Hotel Riu Palace Macao - Adults Only - All Inclusive

4.5 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Macao - Adults Only - All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
Creator video
Exterior
6 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Room service

Explore the area

View in a map
Playa Arena Gorda, Punta Cana, La Altagracia, 23000
  • Place, Splash Water Park
    ‪3 min walk‬
  • Place, Arena Gorda Beach
    ‪5 min walk‬
  • Place, Punta Blanca Golf Course
    ‪16 min walk‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪25 min drive‬

Room options

Suite (U)

8.4 out of 10
Very good
(20 reviews)
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

8.6 out of 10
Excellent
(4 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, U)

8.6 out of 10
Excellent
(16 reviews)
  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, B2C-US)

  • 320 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, B2C-US)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior, B2C-US)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite (B2C-US)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (C)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Deluxe | C)

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior | C)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (C)

8.8 out of 10
Excellent
(13 reviews)
  • 320 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior, L)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (Superior, E)

8.0 out of 10
Very good
(1 review)
  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, L)

  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite (B2C-CA)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Deluxe | B2C-CA)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club | B2C-CA)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior | B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite (Swim-up, Deluxe Elite Club, U)

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, U)

9.0 out of 10
Wonderful
(4 reviews)
  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim-up, Deluxe Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Deluxe Elite Club, L)

  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Double Room (Swim-up, Deluxe Elite Club, L)

  • 427 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite Deluxe Vista al Mar Elite Club (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Swim-up Junior Suite Deluxe Vista al Mar Elite Club (L)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club (U) )

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, U)

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club (C) )

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | C)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-Up | Deluxe Elite Club | C)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Deluxe Elite Club | C)

9.0 out of 10
Wonderful
(2 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, E)

  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Deluxe, Elite Club, E)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-up, Deluxe Elite Club, E)

  • 427 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, E)

  • 427 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up | Deluxe Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Swim Up Deluxe Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room Premium

  • 430 sq ft
  • Sleeps 3

Double Room Premium

  • 430 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • 430 sq ft
  • Sleeps 3

Room Premium with Sea View

  • 430 sq ft
  • Sleeps 2

Double Room Premium with Sea View

  • 430 sq ft
  • Sleeps 2

Suite, Ocean View (Elite Club (U))

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (U) )

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (C))

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Deluxe - Elite Club (C) )

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (B2C-US))

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Elite Club (B2C-CA))

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (B2C-US))

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (Elite Club (B2C-CA))

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (L) )

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (L))

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite Junior

  • 333 sq ft
  • Sleeps 3

Room Superior

  • 333 sq ft
  • Sleeps 3

Suite

  • 559 sq ft
  • Sleeps 2

Junior Suite (Superior, U)

8.0 out of 10
Very good
(50 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Similar properties

About the neighborhood

Punta Cana

With a stay at Hotel Riu Palace Macao - Adults Only - All Inclusive in Punta Cana (Bávaro), you'll be within a 5-minute drive of Arena Gorda Beach and Iberostar Golf Course. .This beach property is 12 mi (19.4 km) from Bavaro Beach and 8.2 mi (13.3 km) from Macao Beach.

What's nearby

  • Splash Water Park - 3 min walk - 0.2 miles
  • Arena Gorda Beach - 5 min walk - 0.3 miles
  • Punta Blanca Golf Course - 16 min walk - 0.9 miles
  • Iberostar Golf Course - 4 min drive - 1.2 miles
  • Bavaro Beach - 19 min drive - 8.7 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 29 min drive

Restaurants

  • ‪Daiquiri Lobby Bar - ‬5 min walk
  • ‪Restaurante Colonial - ‬8 min walk
  • ‪Steak House - ‬6 min walk
  • ‪Restaurante Hibachi - ‬8 min walk
  • ‪restaurante la isabela - ‬12 min walk

