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Kempinski Hotel Cancún

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Photo gallery for Kempinski Hotel Cancún

An aerial view of a resort with multiple swimming pools, beachside lounge areas, and a beachfront.
Property video
A spacious living room with large windows, a chandelier, and a view of the water.
An aerial view of a resort with multiple swimming pools, a beach area with umbrellas, and a large building with a distinctive roof.
A large resort hotel with multiple balconies, a beachside location, and a view of the ocean.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
The current price is $336
$274 nightly
$336 total
Total with taxes and fees
Sep 1 - Sep 2

Explore the area

View in a map
Retorno del Rey No. 36, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪2 min walk‬
  • Place, Luxury Avenue Shopping Mall
    ‪11 min walk‬
  • Place, Aquaworld
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Club Seaside King Room

A hotel room with two beds, a desk, a chair, a small table, and a balcony with a view of the sea.

Club Seaside King Room

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Seafront King Room

A hotel room with a large bed, a desk, and a chair, a balcony with a view, and a large window.

Club Seafront King Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 1 King Bed (Seaside)

A balcony with a table and chairs overlooking a beach with umbrellas and lounge chairs.

Club Room, 1 King Bed (Seaside)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Suite (Seaside)

A spacious lobby with a reception desk, seating area, and a decorative chandelier.

Club Suite (Seaside)

  • Partial sea view
  • 883 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Seaside)

A hotel room with a large bed, bedside tables, a TV, a dining table, and a chair.

Suite (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 882 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Suite (Seafront)

  • Sea view
  • 882 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Double Room (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Club Double Room (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Club Room, 1 King Bed (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Club Room, 1 King Bed (Seaside)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Suite (Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Club Suite (Seafront)

  • Partial sea view
  • 883 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room (Seafront)

A hotel room with two beds, a desk, and a balcony with a view of the ocean.

Deluxe Double Room (Seafront)

9.2 out of 10
Wonderful
(5 reviews)
  • Sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Panoramic Suite

A hotel room with a large bed, a desk, a chair, a TV, and a view of the ocean.

Panoramic Suite

  • Sea view
  • 882 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Presidential Suite

  • Sea view
  • 2464 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Deluxe Room, 1 King Bed (Seaside)

9.6 out of 10
Exceptional
(37 reviews)
  • Sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 1 King Bed (Club Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Club Room, 1 King Bed (Club Seafront)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Deluxe Room, 1 King Bed (Seafront)

10.0 out of 10
Exceptional
(15 reviews)
  • Sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Deluxe Double Room (Seaside)

9.0 out of 10
Wonderful
(7 reviews)
  • Sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Club Double Room (Seafront)

A hotel room with two beds, a desk, and a balcony with a view of the ocean.

Club Double Room (Seafront)

  • Sea view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite (The Saasil)

A poolside area with lounge chairs and a blue umbrella, overlooking the ocean.

Suite (The Saasil)

  • Sea view
  • 1905 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free WiFi

Similar properties

On the beach
JW Marriott Cancun Resort & Spa
Zona Hotelera
  • Pool
  • Hot tub
  • Spa
  • All inclusive available
4.7 out of 5, Exceptional, 1,014 reviews
$286 nightly
The price is $348
Aug 11 - Aug 12
Total with taxes and fees
JW Marriott Cancun Resort & Spa

About the neighborhood

Cancun

Located in Cancun (Zona Hotelera), Kempinski Hotel Cancún is within a 5-minute drive of Luxury Avenue Shopping Mall and Aquaworld. .This beach resort is 1.3 mi (2 km) from La Isla Shopping Mall and 2 mi (3.1 km) from Iberostar Cancun Golf Course.
View more Resorts in CancunOpens in a new window

What's nearby

  • Ballenas Beach - 2 min walk - 0.1 miles
  • Luxury Avenue Shopping Mall - 11 min walk - 0.6 miles
  • Kukulcan Plaza Shopping Mall - 11 min walk - 0.6 miles
  • Aquaworld - 16 min walk - 0.9 miles
  • La Isla Shopping Mall - 4 min drive - 1.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪La Veranda - ‬9 min walk
  • ‪Ilios Restaurant - ‬11 min walk
  • ‪Hacienda Sisal - ‬10 min walk
  • ‪Cafetto - ‬10 min walk
  • ‪Club Bistro - ‬9 min walk

About this property

Kempinski Hotel Cancún

Kempinski Hotel Cancún offers 363 accommodations with minibars and espresso makers. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.

