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Hard Rock Hotel Cancun - All Inclusive

4.5 star property

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Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Creator video - submitted by Livin Mivida Travels
Deluxe Double Room, Ocean View (Classic) | Premium bedding, down comforters, free minibar, in-room safe
Table tennis
Rock Royalty Ocean View King | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast included
  • Spa
$415
$415 nightly
$415 total
Total with taxes and fees
Dec 7 - Dec 8

Explore the area

View in a map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪3 min walk‬
  • Place, Aquaworld
    ‪11 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

  • 1066 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Diamond Ocean View

8.8 out of 10
Excellent
(20 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rock)

Premium bedding, down comforters, free minibar, in-room safe

Suite, 1 Bedroom (Rock)

  • 635 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Rock Royalty Ocean View King

Rock Royalty Ocean View King | Premium bedding, down comforters, free minibar, in-room safe

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View King

8.0 out of 10
Very good
(16 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lagoon view king

Deluxe Lagoon view king | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view king

8.6 out of 10
Excellent
(28 reviews)
  • 431 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View Double

8.6 out of 10
Excellent
(35 reviews)
  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Lagoon view double

Deluxe Lagoon view double | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view double

8.2 out of 10
Very good
(19 reviews)
  • 431 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(2 reviews)
  • 861 sq ft
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(20 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

  • 861 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 861 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Classic Room, Mobility Accessible, Lagoon View

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, Mobility Accessible, Lagoon View

  • 431 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

  • 861 sq ft
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

  • 850 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

  • 850 sq ft
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Double Room, Lagoon View (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room, Lagoon View (Classic)

  • 431 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed, Lagoon View (Classic)

  • 431 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Ocean View (Classic)

Deluxe Double Room, Ocean View (Classic) | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room (Classic)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed (Classic)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Ocean View (Diamond)

Classic Room, 1 King Bed, Ocean View (Diamond) | Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 1 King Bed, Ocean View (Diamond)

  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Cancun

Located in Cancun (Zona Hotelera), Hard Rock Hotel Cancun - All Inclusive is within a 5-minute drive of Aquaworld and Iberostar Cancun Golf Course. .This all-inclusive property is 2.2 mi (3.6 km) from La Isla Shopping Mall and 2.5 mi (4.1 km) from El Rey Ruins.

What's nearby

  • Ballenas Beach - 3 min walk - 0.2 miles
  • Aquaworld - 11 min walk - 0.6 miles
  • Oasis Arena - 19 min walk - 1.0 mile
  • Iberostar Cancun Golf Course - 3 min drive - 2.0 miles
  • La Isla Shopping Mall - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Club 91 Lounge - ‬7 min walk
  • ‪Nebbiolo - ‬5 min walk
  • ‪La Madalena - ‬5 min walk
  • ‪The Great Room - ‬9 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬6 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. This Cancun property provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Treat yourself to a stay in one of the 600 guestrooms, featuring indoor private hot tubs. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a waterslide. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy pizza at Pizzeto, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This property has 16404 square feet (1524 square meters) of space consisting of a conference center and 14 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference center (16,404 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

Property is also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
Cancun Hard Rock Hotel
Hard Rock All Inclusive
Hard Rock Hotel All Inclusive
Hard Rock Hotel All Inclusive Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Cancun Inclusive in
Hard Rock Hotel Cancun All Inclusive
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Hard Rock Hotel Cancun - All Inclusive Cancun
Hard Rock Hotel All Inclusive
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Hotel Hard Rock Hotel Cancun - All Inclusive
Hard Rock Cancun All Inclusive

Reviews

Hard Rock Hotel Cancun - All Inclusive Reviews

8.0

Very Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 719 out of 1404 reviews
Rating 8 - Good. 252 out of 1404 reviews
Rating 6 - Okay. 183 out of 1404 reviews
Rating 4 - Poor. 105 out of 1404 reviews
Rating 2 - Terrible. 145 out of 1404 reviews

Reviews

10/10 Excellent

Ilem Rodriguez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the service and attention were excellent
Stayed 4 nights in Sep 2025

4/10 Poor

Sandra

Traveled with family and small children, Traveled with group
Disliked: Staff & service, property conditions & facilities
We stayed for four nights, and I will never return to this hotel again. The staff was so rude and unfriendly in the lobby, giving us attitude and speaking at us negatively several times throughout our stay. The poolside staff did not approach us at all to take orders and even turned their back when we tried to call them. They do not clean at all around the pool. We were a party of 12, so anytime we requested food to accommodate all of us, we were told no and to come back later. Similarly, in the restaurants, they did not want to sit us together, saying they don't accommodate big groups. The A/C in many areas of the hotel was very weak and in one of the restaurants was not working at all. They reported it will get fixed in a few days, but the heat and humidity made it very unbearable. The food was good, but many items at the buffet were not replaced once they ran out. Needless to say, my family and I will never be staying at any Hard Rock location again. It is a waste of money and ruined our vacation.
Stayed 4 nights in Aug 2025

10/10 Excellent

john

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so nice and accommodating
Stayed 5 nights in Aug 2025

