Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property

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10 restaurants, Mexican cuisine
2 outdoor pools, pool umbrellas, sun loungers
55-inch plasma TV with cable channels, TV, DVD player

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
$315
$257 nightly
$315 total
Total with taxes and fees
Apr 17 - Apr 18

Explore the area

View in a map
Zona Hotelera, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪2 min walk‬
  • Place, La Isla Shopping Mall
    ‪16 min walk‬
  • Place, Chac Mool Beach
    ‪18 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

Master Suite King

  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1352 sq ft
  • Sleeps 5
  • 1 King Bed

Junior Suite King Beachfront Swim up

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite Double Accessible

  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Accessible

  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Family Junior Suite, King Bunk and Trundle Bed

7.4 out of 10
Good
(11 reviews)
  • Resort view
  • 388 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

Deluxe Junior Suite Double Lagoonview

  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Junior Suite King Lagoonview

9.2 out of 10
Wonderful
(5 reviews)
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite Ocean View Double

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double Beachfront

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Beachfront

  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

Deluxe Junior Suite Ocean View King

8.4 out of 10
Very good
(7 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

Master Suite Ocean View King

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite Ocean Front Double

9.0 out of 10
Wonderful
(6 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean Front King

9.0 out of 10
Wonderful
(18 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite Ocean View Double

8.0 out of 10
Very good
(24 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double

8.2 out of 10
Very good
(48 reviews)
  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite King

8.8 out of 10
Excellent
(67 reviews)
  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

Standard Double Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Resort view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean View King

8.6 out of 10
Excellent
(37 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

King Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Similar properties

About the neighborhood

Cancun

Located in Cancun (Zona Hotelera), Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from La Isla Shopping Mall. .This all-inclusive property is 5.6 mi (9 km) from Delfines Beach and 1.2 mi (1.9 km) from Cancun Convention Center.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • La Isla Shopping Mall - 16 min walk - 0.9 miles
  • Chac Mool Beach - 18 min walk - 1.0 mile
  • Cancun Interactive Aquarium - 19 min walk - 1.1 miles
  • Forum Beach - 4 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Snack Grand Park - ‬7 min walk
  • ‪Flor De Sal - ‬7 min walk
  • Lobby Bar
  • ‪El Mirador - ‬8 min walk
  • ‪Bubba Gump Shrimp Co. - ‬4 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Beds feature premium bedding. 55-inch plasma televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 458 air-conditioned rooms featuring free minibar items and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a nightclub, and a complimentary water park. This Mediterranean property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 5726 square feet (532 square meters) of space consisting of conference space and 5 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Casa de Rosa - This restaurant specializes in Mexican cuisine.
Viaggio - This restaurant specializes in Italian cuisine. Open daily.
Ventanas - This buffet restaurant overlooks the ocean. Open daily.
Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.
At Sunset - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 4037 out of 6413 reviews
Rating 8 - Good. 1454 out of 6413 reviews
Rating 6 - Okay. 543 out of 6413 reviews
Rating 4 - Poor. 174 out of 6413 reviews
Rating 2 - Terrible. 205 out of 6413 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Jose

Stayed 6 nights in Jan 2026

10/10 Excellent

Hyang

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff were are friendly and overall wonderful!
Stayed 5 nights in Dec 2025

8/10 Good

Elia, Lincoln Park

Liked: Cleanliness, amenities
I like the restaurants, AZUL service, view and food was GREAT! Steak house was great too. De la Rosa Mexican restaurant was great too! I didn't get a chance to visit the Italian restaurant but my friends did. They said food was delicious but very picky staff. The buffet in 2nd floor (Ventanas) I think their outside furniture needs mayor updates and it was not as clean. The balconies furniture need updates as well is the big balcony by pool. I think the glass/plastic beds to be clean or possibly redone. It looks old.
Stayed 4 nights in Dec 2025

8/10 Good

Medardo, Lincoln Park

Traveled with partner
Liked: Cleanliness, amenities
Room, halls were ALWAYS clean
Stayed 5 nights in Dec 2025

