Sunscape Cancun Resort & Spa - All Inclusive

4.0 star property

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1 bedroom, premium bedding, free minibar, in-room safe
1 bedroom, premium bedding, free minibar, in-room safe
Meeting facility
1 bedroom, premium bedding, free minibar, in-room safe
2 outdoor pools, pool umbrellas, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available

Explore the area

Map
Zona Hotelera, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪16 min walk‬
  • Cancun Convention Center
    ‪5 min drive‬
  • Gaviota Azul Beach
    ‪5 min drive‬

Room options

Junior Suite, Multiple Beds, Ocean View

  • Sleeps 6
  • 1 King Bed, 1 Double Trundle Bed and 1 Double Bunk Bed

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View

  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Oceanfront (Sun)

  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Junior Suite, 2 Double Beds, Ocean View

  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Oceanfront

  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Double Beds, Oceanfront

  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, 2 Double Beds, Ocean View

  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, 2 Double Beds, Lagoon View

  • Sleeps 3
  • 2 Double Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Deluxe Suite, 2 Double Beds, Lagoon View

  • Sleeps 4
  • 2 Double Beds

Family Suite (Junior, King Bunk and Trundle Bed)

  • Sleeps 3
  • 1 King Bed and 1 Double Trundle Bed

Deluxe Suite, 1 King Bed, Ocean View

  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Beachfront

  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Double Beds, Beachfront

  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Beachfront (Swim up)

  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

About the neighborhood

Cancun

With a stay at Sunscape Cancun Resort & Spa - All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of La Isla Shopping Mall and Forum Beach. .This beach property is 1.4 mi (2.2 km) from Gaviota Azul Beach and 3.7 mi (6 km) from Langosta Beach.

What's nearby

  • La Isla Shopping Mall - 16 min walk - 0.9 miles
  • Chac Mool Beach - 18 min walk - 1.0 mile
  • Forum Beach - 3 min drive - 1.1 miles
  • Cancun Convention Center - 5 min drive - 1.4 miles
  • Gaviota Azul Beach - 5 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • Snack Grand Park
  • El Mirador
  • Lobby Bar
  • Bubba Gump Shrimp Co.
  • Café Solé

About this property

Sunscape Cancun Resort & Spa - All Inclusive

Family-friendly slopeside fun with 7 restaurants
Sunscape Cancun Resort & Spa - All Inclusive offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

A private beach and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include ski-in/ski-out access, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.
Make yourself at home in one of the 458 air-conditioned rooms featuring refrigerators and plasma televisions. Rooms have private balconies or patios. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This Mediterranean property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Casa de Rosa, one of the property's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 6 bars/lounges.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cancun? This property has 5726 square feet (532 square meters) of space consisting of conference space and 5 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Casa de Rosa - Onsite restaurant.
Viaggio - Onsite restaurant. Open daily.
Ventanas - This buffet restaurant overlooks the ocean. Open daily.
Azul - This restaurant overlooks the ocean. Open daily.
At Sunset - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Sunscape Cancun Resort & Spa - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals and snacks included
Room service during certain hours
In-room minibar (some restrictions)

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 6 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Library
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Ski-in/ski-out access
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Sunscape Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3505 out of 5698 reviews
Rating 8 - Good. 1315 out of 5698 reviews
Rating 6 - Okay. 499 out of 5698 reviews
Rating 4 - Poor. 188 out of 5698 reviews
Rating 2 - Terrible. 191 out of 5698 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Irina

Traveled with family
Liked: Cleanliness, staff & service, amenities
My daughter loved the kids club and the water park. Food and service were excellent, our favorites were the the Italian and sunset restaurant. The resort is on the smaller side with only 2 pools so it’s quite crowded. Other than that we had a great time!
Stayed 7 nights in Mar 2025

6/10 Okay

Matin, Toronto

Traveled with partner
Liked: Staff & service
Hotel staff were friendly and helpful. The things that I did not like was amenities and food. My expectations were higher for food and amenities like pool. Overall it was good but for lower price!
Stayed 6 nights in Apr 2025