10/10 Excellent

clemente osvaldo perez

Stayed 7 nights in Aug 2025

10/10 Excellent

chinwe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Tammi

Great entertainment staff!
Stayed 3 nights in Aug 2025

10/10 Excellent

Eloy

Stayed 4 nights in Aug 2025

10/10 Excellent

Diana, Vail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I upgraded to Rock Royalty Ocean View. We stayed on the 3rd Floor which is Adults Only with our own Bar Area, 2 pools, and a snack bar that was great! We also had our Concierge Jesus and Mitzi. They were AMAZING! They always had a special romantic surprise for us and tried to accommodate any request regarding the room. They went above and beyond with chocolate covered strawberries and presecco, a romantic tub soak set up, and also a romantic dinner as well. Turn down service and house keeping was amazing as well. The view was beautiful. No mold in the room at all and no musty smell. The food was a amazing lots of options. Tip...always be where ever you want to eat at 6 pm. Breakfast was nice at Frida but we ordered room service for breakfast the rest of the time because we wanted to snuggle. Transportion was easy to book though Expedia but when you get to the Airport it can be a little daunting leaving to find your transportation outside. Just keep asking where the company is. It took us about 20 minutes. But our driver was really nice. In fact everyone is so nice! Tip well you'll be treated like Royalty. Definitely will stay there again.
Stayed 4 nights in Aug 2025

6/10 Okay

Whitney

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall it was pretty decent. The service was a 10/10. Pool and outdoor area was great. The food was alright, definitely not as good as the pictures made it look…food was maybe a 7/10. The bedsheets had stains on them when we arrived and so did the pillows and comforter. The full body massage was pretty good. I also had a facial and it was super basic…I would pass on the facial next time.
Stayed 5 nights in Aug 2025

8/10 Good

Karl

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Definitely in mead of a remodel
Stayed 3 nights in Aug 2025

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service
More veggie options would is preferred.
Stayed 5 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel Definitely will be back.
Stayed 2 nights in Aug 2025

10/10 Excellent

Megan

Stayed 4 nights in Aug 2025

10/10 Excellent

Stanley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff!!
Stayed 7 nights in Aug 2025

10/10 Excellent

Shweta

Liked: Cleanliness, staff & service, property conditions & facilities
We had such a great time,
Stayed 5 nights in Aug 2025

10/10 Excellent

salvatore

Stayed 3 nights in Aug 2025

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To start, I frequently visit Cancun, 3-4 times per year, staying at various all-inclusive resorts. I have also visited with my little dog 3 times thus far. So it is not that my expectations are inappropriate, but rather that your hotel does not meet the standard set by all the other hotels listed as "5 star". Firstly, our flight was delayed 2 hrs and therefore our check in was not until 11 pm. As a result, we missed dinner in our 3-day trip. However, when it came to checking out (our transport time was 5:30 pm), the hotel said we could not have any food or drinks after 3 pm? So truly that is missing 2 meals in our trip, and I expect a refund for the portion that was taken away from us. I have never ever had a hotel say, "you are not allowed to consume anything on premise for 3 hours while you sit here". That's absolutely ridiculous and absurd, especially as a so called 5-star hotel. The resort staff (especially the awful resort manager) were unaccommodating. I was travelling with my little dog, as I mentioned. I understand that there are areas dog cannot be in, like inside restaurants, but the pool area for the dog was on the OTHER SIDE of the resort & completely isolated, with no umbrellas for shade, so the dog will literally DIE in the heat. Additionally, on the last day the "dog area" was closed for a private event and I was told to go to another "dog friendly area" which basically meant the lobby. So i paid for a 3 day trip to be told 1 day cannot be spent by the pool.
Stayed 3 nights in Aug 2025

8/10 Good

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice just needs some updates
Stayed 5 nights in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort to stay
Stayed 6 nights in Aug 2025

2/10 Terrible

Hoang

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the worst resort that me and family of 5 been to. It’s really outdated and really small. Nothing to do with the kiddos. However the food was not too bad, our favourite was the Italian restaurant and the unlimited room service. Our room had a bad smell of mould. Would I ever come back, hell no. The legendary crew was a bit annoying with the time share.
Stayed 7 nights in Aug 2025

10/10 Excellent

Maria Julia Cordero

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a family of 4 the kids enjoy very much the stayed.
Stayed 5 nights in Aug 2025

6/10 Okay

Antonio

Liked: Cleanliness
Disliked: Property conditions & facilities
Nothing like of the promesa.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jonathan, Fallon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best time I had in our vacation. The hotel was great, the pool was good, and the kids club was awesome! Written by my daughter…
Stayed 7 nights in Aug 2025

6/10 Okay

Cameron

Liked: Cleanliness, property conditions & facilities
.
Stayed 5 nights in Aug 2025

10/10 Excellent

PRANNAY REDDY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all inclusive property. There was sea weed when I visited the beach during August so check in advance. The property has a weekly schedule of activities and an amazing pool. It is both family and adult friendly.
Stayed 2 nights in Aug 2025