Rooms were mediocre, and no sound proof. I could hear normal voices of next room family as if they were in my room. The biggest issue occurred when we checked in. They had wrong dates for stay (1 day earlier than what I requested and marked as "no show"). I showed my reservation and receipt upon check in from Expedia clearly stating check in I was checking in (not the 25th, it was for the 26th through the 29th). Few issues, (1) still they were going to charge me for the "no show" and said I was supposed to check out one day earlier than my actual reservation from Expedia, (2) also they were going to charge me higher rate than what Expedia had given, (3) even after having manager looking at the receipt from Expedia, they said they "took care of it" with yet wrong charges when I was checking out. Luckily I had a helpful staff Sandy from "Tower" side who looked and listened and corrected charges, and apologized the "error" happened from their side. I really appreciated the transparency. At the end, I stayed the duration I initially requested and paid what I was supposed to. However the experience I had for ~50 min impossible discussion with staffs while checking in ruined the experience. Clearly, this is not a true 5 star hotel like the Plaza, but was not expecting interaction with untrained staffs less than lower level hotels when I pay $800 a night. FYI, we had our car parked in their valet and did not take out for 4 days, and they charged > $300.