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Occidental Tucancún All Inclusive

3.5 star property

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Photo gallery for Occidental Tucancún All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
View from room
On the beach, white sand, sun loungers, beach umbrellas
Indoor wedding
View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • All inclusive
  • Bar
  • Room service
  • Housekeeping
$210
$170 nightly
$210 total
Total with taxes and fees
Dec 13 - Dec 14

Explore the area

View in a map
Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO, 77500
  • Place, Marlin Beach
    ‪3 min walk‬
  • Place, Hotel Zone Beaches
    ‪3 min walk‬
  • Place, La Isla Shopping Mall
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Premium Room, Sea View (Level)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Premium Room, Sea View (Level)

8.0 out of 10
Very good
(21 reviews)
  • 377 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Double Room

7.8 out of 10
Good
(137 reviews)
  • 377 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Sea View

Double Room, Sea View | Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Double Room, Sea View

8.2 out of 10
Very good
(129 reviews)
  • 377 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Suite, Oceanfront (Level)

Premium Suite, Oceanfront (Level) | Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Premium Suite, Oceanfront (Level)

10.0 out of 10
Exceptional
(4 reviews)
  • 864 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Oceanfront (Premium Level)

Family Room, Oceanfront (Premium Level) | Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Family Room, Oceanfront (Premium Level)

8.6 out of 10
Excellent
(13 reviews)
  • 1386 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

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Dec 17 - Dec 18
Total with taxes and fees
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About the neighborhood

Cancun

With a stay at Occidental Tucancún All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute walk of Luxury Avenue Shopping Mall and Marlin Beach. .This all-inclusive property is 0.7 mi (1.1 km) from La Isla Shopping Mall and 1.8 mi (2.8 km) from Aquaworld.

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.1 miles
  • Luxury Avenue Shopping Mall - 3 min walk - 0.2 miles
  • Marlin Beach - 3 min walk - 0.2 miles
  • Hotel Zone Beaches - 3 min walk - 0.2 miles
  • La Isla Shopping Mall - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪La Veranda - ‬8 min walk
  • ‪El Fish Fritanga - ‬7 min walk
  • ‪Hacienda Sisal - ‬5 min walk
  • ‪Don Julio Restaurant - ‬6 min walk
  • ‪Ilios Restaurant - ‬9 min walk

About this property

Occidental Tucancún All Inclusive

On beach with 3 outdoor pools for sandy fun near Luxury Avenue Shopping Mall
Occidental Tucancún All Inclusive offers 339 air-conditioned accommodations with free minibar items and safes. LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Zenserenz. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 339 air-conditioned rooms featuring free minibar items and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a health club, and an outdoor tennis court. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy Mexican cuisine at México Lindo, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 2 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to noon.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required.
El Mirador - Onsite buffet restaurant. Open daily.
La Claraboya - This restaurant specializes in seafood. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 3 poolside bars
  • 4 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mirador
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Outdoor tennis court
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Pool gate
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Barcelo Tucancun Beach
Occidental Tucancún All Inclusive Cancun
Tucancun Beach All Inclusive
Tucancun Beach Barcelo
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Barcelo Tucancun Beach Resort
Cancun Barcelo
Tucancun Hotel
Occidental Tucancún Cancun
Occidental Tucancún
Occidental Tucancún All Inclusive All-inclusive property Cancun
Occidental Tucancún All Inclusive All-inclusive property
Barcelo Tucancun Beach All Inclusive
Occintal Tucancún Inclusive i
Occidental Tucancún All Inclusive Cancun
Occidental Tucancún All Inclusive All-inclusive property
Occidental Tucancún All Inclusive All-inclusive property Cancun

Occidental Tucancún All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 525 out of 1344 reviews
Rating 8 - Good. 347 out of 1344 reviews
Rating 6 - Okay. 259 out of 1344 reviews
Rating 4 - Poor. 110 out of 1344 reviews
Rating 2 - Terrible. 103 out of 1344 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Stacy, Watauga

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
The view was beautiful. Our room was amazing and so was the service! The staff are professional. We really liked our waiter “Izzy” he took great care of us ad always made sure our drinks never got empty. The food made us sick at our stomach each night we ate something different. Our last night we ate seafood and that was the only night we didn’t get sick.
Stayed 5 nights in Sep 2025

10/10 Excellent

Erika

Stayed 3 nights in Jul 2025

6/10 Okay

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property has a lot of stairs, not ideal for older couple. The elevator to our floor did not work properly. You always had to push the up button in order to get the elevator to come to your floor. The buffet restaurant was very bland foods. The pools needed repair, lots of missing pool tiles. The air conditioner did not cool our room, it took 2 days for customer service trying to fix it and then give us another room.
Stayed 5 nights in Sep 2025

6/10 Okay

Toni

Traveled with family
I had no idea this is a member property. The members get priority over all restaurants. Our group was in line at 7:30 am and could only get reservations after 9pm. Disappointed and will not return.
Stayed 5 nights in Sep 2025

10/10 Excellent

Don

Liked: Cleanliness, property conditions & facilities
Perfect
Stayed 1 night in Sep 2025

2/10 Terrible

Carla

Disliked: Cleanliness, property conditions & facilities
I didnt like the room , the restroom had a disgusting smell coming out of the shower , i did let the lobby know but all they did waa pour tons of bleach into it , witch it made it worts , it didnt resolved the problem.. the food was bad , no flavor whatsoever very disappointed with this place
Stayed 6 nights in Sep 2025

