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Lotte New York Palace

4.5 star property

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Photo gallery for Lotte New York Palace

An ornate room with a high ceiling, intricate ceiling design, a central fireplace, and a patterned rug.
Property video
Premium bedding, in-room safe, desk, laptop workspace
A bar area with multiple stools, a bar counter, and a large illuminated artwork on the wall.
A hotel room with a large bed, a desk with two chairs, a television, and a view of the city through large windows.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Air conditioning
  • Gym
  • Breakfast available
The current price is $520
$450 nightly
$520 total
Total with taxes and fees
Aug 1 - Aug 2

Explore the area

View in a map
455 Madison Ave, New York, NY, 10022
  • Place, 5th Avenue
    ‪1 min walk‬
  • Place, Rockefeller Center
    ‪2 min walk‬
  • Place, Times Square
    ‪10 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪44 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Tower

A hotel room with a city view, a round dining table with chairs, a bedside table with a lamp, and a framed artwork on the wall.

Executive Suite, 1 King Bed, Tower

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 655 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Skyline Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Skyline Cathedral View)

9.0 out of 10
Wonderful
(30 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Skyline Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Skyline Cathedral View)

9.2 out of 10
Wonderful
(24 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Palace Studio Suite King

Premium bedding, in-room safe, desk, laptop workspace

Palace Studio Suite King

8.8 out of 10
Excellent
(8 reviews)
  • City view
  • 405 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Tower

A hotel room with a city view, a round dining table with chairs, a bedside table with a lamp, and a framed artwork on the wall.

Room, 2 Double Beds, Tower

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 465 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

A hotel room with a city view, a round dining table with chairs, a bedside table with a lamp, and a framed artwork on the wall.

Room, 1 King Bed, Tower

  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds

8.8 out of 10
Excellent
(68 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Cathedral View)

8.6 out of 10
Excellent
(40 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk with two chairs, a television, and a view of the city through large windows.

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(58 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Cathedral View)

In-room dining

Room, 1 King Bed (Cathedral View)

9.4 out of 10
Exceptional
(49 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Tower (Corner)

A hotel room with a city view, a round dining table with chairs, a bedside table with a lamp, and a framed artwork on the wall.

Suite, 1 King Bed, Tower (Corner)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 1210 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Tower (King)

A bedside table with a laptop displaying a light control interface, a vase with purple and white flowers, a black lamp, and a book.

Suite, 1 Bedroom, Tower (King)

  • City view
  • 1065 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Palace, King)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Palace, King)

  • City view
  • 790 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed (Palace)

Premium bedding, in-room safe, desk, laptop workspace

Signature Suite, 1 King Bed (Palace)

  • City view
  • 1160 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Skyline Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Skyline Cathedral View)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Skyline Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Skyline Cathedral View)

  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Cathedral View)

In-room dining

Room, 1 King Bed, Accessible (Cathedral View)

8.0 out of 10
Very good
(1 review)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Cathedral View)

  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible

A hotel room with a large bed, a desk with two chairs, a television, and a view of the city through large windows.

Superior Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds, Accessible

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Accessible, Tower

A hotel room with a city view, a round dining table with chairs, a bedside table with a lamp, and a framed artwork on the wall.

Room, 2 Queen Beds, Accessible, Tower

  • City view
  • 465 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Tower (Corner)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Tower (Corner)

  • City view
  • 1210 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed, Accessible (Palace)

Premium bedding, in-room safe, desk, laptop workspace

Signature Suite, 1 King Bed, Accessible (Palace)

  • City view
  • 1160 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Tower

A hotel room with a city view, a round dining table with chairs, a bedside table with a lamp, and a framed artwork on the wall.

Room, 1 King Bed, Accessible, Tower

  • City view
  • 465 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Accessible, Tower

A hotel room with a city view, a round dining table with chairs, a bedside table with a lamp, and a framed artwork on the wall.

Executive Suite, 1 King Bed, Accessible, Tower

  • City view
  • 655 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Studio, 2 Queen Beds, Tower

A hotel room with a city view, a round dining table with chairs, a bedside table with a lamp, and a framed artwork on the wall.

Executive Studio, 2 Queen Beds, Tower

  • City view
  • 655 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Tower (Corner with Pantry)

A modern bathroom with two sinks, marble countertops, and wall-mounted lamps.

Suite, Tower (Corner with Pantry)

  • City view
  • 1210 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (Palace, King and Two Doubles)

A hotel room with a large bed, a desk with a television, a chair, and a view of the cityscape through the windows.

Family Suite, Multiple Beds (Palace, King and Two Doubles)

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 765 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Family Suite, Multiple Beds (Palace, 2 Kings)

A hotel room with a large bed, a desk with a television, a chair, and a view of the cityscape through the windows.

Family Suite, Multiple Beds (Palace, 2 Kings)

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 765 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

View all photos for Suite, 2 Bedrooms, Corner (Corner)

A modern bathroom with two sinks, marble countertops, and wall-mounted lamps.