About this property

Hotel Riu Palace Macao - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Hotel Riu Palace Macao - Adults Only - All Inclusive offers 476 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. This Punta Cana property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 476 guestrooms featuring free minibar items and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a nightclub, and a complimentary water park. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at El Patio, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the swim-up bar or one of the 7 bars/lounges.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
El Patio - This buffet restaurant serves breakfast, lunch, and dinner.
Kabuki - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant is located by the pool. Open daily.
Volare - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Elite Club - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Hotel Riu Palace Macao - Adults Only - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Elite Club
  • Kabuki
  • Krystal
  • Volare

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Beach volleyball
  • Fitness classes
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Waterslide
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - September 2023
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Macao All Inclusive
Macao Palace
Macao Riu
Macao Riu Palace
Palace Macao
Palace Macao Riu
Riu Palace Macao
Riu Palace Macao All Inclusive
Riu Palace Macao All Inclusive Punta Cana
Riu Palace Macao Punta Cana
Riu Palace Macao Hotel Punta Cana
Riu Palace Macao Adults All Inclusive Punta Cana
Riu Palace Macao Adults All Inclusive
Riu Palace Macao Adults Punta Cana
Riu Palace Macao Adults
Riu Palace Macao Adults All Inclusive All-inclusive property
Riu Palace Macao Inclusive
Riu Macao Inclusive Inclusive
Riu Palace Macao Adults Only All Inclusive
Riu Palace Macao – Adults Only All Inclusive
Hotel Riu Palace Macao - Adults Only - All Inclusive Punta Cana

Reviews

Hotel Riu Palace Macao - Adults Only - All Inclusive Reviews

8.4

Very Good

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 555 out of 1007 reviews
Rating 8 - Good. 239 out of 1007 reviews
Rating 6 - Okay. 106 out of 1007 reviews
Rating 4 - Poor. 55 out of 1007 reviews
Rating 2 - Terrible. 52 out of 1007 reviews

Reviews

10/10 Excellent

Danilo Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience!
Stayed 6 nights in Aug 2025

10/10 Excellent

JOSE PEDRO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent
Stayed 5 nights in Sep 2025

6/10 Okay

surroy

Traveled with partner
Liked: Amenities
My room had roaches. When I arrived my room was not properly cleaned. The shower smelled like dog was there prior to me. Refrigerator had left over ice cream. Expedia denied my refund even though I didn’t stay one night because I made the reservation wrong. Would love to speak with a manager or someone in charge other than email.
Stayed 5 nights in Sep 2025

6/10 Okay

Tywan

Traveled with partner
Liked: Cleanliness, amenities
Power outages seem to be the norm at this location…experienced about 4 during my stay even during check in. Music while relaxing at the pool was only during an event and not consistent. During check out, staff did not seem to understand my request for transportation which was prepaid.
Stayed 8 nights in Aug 2025

4/10 Poor

Emily

Stayed 4 nights in Sep 2025

6/10 Okay

Shelby

Stayed 4 nights in Sep 2025

2/10 Terrible

Chandra

Disliked: Cleanliness, staff & service, property conditions & facilities
I wasnt able to check in due to a medical emergency its has been 7 days since i am trying to reach their reservation staff to get and refund or modification horrible conpany horrible guest relation
Stayed 5 nights in Sep 2025

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

2/10 Terrible

Jessica, Cambridge

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room was dirty and had mold. Meals at the buffet was the exact same everyday and that was very disappointing. I stayed in the “elite club” area and received a sparkling wine as a gift. The metal cap was rusty and the cork had mold. Got a replacement and it had mold as well. Room wasn’t cleaned properly even had a spider in the corner of my bathroom floor behind the door. I requested a room change but one wasn’t available as I had a swim up room. Bathroom sink doesn’t drain properly reported it, nobody came and fixed it. The area I was staying in hallway was dirty. My room door itself had mold spores on it and the walls and headboard area also has sign of mold. The coffee machine area was dirty and the cord for the coffee machine has mold. I killed a mosquito on the night stand and they came and “cleaned” the mosquito and the blood was still there.
Mold wine cover
Paint in the room
Dirty coffee area
Spider in the bathroom
Stayed 4 nights in Sep 2025