An outdoor tennis court and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kayantá Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 363 guestrooms featuring minibars and LCD televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a health club, and an outdoor tennis court. Additional amenities at this Belle Époque resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at The Club Grill, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Planning an event in Cancun? This resort has 290625 square feet (27000 square meters) of space consisting of a conference center and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open select days.
Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
The Caribe Bar &Grill - This beachfront restaurant serves brunch and lunch. Open daily.
El Café Mexicano - This beachfront family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues
Gourmet or à la carte dining limited to 3 meals per stay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Casitas
  • El Café Mexicano
  • Fantino
  • The Caribe Bar &Grill
  • The Club Grill

Things to do

  • 2 outdoor pools
  • Art gallery
  • Children's club
  • Designer stores
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor tennis court
  • Piano
  • Pickleball
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station
  • Conference center (290,625 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Assistive listening devices in meeting rooms
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (39 inches high)
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Belle Époque architecture
  • Built in 1993
  • Comprehensive food waste policy
  • Lifeguards
  • Reception hall
  • Renovated guestrooms - January 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.88 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 16 years old are not allowed in the spa

Kempinski Hotel Cancún Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 735 out of 895 reviews
Rating 8 - Good. 84 out of 895 reviews
Rating 6 - Okay. 32 out of 895 reviews
Rating 4 - Poor. 14 out of 895 reviews
Rating 2 - Terrible. 30 out of 895 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Anetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing place
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach bar serves great food at reasonable price
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Ola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Great service Great food in the main restaurant Staff is very friendly
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with wonderful beaches Extremely courteous staff.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice luxury hotel where the staff makes it more enjoyable than you can imagine
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

John M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the food was excellent, and the staff did everything they could to make our stay enjoyable. I highly recommend this hotel.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very comfortable! Service was outstanding they were very helpful !
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Richard Dean Padula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buy far the best high end resort in Cancun. If you want to be pampered and have the best this is the place! The staff is amazing and beyond friendly. The room, food, and service are top notch - they make you feel like you are the only guest there. Thanks for a great vacation!
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Ayman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond. Delicious food.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility!!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Jeffrey Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were impeccably clean
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Anis

Liked: Cleanliness, staff & service, amenities
Cleanliness, staff and food and ambience were perfect. May is not high season so not many people were there. But it was still beautiful.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

PrimeCare Physicians

Liked: Cleanliness, amenities, property conditions & facilities
Yes Hotel was nice and Clean
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Montana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Find full resort lots of kids and family The spa was a special oasis with outdoor hot tub and cold, plunge relaxation room, and complementary green juice and welcome drink Very close to wonderful restaurants like Harry’s steak Also shopping mall very close by We had a wonderful time and felt very safe
Lobby
View from room, Room Service breakfast
Lunch on the beach
View from beach
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Tarkan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Anoosh

Liked: Cleanliness, staff & service, property conditions & facilities
it's an okay hotel, very expensive for what it does. all inclusive deals around it are better.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Roderick

This is a spectacular property, representing true luxury and privacy for a 5 star hotel. The staff are the nicest people I have ever met in the industry and the accommodations are excellent. The beach, restaurants and condition of the hotel will want you coming back again and again.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is perfect, service is great! Properly amazing. Amenities - more restaurants would be better. Otherwise, is perfect for couples and quiet relaxing stay.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Elias

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding hotel Plan to return next year
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Nanette

Liked: Cleanliness, amenities, property conditions & facilities
It was absolutely wonderful!!!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

FRANK J. , JR.

Liked: Cleanliness, amenities
Outstanding Resort in every area & every department. Best Hotel & Resort in Cancun.
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Louis

Liked: Cleanliness, property conditions & facilities
Service & food were amazing!
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are coming back, it reminds me of a European hotel and I love everything about it
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

suzanne

Liked: Cleanliness, amenities, property conditions & facilities
The resort is gorgeous. Great spa pool sauna gym spa and amazing servicr
Stayed 4 nights in Jan 2026