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Cancun Bay Resort - All Inclusive

3.0 out of 5.0
Boulevard Kukulkan KM 3.5, Cancun, QROO 1-844-700-1007
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4.0 of 5 guest rating
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Room type Options Nightly price Book
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Junior Suite, 2 Bedrooms
Room with view
699 square feet
2 Double Beds and 1 King Bed
Room sleeps 5 guests
(up to 3 children)
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Other room types
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Standard Room
269 square feet
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Photo of room
Family Suite (3 Bedrooms with dining room)
1022 square feet
2 Double Beds and 1 King Bed
Room sleeps 8 guests
(up to 4 children)
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Superior Room, Ocean View
Room with view
215 square feet
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Get an overview of this hotel
Beach spa retreat walking distance from Playa Tortugas

Popular property highlights

Free self parking
Free WiFi
Laundry facilities
Grocery/convenience store
Babysitting or childcare (surcharge)

With a stay at Cancun Bay All Inclusive Hotel in Cancun (Zona Hotelera), you'll be a 3-minute walk from Playa Tortugas and within a 5-minute drive of Puerto Cancun Marina Town Center. This all-inclusive hotel is 6.6 mi (10.7 km) from La Isla Shopping Mall and 2.7 mi (4.4 km) from Langosta Beach.

Make yourself at home in one of the 132 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this Beaux Arts hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at El Faisan, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. A complimentary buffet breakfast is served daily from 6:30 AM to 11:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This hotel has 1970 square feet (183 square meters) of space consisting of a conference center and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Languages Spoken

  • English

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Cancun Bay Resort - All Inclusive

Boulevard Kukulkan KM 3.5, Cancun, QROO 77500

Hotel Amenities

All-Inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet meals, snacks, and select beverages included
  • Room service during certain hours (limited menu)
  • In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Theme parties

Not included

  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for room service
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Gratuities

  • Buffet-style meals included
  • Surcharge for premium or imported non-alcoholic beverages
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Limited meals offered through room service
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Local non-alcoholic beverages and soft drinks included
  • Gratuities not included
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (only non-alcoholic beverages included)
  • Room service during certain hours
  • All onsite activities, and facilities and equipment included
  • Theme parties included

Hotel Amenities

Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Cancun Bay All Inclusive Hotel you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Wireless Internet access is complimentary. This Beaux Arts hotel also offers a children's pool, a spa tub, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

Cancun Bay All Inclusive Hotel has designated areas for smoking.

  • Library
  • Daily
  • Number of outdoor pools - 2
  • Number of spa tubs - 1
  • Elevator
  • Showcase for local artists
  • 24-hour front desk
  • Uncovered parking
  • Porter/bellhop
  • Free self parking
  • Dry cleaning/laundry service
  • No single-use plastic stirrers
  • No single-use plastic straws
  • Swimming pool
  • Reusable tableware only
  • Conference space size (meters) - 183
  • Free reception
  • Terrace
  • Luggage storage
  • Free buffet breakfast
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Snack bar/deli
  • Shopping on site
  • Designated smoking areas
  • Airport transportation
  • Parking (limited spaces)
  • Total number of rooms - 132
  • Number of floors - 3
  • Number of buildings/towers - 5
  • Airport transportation (surcharge)
  • Coffee/tea in common areas
  • Number of bars/lounges - 2
  • Number of poolside bars - 1
  • Full-service spa
  • Number of beach bars - 1
  • Number of swim-up bars - 1
  • Internet access in public areas - high speed
  • Beach umbrellas
  • Conference space
  • Free breakfast
  • Spa treatment room(s)
  • Billiards or pool table
  • Grocery/convenience store
  • Meeting rooms
  • Tours/ticket assistance
  • Year Built - 1978
  • Beach sun loungers
  • Free WiFi
  • Pool sun loungers
  • Number of coffee shops/cafes - 1
  • Children's pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Area shuttle (surcharge)
  • Proposal/romance packages available
  • Number of restaurants - 4
  • Conference space size (feet) - 1970
  • Ballroom
  • Reception hall
  • Laundry facilities
  • Beach towels
  • Television in common areas
  • Arcade/game room
  • Wedding services
  • Garden
  • Multilingual staff

Internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Languages Spoken

  • English
  • Spanish
  • Portuguese

Parking

Free self parking , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Room Amenities

Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

  • Air conditioning
  • Room service (limited hours)
  • Television
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Free local calls
  • Private bathroom
  • Free toiletries
  • Iron/ironing board
  • Soundproofed rooms
  • Blackout drapes/curtains
  • Shower only
  • Hair dryer (on request)
  • In-room safe (laptop compatible)
  • Cable TV service
  • LCD TV
  • TV size measurement: inch
  • Balcony or patio
  • Connecting/adjoining rooms available
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Number of beds 3
  • Free tea bags/instant coffee
  • Local maps
  • Eco-friendly toiletries
  • Grab bar - near toilet

Where to Eat

A complimentary buffet breakfast is served each morning between 6:30 AM and 11:00 AM. A complimentary manager's reception is offered each day.

El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Sushi Bar - This sushi bar is located by the pool and specializes in sushi. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.

Pina Colada - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.

Trattoria - This poolside restaurant specializes in Italian cuisine and serves dinner only. Open select days.

Jacuzzi Bar - This bar is located by the pool. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Things to Do

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub.

Guests under 18 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Playground on site
  • Personal motor watercraft nearby
  • Ecotours nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby

Spa Services

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Massages on beach
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Thai massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at noon

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. <

Comprehensive food waste policy

Comprehensive recycling policy

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Staff wears personal protective equipment

Security system

Protective clothing is available to guests

Masks are available to guests

Property follows sanitization practices of Safe Travels (WTTC - Global)

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Children stay free - maximum age 1

Social distancing measures are in place

Contactless check-in is not available

No rollaway/extra beds available

Onsite COVID-19 testing (PCR) is available

Onsite COVID-19 testing (Antigen) is available

Property confirms they are implementing enhanced cleaning measures

Smoke detector

Individually-wrapped food options are available

Children stay free

Service animals not allowed

Individually-wrapped food options are available for breakfast

Reservations are required for onsite COVID-19 testing

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Number of children who can stay free - 5

Debit cards

Gap period enforced between guest stays - 48 hours

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.57 per accommodation, per night
  • Resort fee: USD 3 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Cancun Bay Resort All Inclusive
  • Qbay Cancun Hotel And Suites
  • Qbay Cancun Hotel Cancun
  • Cancun Bay All Inclusive
  • Cancun Bay Resort

We should mention

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Up to 5 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

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