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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Property class: 4

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Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

A resort with multiple buildings, a large pool, and a beach area with sun loungers.
Property video
Sun Club Master Suite Ocean Front King | View from room
A hotel room with a bed, a desk, a chair, a view of the beach, and a hammock.
A pool area with a view of the beach and ocean, surrounded by palm trees and lounge chairs.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
The current price is $286
$232 nightly
$286 total
Total with taxes and fees
Oct 17 - Oct 18

Explore the area

View in a map
Zona Hotelera, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪2 min walk‬
  • Place, Chac Mool Beach
    ‪18 min walk‬
  • Place, La Isla Shopping Mall
    ‪18 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

View all photos for Master Suite King

A modern hotel room with a large bed, bedside lamps, a flat-screen TV, and a large window with curtains.

Master Suite King

  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite 1 King Bed

A spacious hotel room with a large bed, a balcony with a view of the ocean, and a seating area with wicker furniture.

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1352 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

A couple in a swimming pool with a view of the ocean and palm trees.

Junior Suite King Beachfront Swim up

7.8 out of 10
Good
(6 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Double Accessible

A hotel room with two beds, a nightstand with a lamp, and a flower vase.

Junior Suite Double Accessible

  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Accessible

A modern hotel room with a large bed, bedside lamps, a flat-screen TV, and a large window with curtains.

Junior Suite King Accessible

  • Lagoon view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite, King Bunk and Trundle Bed

A hotel room with a large bed, a ceiling fan, a TV, a coffee maker, and a view of the outside balcony.

Family Junior Suite, King Bunk and Trundle Bed

7.6 out of 10
Good
(24 reviews)
  • Resort view
  • 388 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

View all photos for Deluxe Junior Suite Double Lagoonview

A hotel room with two beds, a nightstand, a lamp, and a wooden headboard.

Deluxe Junior Suite Double Lagoonview

  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite King Lagoonview

A hotel room with a bed, a sofa, a painting of palm trees, a ceiling fan, and a window with curtains.

Deluxe Junior Suite King Lagoonview

9.4 out of 10
Exceptional
(6 reviews)
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite Ocean View Double

A hotel room with a large bed, a desk, a chair, a large window with curtains, and a ceiling fan.

Deluxe Junior Suite Ocean View Double

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double Beachfront

A hotel room with two beds, a TV, a coffee maker, and a view of the beach.

Junior Suite Double Beachfront

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Beachfront

A modern hotel room with a bed, a sofa, a small table, and a painting of palm trees.

Junior Suite King Beachfront

  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Ocean View King

A hotel room with a bed, a sofa, a painting of palm trees, a ceiling fan, and a window with curtains.

Deluxe Junior Suite Ocean View King

8.6 out of 10
Excellent
(10 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King | Premium bedding, minibar (free items), in-room safe, blackout drapes

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite Ocean View King

A hotel room with a large bed, a ceiling fan, a TV, and a view of the ocean.

Master Suite Ocean View King

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

A hotel room with two beds, each with a teal bedspread, white linens, and matching pillows. There is a wooden headboard with a herringbone pattern and a wall-mounted lamp between the beds.

Junior Suite Ocean Front Double

9.4 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

A hotel room with a bed, a sofa, a coffee table, a painting of palm trees, and a window with curtains.

Junior Suite Ocean Front King

8.6 out of 10
Excellent
(30 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

A hotel room with two beds, each with a teal bedspread, white linens, and matching pillows. There is a wooden headboard with a herringbone pattern and a wall-mounted lamp between the beds.

Junior Suite Ocean View Double

8.2 out of 10
Very good
(35 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

A hotel room with two beds, a nightstand with a lamp, and a flower vase.

Junior Suite Double

8.2 out of 10
Very good
(75 reviews)
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

A hotel room with a large bed, a ceiling fan, a view of the sea, a dining area with a table and chairs, and a kitchenette.

