The resort itself is large, clean, and generally well-maintained. Our room was okay, nothing special but fine for the stay. However, a few things left us feeling uncomfortable.
1. Restaurant Reservations Felt Forced
When we arrived, our restaurant reservations were already assigned to our room as if it were a done deal: “You will go to Italian, Mexican, and Seafood.”
The problem? We didn’t want those—our preferences were Steakhouse and Asian. I understand that the resort has many guests to manage, but the way this was presented felt forced. We had to push back a bit to get the restaurants we actually wanted.
2. Everything Was Only in Spanish
It seems the resort is extremely popular with South American guests—probably around 95% of the people there. Because of that, almost everything was in Spanish. We constantly felt like we didn’t fit in, which made the stay less enjoyable.
3. Repeated Ignoring by Some Waitstaff
This part was the most disappointing. Several times we felt ignored by waiters, likely for the same reason—as non-Spanish speakers. I don’t believe anyone working in tourism doesn’t understand a simple request like “Please, no ice.” We also had evenings where my wife ordered wine and never received it, even while we watched the waiter serving other guests (Spanish-speaking ones). This happened multiple times, so it wasn’t just an accident.
Overall
The resort isn’t bad, and the food is on par with what many places offer in the post-COVID era (meaning more limited