Compare Cheap Hotels Near Kukulcan Plaza Shopping Mall Quintana Roo

"Spent a lot of money and this hotel cannot even provide a shuttle to airport after asking the day before we left. Apparently bus was full and they didn’t care and brushed us off , will never use a riu chain again, I’ll spend it elsewhere"

"Nice clean resort. Staff members are amazing. Entertainment staff gets everyone involved. House keeping did a great job. At one point they were cleaning the room and we had to get something out, they verified it was actually our room prior to letting us enter. Over all great small family resort."

"Not your typical all inclusive resort, so be careful when booking. Highlight was the room for the price. Massive 1 bedroom villa, almost like a condo with a kitchen, oceanfront. It was great. Downsides, this place is basically a time share. You are hassled everywhere you go about attending a presentation or buying into the property. We were asked at check-in, they called our room multiple times, and they would stop and ask us when we walked around. Food was meh. Buffet was not the best. The food was almost the same everyday, and quality was poor. Full service restaurants were okay, and limited. A lot of items on the menu were extra. Haven't experienced this at an all inclusive before. Not a lot for kids to do, they had a water park and a kids zone drop off. The "resort" has no nightlife. So be cautious. Once the restaurants and the pool bars close, that's it. No bars, no late night food to grab. No where to hang out but your room. Overall, the room was the best part of the stay due to having 2 young kids. I would not stay here again or recommend it. Between being hassled about time shares everyday, and zero activities and night life, it's not worth it. It's pretty much a hotel trying to be an an inclusive."

"Staff is amazing! So helpful and always smiling. Jose went above and beyond to make sure that we were happy with everything! The breakfast buffet was great and the Italian restaurant (reservation required) was a favourite! Ocean views are breath taking. Beautiful resort. Good lattes too ☺️"

"Staff was attentive cleaning staff excellent. It’s a great resort for small children I stayed there because I was getting dental treatment and had to be here for two weeks. "

"We will definitely go back! We loved everything about it, and out of all the resorts I’ve been to it’s definitely had the best food options so far! And the location of it was good too!"