Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property

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Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Aerial view
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Premium bedding, free minibar, in-room safe, blackout drapes
10 restaurants, Mexican cuisine
55-inch plasma TV with cable channels, TV

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
The current price is $271
$220 nightly
$271 total
Total with taxes and fees
Jun 2 - Jun 3

Explore the area

View in a map
Zona Hotelera, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪2 min walk‬
  • Place, La Isla Shopping Mall
    ‪18 min walk‬
  • Place, Forum Beach
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬

Room options

Master Suite King

  • 640 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1352 sq ft
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

Junior Suite King Beachfront Swim up

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Junior Suite Double Accessible

  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite King Accessible

  • Lagoon view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Family Junior Suite, King Bunk and Trundle Bed

7.8 out of 10
Good
(13 reviews)
  • Resort view
  • 388 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed
  • Free WiFi

Deluxe Junior Suite Double Lagoonview

  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Deluxe Junior Suite King Lagoonview

9.2 out of 10
Wonderful
(5 reviews)
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Deluxe Junior Suite Ocean View Double

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite Double Beachfront

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite King Beachfront

  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Deluxe Junior Suite Ocean View King

8.6 out of 10
Excellent
(9 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Master Suite Ocean View King

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Junior Suite Ocean Front Double

9.0 out of 10
Wonderful
(6 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite Ocean Front King

8.6 out of 10
Excellent
(24 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Junior Suite Ocean View Double

8.0 out of 10
Very good
(25 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite Double

8.2 out of 10
Very good
(55 reviews)
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite King

9.0 out of 10
Wonderful
(80 reviews)
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Standard Double Bed

8.8 out of 10
Excellent
(5 reviews)
  • Resort view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite Ocean View King

8.6 out of 10
Excellent
(39 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

King Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Similar properties

About the neighborhood

Cancun

Located in Cancun (Zona Hotelera), Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 3-minute drive from Forum Beach. .This all-inclusive property is 5.6 mi (9 km) from Delfines Beach and 1.3 mi (2.1 km) from La Isla Shopping Mall.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • La Isla Shopping Mall - 18 min walk - 1.0 mile
  • Cancun Interactive Aquarium - 4 min drive - 1.1 miles
  • Forum Beach - 5 min drive - 1.1 miles
  • Cancun Convention Center - 6 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Snack Grand Park - ‬7 min walk
  • ‪Flor De Sal - ‬7 min walk
  • ‪El Mirador - ‬8 min walk
  • ‪Bubba Gump Shrimp Co. - ‬4 min walk
  • Lobby Bar

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Beds feature premium bedding. 55-inch plasma televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 458 air-conditioned rooms featuring free minibar items and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a nightclub, and a complimentary water park. This Mediterranean property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 5726 square feet (532 square meters) of space consisting of conference space and 5 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Casa de Rosa - This restaurant specializes in Mexican cuisine.
Viaggio - This restaurant specializes in Italian cuisine. Open daily.
Ventanas - This buffet restaurant overlooks the ocean. Open daily.
Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.
At Sunset - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 4238 out of 6675 reviews
Rating 8 - Good. 1502 out of 6675 reviews
Rating 6 - Okay. 558 out of 6675 reviews
Rating 4 - Poor. 172 out of 6675 reviews
Rating 2 - Terrible. 205 out of 6675 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Raymond Bert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Sunscape! The staff was great, the food was delicious and we loved the smaller size of the resort.
Stayed 7 nights in Feb 2026

8/10 Good

Jose

Stayed 6 nights in Jan 2026

6/10 Okay

Amila Sampath ilangarathne

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Rooms are ok. But not the great..staff on the bars very good. Specially on the buffet restaurant. Also kudooos to Italian restirent staff. Maxican resturen staff was very rude to our familly. Coz we went there around 10 pm they mad coz they are closing at 10.30 pm. Main waiter repatadly said you can order only one time. No more...these kind of staff will ruin the hotel name..Management this for your consideration..
Stayed 4 nights in Jan 2026