Junior Suite King

8.8 out of 10
Excellent
(98 reviews)
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Bed

A hotel room with two beds, a ceiling fan, a TV, a balcony with a view of palm trees, and a dining area with chairs and a table.

Standard Double Bed

9.2 out of 10
Wonderful
(14 reviews)
  • Resort view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

A modern hotel room with a large bed, a flat-screen TV, a desk, and a balcony with a view.

Junior Suite Ocean View King

8.8 out of 10
Excellent
(51 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for King Room

A modern hotel room with a large bed, bedside lamps, a flat-screen TV, and a large window with curtains.

King Room

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view
Wyndham Grand Cancun All Inclusive Resort & Villas
Zona Hotelera
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
4.2 out of 5, Very good, 3,505 reviews
$214 nightly
The price is $264
Sep 29 - Sep 30
Total with taxes and fees
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About the neighborhood

Cancun

Located in Cancun (Zona Hotelera), Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 3-minute drive from Forum Beach. .This all-inclusive property is 1.3 mi (2.1 km) from La Isla Shopping Mall and 5.6 mi (9 km) from Delfines Beach.
View more Resorts in CancunOpens in a new window

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • Chac Mool Beach - 18 min walk - 1.0 mile
  • La Isla Shopping Mall - 18 min walk - 1.0 mile
  • Forum Beach - 4 min drive - 1.1 miles
  • Cancun Interactive Aquarium - 4 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪El Mirador - ‬8 min walk
  • ‪Bubba Gump Shrimp Co. - ‬4 min walk
  • ‪Flor De Sal - ‬7 min walk
  • ‪El Oriental - ‬7 min walk
  • ‪Viaggio - ‬1 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Beds feature premium bedding. 55-inch plasma televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 458 air-conditioned rooms featuring free minibar items and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a nightclub, and a complimentary water park. This Mediterranean property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 5726 square feet (532 square meters) of space consisting of conference space and 5 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Casa de Rosa - This restaurant specializes in Mexican cuisine. Open daily.
Viaggio - This restaurant specializes in Italian cuisine. Open daily.
Ventanas - This buffet restaurant overlooks the ocean. Open daily.
Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.
At Sunset - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included

Room service during certain hours

In-room minibar (all beverages included)

Land activities

Fitness facilities

Soccer

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

American ExpressMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 005-007-000949/2025

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 4385 out of 6901 reviews
Rating 8 - Good. 1530 out of 6901 reviews
Rating 6 - Okay. 577 out of 6901 reviews
Rating 4 - Poor. 188 out of 6901 reviews
Rating 2 - Terrible. 221 out of 6901 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Clean and very peaceful area to stay! If I go back I will definitely stay at the same place !
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Latifa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Dena Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food, great staff, comfortable rooms
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Kyleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, clean and always the best staff!
Stayed 5 nights in Jun 2026
Verified review

8/10 Good

Arian

Liked: Cleanliness, staff & service, amenities
Clean rooms, friendly staff great beavh
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Lejla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hotel its clean and friendly staff.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. The all-inclusive aspect of the resort was great!
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Shantel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, staff very friendly
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Chaitanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at amazing price
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

anuradha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms friendly and helpful staff
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great staff and service, great food and drinks.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Yahaira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely enjoyed the kids pool, drinks, Italian restaurant and buffet style breakfast!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Amanda

The staff was amazing and the rooms were clean!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My hotel experience was great, friendly, clean and the food was delicious.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely staying again
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Kristina marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our trip. All the staff were amazing and friendly! The hotel is clean and amenities are nice.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Mickel A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great resort if you want something quite and chill.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Calixta Rodriguez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice I will stay there again, I like the fact it looked more authentic vs the newer hotels in that area. It was a top notch all inclusive resort with very friendly staff.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Luis Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and family friendly
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Lots of restaurants on property. Only downfall was they had hours….. only one open 24 hrs
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, can’t wait to go back!
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Stahly Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Mahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent Exelent best places 10 *
Stayed 5 nights in Apr 2026