Suite, 2 Bedrooms, Corner (Corner)

  • City view
  • 1675 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Accessible Towers Corner Suite with Pantry

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Hastens Ultimate Sleep Suite

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Suite (Imperial)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed

Suite (Towers Penthouse)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Suite, Multiple Beds, Tower (Towers Skyview Two Bedroom Suite)

  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Suite, Tower (Towers Skyview Suite)

  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds, Tower (Towers Skyview Three Bedroom Suite)

  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

Similar properties

Exterior
The Lombardy Hotel
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  • Spa
  • Pet friendly
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, 1,528 reviews
$229 nightly
The price is $266
Aug 2 - Aug 3
Total with taxes and fees
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About the neighborhood

New York

A stay at Lotte New York Palace places you in the heart of New York, within a 5-minute walk of 5th Avenue and Rockefeller Center. .This family-friendly hotel is 0.6 mi (1 km) from Central Park and 0.6 mi (1 km) from Times Square.

What's nearby

  • 5th Avenue - 1 min walk - 0.0 miles
  • Rockefeller Center - 2 min walk - 0.1 miles
  • Grand Central Terminal - 9 min walk - 0.5 miles
  • Times Square - 10 min walk - 0.6 miles
  • Central Park - 11 min walk - 0.6 miles

Getting around

  • 5 Av.-53 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 31 min drive

Restaurants

  • ‪Toasties - ‬1 min walk
  • ‪Tartinery Café - Bar | Olympic Tower - ‬2 min walk
  • ‪Cha CHA Matcha - ‬1 min walk
  • ‪Mangia - ‬2 min walk
  • ‪Inside Park at St Bart's - ‬2 min walk

About this property

Lotte New York Palace

Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary weekday newspapers. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs.
Stay in one of 909 guestrooms featuring plasma televisions. Premium TV channels provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club and a steam room. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and babysitting (surcharge).
Enjoy a meal at Gold Room or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon for a fee.
Featured amenities include wired internet access (surcharge), a business center, and limo/town car service. Event facilities at this hotel consist of a conference center and meeting rooms.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 6:30 AM and noon.
Gold Room - Onsite restaurant.
Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.
Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transportation

  • Limo/town car service
  • Secured, covered valet parking on site (USD 110 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 24 to 100 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 55 floors
  • Ballroom
  • Banquet hall
  • Built in 1981
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay movies
  • Plasma TV with premium channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 149 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 100.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Utility fee: USD 28.69 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 24 to 100 per person
  • Fee for in-room wireless internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 15.99 per stay (rates may vary)
  • Covered valet parking fee: USD 110 per day
  • Pet fee: USD 149 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

New York Palace
New York Palace Hotel
Palace Hotel
Palace New York
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Lotte New York Palace Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1459 out of 2127 reviews
Rating 8 - Good. 336 out of 2127 reviews
Rating 6 - Okay. 180 out of 2127 reviews
Rating 4 - Poor. 92 out of 2127 reviews
Rating 2 - Terrible. 60 out of 2127 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Favorite hotel in the city.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

DIEGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Great as always!!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Keela

Liked: Cleanliness, staff & service, property conditions & facilities
Favorite place to stay! Always a great experience
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and large spacious rooms!
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is such a lovely hotel in a terrific location. We enjoyed it very much.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, very nice staff, doormen were very friendly
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the property
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a classic NYC experience with attentive staff, a bar from a century ago. Will stay there again.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

RACHEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing. The room and bathroom were spacious and we enjoyed the view on the 39th floor.
View from our room on 39th floor.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Maria Lourdes

Liked: Staff & service, property conditions & facilities
Best location in New York!
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities
Clean spacious room, friendly staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Alison

Very nice hotel. Great value in central Manhattan
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is beautiful and the staff was so friendly and helpful. Parking was very convenient with a covered area to unload and reload. I would definitely recommend this hotel and stay here again.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kambiz Kyle

Liked: Cleanliness
Fabulous staff. Overall great experience
Stayed 5 nights in Mar 2026
Verified

8/10 Good

MARIA

Liked: Cleanliness, property conditions & facilities
Clean room, Shops nearby...
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel & lobby were beautiful. The room was ok. The view was amazing.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always the best. View on west side of St Patrick’s is always a joy.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
Simply stunning place to stay close to everything highly recommend
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Noor us

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was very nice & memorable stay.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Bethune

Liked: Cleanliness, amenities, property conditions & facilities
The staff at Lotte was excellent. The room was clean and the location was superb!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
I really we love this hotel so beautiful!!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Nutan

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly housekeeping and great room service! Would love to go back again!
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and great staff. Perfect location. Be aware of prices in the gold room restaurant.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Ofelia

Liked: Cleanliness, staff & service, amenities
Wonderful service , the hotel is excellent , so beautiful and the location is amazing!!
Stayed 3 nights in Dec 2025