1- About less than 30 mins from the Airport. 2- Every employee always greeted me with a smile, kind & very happy to make my stay as good as possible. 3- Easy access to book any excursions outside of the hotel.
4 - In particular, one of the cleaning staff managers, her name is Dulce, was an absolute delight. She was courteous, professional, understanding, an absolute pleasure to deal with, very attentive with us and with her co-workers.
5- The SPA is amazing! We booked a full body scrub/peel & massage, 1 chocolate & 1 fruit. Plus a facial. Jeremias & Rene (? older lady) were extremely professional.
1 - The block I was staying at had renovations being done. I had to go thru ladders and workers every time I came inside to my room. 2- The hallways always smelled nasty. That smell mixed with the paint smell from renovations was not pleasant. 3- I had to change from my 1st room.
4 - Second room # 4221 had a very loud noise coming from the ceiling, it sounded like someone near our room or upstairs was taking a shower 24hrs a day, like a faucet was on all the time. I reported the noise on the 5 day, in passing to someone I know who works there, she had it checked out that same day right away, however the noise did continue, which made it difficult to fall asleep every night. I believe it was their ventilation from the AC. ON the last night the venting area dropped all over the floor a ton of water. Reported it and it was cleaned. 6) VIP concept not fair.