10/10 Excellent

Alicica

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything about this resort was wonderful!! Except for cleanliness of my room upon check in!
Stayed 3 nights in Sep 2025

10/10 Excellent

Zinalva, Milford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 6 nights in Jul 2025

6/10 Okay

AnnieRose

Traveled with family
Liked: Cleanliness
As a first timer in this property, i wasnt too impressed. First, the person that checked us in wasnt that nice. Wilfredo shouldnt be in front desk. It took a while for them to check us in, he was talking to another customer, then for sure he noticed us in line to be checked in next but then entertained another customer first that came after us. Didnt even apologize for the gesture, just have no manners i guess. Then secondly, when we booked here in expedia it says it has $1400 resort credit which is a joke because you really cant use it, they give you discount coupon like $20 if your getting a massags, still cost you $150.Again, Wilfredo cant even suggest where else we can use the credit, right there dont fall for the resort credit only because its no use at all. Then the room we got has that stinky smell which i can also smell in the dining room of the buffet?? Not sure if its because of the hot weather. The food is okay, nothing fancy. Their restaurants have the same menu everyday. Thank God we only stayed 3 days, cant imagine longer than that and eating same thing. Buffet is okay, some are good some are not. The dining staff people are amazing tho, very nice and helpful. And the bar people are mostly nice. The beach is not the greatest, cant swim in it. They have feee shuttle which is nice from and to airport. Took us to the mall and souvenir shops. Its crazy how expensive they sell their souvenirs tho. Overall it was okay stay but wouldnt recommend.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jose, The Bronx

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely friendly and made us feel special. My only complaint is that the Wi-Fi isn't great, but there's also no good reception for using my phone's internet. The food is very good, and the parties are a lot of fun.
Stayed 5 nights in Sep 2025

2/10 Terrible

Carmen

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived a bit early and were informed that our room wasn’t ready, ok. We waited for over 4 hours in the lobby, where the front desk could see us and not once were we offered something to drink, bottled water, or any kind of assistance. We finally got a room and immediately found a mouse size roach in the bathroom. Housekeeping came and took care of it. After hanging out until 3am, we attempted to close the black out curtains and another roach, even larger was found on the curtains. They sent a gentleman to take care of that. Two minutes after he left, a third one ran across the wall and began to fly. We were offered two rooms to swap our current situation. Both had large roaches! A room on the opposite side of the resort resulted in an obnoxious a/c. We were changing rooms at 5:30am after being told our choices were a downgrade or the last room offered. To add insult to injury I was drugged while we sun bathed in the resort. Luckily my friend never lost consciousness. Complaints to management fell on deaf ears. I was assured I would get a response and never did. I was only informed by Expedia that the resort would not provide a refund or help in any way. I was devastated! This was my birthday mini vacation. I overheard two different individuals complain about their phones being stolen from their room. This hotel is not unsafe, they are rude, careless and have a disregard for their guests. Staff is uncaring and dismissive. I do not recommend this place to anyone.
Roach #1
Roach #4
Coffee maker was left dirty, couldn’t use it
Stayed 3 nights in Aug 2025

8/10 Good

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel will stay again! The only thing I would suggest is to have more Dominican food in buffet
Stayed 7 nights in Aug 2025

10/10 Excellent

tashika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Royal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

Ramon, Ronkonkoma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 8 nights in Aug 2025

8/10 Good

Byron Otoniel

Stayed 3 nights in Aug 2025

8/10 Good

Kelly

Liked: Staff & service, property conditions & facilities
Wish the wrist bands were also your hotel room key. That would be so much better and more convenient
Stayed 4 nights in Sep 2025

4/10 Poor

Eric Miguel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is old the rooms smell discosting
Stayed 7 nights in Aug 2025

10/10 Excellent

Maybelline

Stayed 5 nights in Aug 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Vida Lou michaela

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025