Unfortunately, this resort fell short in multiple areas. To start, there was no designated bellhop service available—even when requested—and the resort does not allow bottle service to the room despite being advertised as all-inclusive. There are also different premium levels that were never explained to us, and these tiers determine whether you receive top- or bottom-shelf alcohol. Upon check-in, we were told there were no upgraded rooms available, which was disappointing since we were hoping for a swim-up room. After being shown to our initial room, I discovered dried blood spots all over the bathroom floor. Naturally, I was extremely disgusted. Management did move us to a better room after I reported it. The new room smelled wonderful when we first arrived, but by the next day it had developed a musty odor.
The main pool was also underwhelming—very small with limited lounge chairs, making it nearly impossible to sunbathe or even set down our belongings comfortably. And while I understand it’s difficult to maintain a spotless pool with many guests, there was a corner near the swim-up bar that was so dirty it was genuinely nauseating.The food was just okay, but I ended up with food poisoning on Day 4 (likely from the tuna sushi), and I was in severe pain for more than a day. In addition, the beach vendors were extremely persistent and made it uncomfortable to relax; their constant presence ultimately discouraged us from spending time on the beach at all.