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Cancun Bay All Inclusive Hotel

Property class: 3.5

Choose dates to view prices

Photo gallery for Cancun Bay All Inclusive Hotel

An aerial view of a beach resort with a swimming pool, palm trees, and a pier.
A restaurant with green chairs and tables, a kitchen area, and a view of greenery outside.
A beach with white lounge chairs, a palm tree, and a clear blue sky.
An outdoor dining area with a stone wall, wicker furniture, and a bar counter.
An aerial view of a resort with a central pool, multiple buildings, and a beach area with sun loungers.

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Restaurant
The current price is $193
$155 nightly
$193 total
Total with taxes and fees
Sep 27 - Sep 28

Explore the area

View in a map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Playa Tortugas
    ‪3 min walk‬
  • Place, Las Perlas Beach
    ‪9 min walk‬
  • Place, Langosta Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Double Room Superior with Sea View

Premium bedding, minibar, in-room safe, laptop workspace

Double Room Superior with Sea View

  • Sea view
  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

A hotel room with two beds, a wooden wardrobe, a desk with a telephone, and a mirror.

Standard Room

7.6 out of 10
Good
(80 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms

A hotel room with two beds, a balcony with a view of the beach and palm trees, and a large window.

Junior Suite, 2 Bedrooms

7.8 out of 10
Good
(30 reviews)
  • 606 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite 3 Bedrooms

A hotel room with a large bed, a desk, a TV, and a window with a view of palm trees and the ocean.

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)
  • 1033 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Superior Room, Ocean View

A hotel room with two beds, a TV, and a balcony with a view of palm trees and the ocean.

Superior Room, Ocean View

8.2 out of 10
Very good
(34 reviews)
  • Ocean view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Family Room

  • 1033 sq ft
  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

Standard Room, Pool View

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Standard

Premium bedding, minibar, in-room safe, laptop workspace

Double Room Standard

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite -5 guests- Junior

Premium bedding, minibar, in-room safe, laptop workspace

Family Suite -5 guests- Junior

  • 699 sq ft
  • Sleeps 5
  • 3 Double Beds

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Zona Hotelera
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
4.1 out of 5, Very good, 2,972 reviews
$152 nightly
The price is $189
Oct 2 - Oct 3
Total with taxes and fees
Occidental Costa Cancún All Inclusive

About the neighborhood

Cancun

Located in Cancun (Zona Hotelera), Cancun Bay All Inclusive Hotel is within a 5-minute drive of Langosta Beach and Plaza Las Americas.
View more Resorts in CancunOpens in a new window

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 miles
  • Marina Albatros - 2 min walk - 0.1 miles
  • Playa Tortugas - 3 min walk - 0.2 miles
  • Las Perlas Beach - 9 min walk - 0.5 miles
  • Langosta Beach - 2 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪La Palapa - ‬17 min walk
  • ‪Coffee & Me - ‬15 min walk
  • ‪Las Hijas De La Tostada - ‬4 min walk
  • ‪Boost Pool Bar - ‬3 min walk

About this property

Cancun Bay All Inclusive Hotel

Cancun Bay All Inclusive Hotel offers 133 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers with rainfall showerheads. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 133 individually decorated guestrooms, featuring minibars and LCD televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.
Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools and a fitness center. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy international cuisine at El Faisan, a restaurant where you can take in the pool view, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
La Vista Sushi Zen - This poolside theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
Piña Colada - This poolside restaurant serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Cancun Bay All Inclusive Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Faisan
  • La Vista Sushi Zen
  • Piña Colada
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (1,970 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

MastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.97 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 002-025-002431/2026

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 489 out of 1201 reviews
Rating 8 - Good. 309 out of 1201 reviews
Rating 6 - Okay. 188 out of 1201 reviews
Rating 4 - Poor. 106 out of 1201 reviews
Rating 2 - Terrible. 109 out of 1201 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort as a whole was amazing. Rooms were clean, food was awesome, staff was really friendly and the pool/beach were amazing.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grat environment and great staff!
Stayed 7 nights in Jun 2026
Verified review

8/10 Good

Jaelyn

Liked: Staff & service, property conditions & facilities
small resort but got the room for a good price.
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

angel roberto

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Yanitza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all enjoyed our time there. Staff was very welcoming and made sure we were taken care of. Marco was our favorite bartender and quick with all our drinks. 10/10
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, amazing staff and an all around great place!!
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Doriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poolside seating very comfy, room was cleaned every day very well, the shows were amazing…loved everything!
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Seth

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very attentive, food was pretty decent for all inclusive.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was so welcoming, all of the staff are incredible! The food was delicious and you can't beat the views! Loved it here
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Bhoj raj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staffs are friendly and helpful during our stay. The outdoor and indoor pool are clean and have fun.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent experience loved the people that work there they treat you like family. I will definitely stay there again.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

srinivasarao

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, Staff is very nice and friendly.
Stayed 4 nights in Nov 2025
Verified review

6/10 Okay

Fabian

It was ok for the stay close to party zone
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Analiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, clean hotel, pools close early and not much entertainment.
Stayed 5 nights in Jun 2025
Verified review

8/10 Good

Kevin

Nice small resort with
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, everybody was super kind and helpful throughout. The amenities could use some work as they really only had a pool and not much more but it’s worth it for the price. The beach it’s on is not the best but again, worth the price!
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Kelli

Liked: Cleanliness, property conditions & facilities
Clean rooms and entire hotel.
Stayed 5 nights in Jan 2026
Verified review

6/10 Okay

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was great and very nice. The problem is that the one pool closes and 6pm, the other pool closes at 8pm, the pool bar closes at 6pm, the burger place closes at 5pm, and they also only allow you to get one clean pool towel per day. With the fact that this is a hotel and not a resort, there is not much to do when everything closes early. It seems like this hotel is more designed for the older crowd.
Stayed 8 nights in May 2026
Verified review

8/10 Good

Joangel

Liked: Cleanliness, staff & service, room comfort
The staff was great.
Stayed 3 nights in Jan 2026
Verified review

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is old food was not good over all it was ok for 1 night !
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Marta

Liked: Cleanliness, property conditions & facilities
The room was spotless ,service very attentive , great food, and hot water in the room !!! I will definitely go back to that place !
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and property was fun whilst also being quite in the room. The best part was the staff. Especially the bar staff, they were all funny, nice and kept the drinks pouring. It was a fantastic place to stay and I’d recommend it to anyone, old or young
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
This was a fine all-inclusive. The property was great, though the beach area was full of weeds and smelly. The food was fine, though not memorable.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Mohammad

Liked: Cleanliness, property conditions & facilities
We loved the overall environment.
Stayed 5 nights in Nov 2025
Verified review

8/10 Good

Keasha

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay.
Stayed 4 nights in Sep 2025