All Inclusive Adults Only
Riu s Americas Inclusive Adul

Hotel Riu Palace Las Americas - Adults Only- All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 3760 out of 5279 reviews
Rating 8 - Good. 965 out of 5279 reviews
Rating 6 - Okay. 286 out of 5279 reviews
Rating 4 - Poor. 118 out of 5279 reviews
Rating 2 - Terrible. 150 out of 5279 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Stephen F.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food very good. Beach sand fabulous. Staff wonderful. Rooms slightly dated regarding lamps and outlets for plugging in phones etc. would definitely come back.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jay

Liked: Cleanliness, amenities, property conditions & facilities
Amazing quality and variety of foods
Stayed 5 nights in Dec 2025

10/10 Excellent

prabawattie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was just amazing and the view was spectacular, staff was just as amazing, especially mr Sebastian who accomadeted us at the last minute for stake dinner. We will definitely revisit next year.
Stayed 5 nights in Dec 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities
All was super . Workers there go above and beyond
Stayed 4 nights in Dec 2025

10/10 Excellent

Emily

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were extremely diligent and helpful. The resort was also very clean and well cared for. Would absolutely go back!
Stayed 4 nights in Dec 2025

8/10 Good

Leonora, Rancho Cordova

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved this hotel and will be coming back for sure.
Stayed 7 nights in Dec 2025

10/10 Excellent

dwayne gary

Stayed 3 nights in Dec 2025

8/10 Good

wallace

Stayed 8 nights in Dec 2025

10/10 Excellent

Edward Denis Quick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The entire place was spotless clean. Not even kidding. Best food I have ever experienced at an all-inclusive period. Room and maid service was perfect. I have stayed at 7 other places in Cancun, no place compares to this. Will be back ASAP. But the food is next level.
Stayed 4 nights in Dec 2025

10/10 Excellent

Adam

Stayed 3 nights in Oct 2025

10/10 Excellent

Antonio M

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Came here for my wife birthday. We had a wonderful time. What stood out was the staff everyone was excellent and accommodated our needs. The food was top tier very delicious.
Stayed 4 nights in Dec 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was Amazing! It was beautiful and the staff was super helpful and always there when you need them!
Stayed 6 nights in Dec 2025

10/10 Excellent

Iryna

Liked: Cleanliness, amenities, property conditions & facilities
The beach are beautiful, especially I liked warm shower on the beach. The food was tasty and it was a lot of variety. All the stuff are very friendly. Good option with RIU Party out from hotel.
Stayed 6 nights in Dec 2025

10/10 Excellent

Huana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The whole hotel, in and out was spotless and the staff was very friendly, the best from all other Riu hotels in the area!

10/10 Excellent

Ledi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The whole hotel, in and out was spotless and the staff was very friendly!
Stayed 7 nights in Dec 2025

10/10 Excellent

dina, FREEHOLD

Stayed 5 nights in Dec 2025

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and service was top notch
Stayed 4 nights in Nov 2025

10/10 Excellent

Gurdev Singh

Liked: Cleanliness, amenities, property conditions & facilities
First time at Riu Las Americas and enjoyed our stay. The staff was very courteous and helpful. Room was very clean and cozy with ocean view. Highly recommend and would love to come here again.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good view, food. Friendly staff and surprise birthday gift.
Stayed 7 nights in Dec 2025

6/10 Okay

Nicolas

Stayed 3 nights in Dec 2025

10/10 Excellent

Marie-Elyse

Stayed 7 nights in Dec 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Miguel, buffet area, for breakfast, and lunch, Wonderful
Stayed 4 nights in Dec 2025

10/10 Excellent

Cindy, WESTBOROUGH

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay! The property is beautiful amenities are great and my room was spacious. The food was 85% solid. We went for our baby moon and stayed on the property. I selected it because of the reviews and food options. I was pleasantly surprised they had activities daily and we joined a few of them my favorite was the silent disco.
Stayed 4 nights in Dec 2025

2/10 Terrible

Adam Marshall

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute disaster of a trip. And I wish I didnt have to write this. First off we had roaches in our first room. They asked if we could just stay in that room till the next day. Which I declined as I didnt want my bags infested. We had to move rooms 3 times before we settled in which wasted a whole day of our trip. Then we had issues with our room being cleaned. People came into our room after cleaning it and stole from us. We know this because we were in the room when we requested them not to clean as we had just got there. They cleaned the bathroom and we felt safe enough to leave money and jewelry out thinking they wouldn't come.We left at 630 pm. We went and had dinner, drinks and arrived to realize another person had entered our room, made the beds, took and replaced the towels we had just used to shower with after having the cleaning lady in our room, and took almost 200 american dollars ( 3450 pesos) from our table. We left it there thinking they wouldn't be back since we leave tomorrow. So this was the last straw. Not only did we have roaches in our room but they came to our room 3 times in 1 day to "clean" when in fact our stuff was stolen. I dont expect this review to amount to anything but im fustrated and absolutely baffled someone would come after we left at 6pm to "clean" our room after it had already been cleaned. We will never stay in another rui hotel. We tipped 200 pesos every drinks every meal and we still were stolen from
Stayed 5 nights in Dec 2025

10/10 Excellent

Toninette, Lincoln

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nest all inclusive ever! Excellent staff, beautiful clean rooms. Can’t wait to get back!
Lobby
Stayed 7 nights in Dec 2025