Compare Cheap Upper West Side Independent

"Room was musty. Wallpaper coming off."

"The hotel was clean and well located to many attractions. The rooms were comfortable and the bed VERY comfortable. I liked that the hotel was attached to the Italian restaurant we chose to go to. I was very disappointed in check in, there was one computer working, the staff didn’t look at you when asking questions, it was hard to hear because the lobby was loud. I liked that they had a small cafe in the hotel BUT it only is open to 11, they ran out of a lot of liquor so drinks were Ltd., no coffee, no sugar for tea, they weren’t serving food anymore because it was after 10. All in all, we had a pleasant trip into the city, the issues that came up didn’t spoil our trip but it was disappointing considering the location and price."

"The staff was super friendly and helpful and the location was very safe, convenient, and family-friendly."

"Decent property to stay at near central park. The elevator"

"Arrived at 11:45pm. Small issue with my booking and the front desk attendant not only refused to hear me out but them denied me my booking. I was left to find a new hotel after midnight, a single woman, traveling alone. Fortunately, Management heard my complaint the next morning and offered a full refund. This hotel has been great for me in the past—great location and nice rooms. But unfortunately, I can’t book there again after this experience with one of their Staffers. Hope this is an isolated incident."

"Excellent location near Central Park and the subway. Will stay again!"