6/10 Okay

Reinier

Traveled with family
Liked: Staff & service, amenities
Broken elevators!!!
Stayed 5 nights in Sep 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 6 nights in Jul 2025

4/10 Poor

isabel

Traveled with group
Disliked: Cleanliness, property conditions & facilities
nx
Stayed 3 nights in Jul 2025

8/10 Good

Kimilya

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
They were having issues with the elevator in the tower we were in so we had to use the service elevator 90%of tje time
Stayed 3 nights in Sep 2025

6/10 Okay

DERRICK

Traveled with partner
Disliked: Property conditions & facilities
The check in time is at 3 pm, but we did not get our room until after 5 pm. We were assigned the six floor, but the elevator would only go up to five and you had to take the stairs, but you could use the same elevator to come down from the sixth floor. Got a room change with no problem. If you are looking for air conditioning this is not the place to go. Our room would eventually get cool as long as you didn't do a lot of moving. General areas had no a/c and the theater was very warm. The food selection was repetitive and not that good and they closed the seafood restaurant after the first day to do work. (never reopened) The cleaning staff were very late daily after 2pm to 5pm to get our room cleaned. The water was turned off twice and the power once without any notification. I have been to other all inclusive resorts in Mexico and have had much better results all around in the same price point. This may be good for others, but was not what it should have been.
Stayed 5 nights in Aug 2025

10/10 Excellent

stephanie m ortiz

Stayed 9 nights in Aug 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place . The staff is amazin
Stayed 4 nights in Aug 2025

10/10 Excellent

Nancy

Stayed 4 nights in Aug 2025

10/10 Excellent

Elijah Jamal

Liked: Cleanliness, staff & service, property conditions & facilities
The pool bars were really nice! The drinks were so good and they had a nice variety. You can see the ocean view from almost every hotspot of the hotel. Overall great experience
Stayed 2 nights in Aug 2025

8/10 Good

Alice

Liked: Amenities
cons: mildew smell on dressers wonky elevator (fully got stuck with 3 other people and had to scream for help and pry the doors open until staff noticed there was no emergency button and the emergency line didn’t work. We made light of the situation so no one complained we were just glad to keep going about our day) also there was construction on the other elevator so we were using the staff elevator. some staff was standoff ish but i found a few that were real nice and friendly like Enrique. The food is average at the buffets, but the staff was nice. i went to the mexican restaurant that requires a reservation and their food was pretty good it was just slightly under salted but nothing crazy they cut access to the beach after a certain time some of the other guests were unpleasant/rude Pros: the bartenders did a great job of making us feel safe when some guy was obliviously making us uncomfortable. housekeeping did pretty good, everything was always refilled. they were all nice, we’d also get more snacks candies etc if we requested it. the views from the room was beautiful, they do have a designated smoking area that still has a nice view the beach was clean they had an adult only pool the premium lounge, where we checked in it’s air conditioned which felt nice, there was top shelf alcohol, snacks (i liked the little bagel sandwiches) fresh fruit, and a bunch of water juice sodas. check out was easy too.
Stayed 6 nights in Aug 2025

8/10 Good

Colette, Olathe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was alright, nothing extraordinary. Stay was great. Enjoyed the pools
Stayed 4 nights in Jul 2025

10/10 Excellent

James

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect property for the price. Got great deals on snorkeling spa as well
Stayed 5 nights in Jul 2025

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent beach, staff was super friendly and rooms were comfortable and clean.
Stayed 3 nights in Aug 2025

10/10 Excellent

grecia

Stayed 1 night in Aug 2025

10/10 Excellent

Armando

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved This Resort !! 10/10
Stayed 4 nights in Aug 2025

8/10 Good

Anh My

Traveled with group
Liked: Amenities
The first day I came in room it’ didn’t have air dryer had to wait until next morning.. when talking bath shampoo make my hair very dry and stick together and also it’s had no conditioner make me feel discomfort.The key to enter room hard to open. I need to go to lobby a few times to fix keys . Other than that everything was good
Stayed 5 nights in Aug 2025

10/10 Excellent

Meena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Aug 2025

2/10 Terrible

Lindsey Nicole

Disliked: Cleanliness, property conditions & facilities
Main pool is sweltering hot, and all pools are covered in algae. Usually when you stay at a resort you will see staff cleaning the pools in the morning and evening, this resort NEVER cleans the pools. Reservations must be made by 7am, yet they say it’s full by 7:15. You will notice while inside the restaurants they only fill not even half the tables. We paid the restaurants when they opened at 6pm to seat us and they always did. Our room was closed out everyday at noon so our keys would not work and we would have to wait in a long line to reset our card key. System is way out of date. We visit 3 different resorts 3 times a year for the past 12 years and this was by far the WORST! Bartenders were absolutely amazing tho! We are big tippers so they went above and beyond for us.. they were the stars of the show for us and really made our stay. Food at the buffet is UNEDIBLE! We all lost weight this trip. Mexico Lindo restaurant is amazing and Carlos is so kind!
Stayed 4 nights in Aug 2025

10/10 Excellent

loi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Ocean view
Stayed 5 nights in Aug 2025