10/10 Excellent

Dale Leslie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The biggest difference between Sunscapes and other resorts we’ve stayed at in the Hotel Zone is the food. The restaurants don’t take reservations, so it is easy to get into them. At peak times there may be a wait, but the food is so good in all of them that it’s worth it. Even the buffet has good food (yum, chilaquiles!). The main pool has a taco bar and plenty of people bringing drinks. The back pool has a hamburger and hotdog bar and drinks bar, but didn’t bring you drinks. The only thing I wasn’t as thrilled with was the pools. The main pool facing the ocean (and sunshine) was the activity pool, with the constant loud music, aerobics classes, contests, and lots of kids….The other pool was quieter, but faced the street with its noise, was next to the children’s play area, so it also had lots of kids, and it is shady until the sun comes overhead more. The ocean here is nice, usually not too rough to go in. As in all the resorts, all the staff were excellent, hardworking, and friendly. Special mentions go to Fatima at the coffee bar for her beautiful coffee art and bashful smile, Jaime in the buffet for his extra attention to detail, and Juana for doing our room beautifully (different thoughtful little things every day) even though we didn’t leave her a tip until the end because we didn’t have enough smaller cash. 😔
Fatima’s art
View from our 6th floor “oceanfront” room
Excellent chile relleno
Going down to the ocean
Stayed 9 nights in Jan 2026

8/10 Good

Kaja Soleil

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I honesty have no complaints, area was clean and the food + drinks were very yummy.
Stayed 9 nights in Nov 2025

10/10 Excellent

Haley Jean Kathleen

Great location. Nice friendly place.
Stayed 4 nights in Jan 2026

10/10 Excellent

Joseph

Stayed 7 nights in Jan 2026

10/10 Excellent

Lisa

Stayed 7 nights in Jan 2026

8/10 Good

Melissa P., Cambridge

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was very good, clean rooms and beautiful beach
Stayed 5 nights in Jan 2026

10/10 Excellent

Tavia

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The amenities were great, staff friendly, our room clean, bed comfortable. Enjoyed food and activities.
Stayed 4 nights in Jan 2026

8/10 Good

Ingrid

Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was clean and spotless. A surprise for our anniversary was not provided as promised.
Stayed 7 nights in Jan 2026

10/10 Excellent

Alexander Chavez

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about it clean and friendly!
Stayed 5 nights in Jan 2026

8/10 Good

Eliya

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean well equipped, food was good, rarely had to wait in line for anything, great entertainment activities
Stayed 3 nights in Jan 2026

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect! All the staff and amenities were top of the line. Guillermo gave us an amazing Tequila Tasting and experience, highly recommend it! He’s the best! Lucia at the Ventanas restaurant, organized a wonderful birthday celebration for us. She truly made our day! The spa treatments, specially the couples massage, was off the charts! Will certainly come back!!!
Stayed 3 nights in Jan 2026

10/10 Excellent

Julia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean resort, super friendly staff, excellent food!
Stayed 8 nights in Jan 2026

10/10 Excellent

Maralea

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was phenomenal. All of the staff were extremely friendly and accommodating. Edgar from Viaggio’s went out of his way to make our birthdays extra special. We also visited Aura Spa twice, and everyone from Carla the receptionist to Maria and Josselyn who provided both the facials and massage were terrific. Highly recommend their spa service.
Stayed 4 nights in Jan 2026

10/10 Excellent

Rajbir singh

Stayed 4 nights in Jan 2026

8/10 Good

Lisa

Stayed 5 nights in Jan 2026

10/10 Excellent

Abiona

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Simply excellent! From the time we arrived to the time we left, we thoroughly enjoyed ourselves. All the staff were accommodating, gracious and friendly. This all inclusive offers great good, entertainment and amenities. We will definitely be back!
Special birthday seating
Birthday decorations in room
Celebratory door sash
Beautiful ocean view and beach
Stayed 4 nights in Jan 2026

10/10 Excellent

Xu

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful vacation in Sunscape
Stayed 6 nights in Jan 2026

4/10 Poor

Viyanshul

Stayed 5 nights in Jan 2026

10/10 Excellent

Caeda

Liked: Cleanliness, amenities, property conditions & facilities
Amazing!
Stayed 6 nights in Nov 2025

10/10 Excellent

Xiaochao

Liked: Cleanliness, amenities, property conditions & facilities
The room is clean, the staff is very friendly.
Stayed 7 nights in Jan 2026

6/10 Okay

Patricia

Stayed 6 nights in Jan 2026

10/10 Excellent

scott r

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was nice, the food was good, the beach is great (splurge for a cabana if you can). This is the second hotel in Cancun we have stayed at and was by far the better one.
I made friends with this bird.
Beach
Stayed 4 nights in Jan 2026