8/10 Good

Ivana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so nice and accommodating!
Stayed 4 nights in Apr 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

John David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with a family of 4 for 4 nights. staff was super friendly the food was good. We were able to eat at every restraunt we wanted to. .We also found chairs and umbrellas to sit poolside and by the ocean no problem. The nightly entertainment was fun. I wish they had the fireshow on the beach but must have been changed due to weather. We walked to the mall which wasnt too far of a walk and we felt safe. it was a pretty awesome trip considering we went during spring break, I thought it would more hectic than it was. The only thing i didnt like was being passed off to a guy named Hector after my check in, he tries to tell you about the areas of the resort then tries to get you roped into a timeshare seminar and he is very persistant about it. I had to tell him no about 10 times before he gave up. But we had a great time and would definetly come back, this is one of the best locations i Cancun!
Stayed 4 nights in Mar 2025

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
This is by far the worst hotel in the Hotel Zone. Upon entering, it was noisy with exceptionally drunk people.
Stayed 3 nights in Apr 2025

10/10 Excellent

Carlos Landin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Suely Burgos

Stayed 3 nights in Apr 2025

10/10 Excellent

Anderson

Stayed 4 nights in Apr 2025

10/10 Excellent

Mousumi Choudhury

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff services.

4/10 Poor

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Shahidur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2025

10/10 Excellent

George Stevie

Liked: Staff & service, property conditions & facilities
Loved it..
Stayed 3 nights in Apr 2025

10/10 Excellent

Stephanie, St. Louis Park

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a week here with my 3 kids. The food was good, the property was clean and it was very manageable. We loved it.
Stayed 7 nights in Mar 2025

8/10 Good

Ricardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Old building but great attention & service from staff.
Stayed 7 nights in Mar 2025

10/10 Excellent

David Yunior

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice
Stayed 3 nights in Apr 2025

10/10 Excellent

Arvind

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lot of fun staying at this resort. The staff were extremely friendly and hospitable. Food was great. Something to eat any time of the day. Loads of activities within the resort. Truly 5 star experience. Only thing that we hated was some concierge trying to sell the time share part within the resort. We had to literally run away from those folks. Apart from that there was no negatives on this resort. We would gladly recommend this to all our friends and relatives. Beach was really clean and vip lounge was a lot of fun as well. Great stay overall.
Stayed 3 nights in Apr 2025

4/10 Poor

Toni

Traveled with family and small children
Disliked: Amenities
It was my husband's 50th birthday i specifically asked for an ocean view room instead i received a view of the parking lot. When asked if they could change it they claimed i never made any requests qnd when i showed them the email thread they said sorry but it's too late now. Horrible customer service and constantly harrased by sales staff to book various activities
Stayed 5 nights in Mar 2025

6/10 Okay

Rick

Traveled with family
Liked: Cleanliness
Disliked: Amenities
This resort is more for children 6 years old and under. My 8 and 10 year old were both way over the hieght limit to do any of the water slide stuff. The hours are kind of limiting. For example the pool closes at 8 and there is only bar service between 11am and 11pm. The mexican food was all very good but everything else was more like cafeteria level quality. The drinks are mostly watered down cocktails is tiny plastic cups, which in the hot sun was fine.There were always wyndam time share sales people lurking around agressively trying to get you to sign up for a vacation club. It was overall a fun time but I wouldn't go back.
Stayed 5 nights in Mar 2025

8/10 Good

Alecia

Stayed 7 nights in Mar 2025

10/10 Excellent

Roxanne C., Renton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great! The location was convenient and close to the shopping areas.
Stayed 6 nights in Mar 2025

4/10 Poor

Dina

Disliked: Staff & service, property conditions & facilities
I booked a premium suite with ocean view, upon check in they said my room is partial ocean view and refused to grant me my room without paying extra
Stayed 3 nights in Apr 2025

10/10 Excellent

Eshan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort for families

The resort if
Stayed 2 nights in Apr 2025

10/10 Excellent

Brent

Traveled with family
Liked: Staff & service, amenities
Great customer service
Stayed 4 nights in Mar 2025