10/10 Excellent

Ben

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was like a heaven and everything from the location, food, staffs, management were perfect
Stayed 5 nights in Dec 2025

10/10 Excellent

Muneer D

Stayed 4 nights in Dec 2025

10/10 Excellent

Muhammad Sayyam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms
Stayed 4 nights in Dec 2025

4/10 Poor

Adan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is old and rooms are not well maintained
Stayed 4 nights in Dec 2025

8/10 Good

Trung

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice smaller size resort with good food and service. Great l
Stayed 6 nights in Dec 2025

8/10 Good

Thanh X, Tacoma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant experience, the staff, the pool, the bar are good.
Stayed 6 nights in Dec 2025

10/10 Excellent

Affi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome except the staff in Italian cuisine. They were not professional and food was not at all good there
Stayed 3 nights in Dec 2025

8/10 Good

Divine Grace Dacanay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed our stay. The small productions was good and entertainin. The live music at night needs more variations and was very loud echoing on near by rooms, maybe they can figure out the max volume setting... Food/drinks was okay needs a little improvement. Drinks if you do ask top shelf brand availble to replace local liquor then drinks gets stronger.. but i think they do it for reason since its all inclusive you will drink all day it keeps you from getting too tanked and help you enjoy your stay ... over all its this resort is good especially for the price and very clean.
i thought its so cool, they have their own cancun beach sign.
Stayed 4 nights in Dec 2025

10/10 Excellent

Hoi

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families with kids! My kids absolutely enjoyed their time there.
Stayed 3 nights in Dec 2025

10/10 Excellent

Subah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'll start with the negatives then get to the positives: check-in wait time was EXTREMELY slow. We had to wait for around 25 mins in queue before getting our chance at the concierge. Other than that our roon had a huge tv but no option to connect to Netflix etc. Not a deal-breaker but in this day and age that should be a given. Okay now for the positives: everything else! Room was spacious and clean, the food was pretty good in terms of taste and variety. Lovely pool with easy access to the beach. And finally the staff were very friendly and hospitable. All in all a great experience!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Manuela

Stayed 5 nights in Dec 2025

10/10 Excellent

Hussein, monmouth Junction

Liked: Cleanliness, amenities, property conditions & facilities
All was great. All was great
Stayed 4 nights in Dec 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Everything was spot on, great place. Clean, great staff, wonderful tasty hot food. Beach looked after, eco friendly.
Stayed 3 nights in Dec 2025

8/10 Good

Abhishek

Traveled with family and small children
Staff, clean room were very nice Location is on the reach Less entertain and few things to do 2 pools, 4 major restaurants
Stayed 4 nights in Dec 2025

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff are super professional, nice, respectful, place is good. food is 5 out of 10. Not too many entertainment In the resort for adults, overall is good location and the beach are good not too fare away from malls
Stayed 5 nights in Dec 2025

8/10 Good

Isai Perez

Stayed 3 nights in Dec 2025

10/10 Excellent

Mandeep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food choices. Clean room with great view, good entertainment and live music in the evening. Very friendly staff.
Stayed 5 nights in Dec 2025

10/10 Excellent

Sravya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love this resort and I would highly recommend it. This is my first international trip with family. I really enjoyed it and I really like the food.. The staff was very sweet. As a result was very comfortable. Check-in process with seamless. Checkout was seamless. Rooms were good. Everything is working and spotless. I felt bad leaving. It is a beautiful place. Don’t think twice go ahead.
Stayed 5 nights in Dec 2025

10/10 Excellent

Emily

Stayed 5 nights in Dec 2025

8/10 Good

shaoyi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
room is nice, the view is perfect, got the best beachfront, nice sand. The only downside for this place is the food, not that good
Stayed 4 nights in Nov 2025

8/10 Good

salvador

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing the only thing i would say was that the room and bath where a bit beat and needed some work or some items replaced
Stayed 2 nights in Dec 2025