Compare Hotels with Hot Tubs in Mexico

"The hotel staff were very helpful, the property was and rooms were very clean and the food was plentiful and excellent. The only downside was the beach, it was small and lots of boat traffic. Would definitely recommend this resort for families and large groups."

"Every room has a beach view. Multiple pools including one adults only. I loved the restaurants. I would go back again"

"This hotel met all the expectations. Our family typically stay at the Riu but we decided to try something new. We were very impressed with their food, service, and ease when scheduling an event. We celebrated my aunts 50th bday and Viri was easy to work with. She had everything ready for us and they assigned 3 of the best waiters to help deliver a great experience. We were a group of 25 and when I say everyone was happy just shows what a great resort this was."

"Was really good overall the food was kinda mid but staff was nice nd all"

"Everything was exelent. Just the reservation to the restaurant's was no good. Limited"

"ZERO instruction on getting to room. No welcoming, help with luggage, or any kind of complementary service. Spent an hour walking around because our building didn't exist on the map. Staff didn't seem to care about assisting us, and manager threatened to kick us out for voicing our concerns. In order to get any service at the room required 3+ calls to front desk. Staff was not happy or helpful, had to seat myself at restaurants most of the time and go out of my way to get cutlery or drinks. Dangerous open electrical wiring left open on street lamps, 2 days had power random outages Room card stopped working randomly and had to walk all the way to reception, drinking water not available until 9am even from front desk. Mini bar was difficult to get refilled in general. Floor was dirty, even after room was cleaned, and weird stains on the sheets. Beach was full of harassment from vendors, even behind the string gate, couldn’t even sit and enjoy a drink. No staff was present to put out sun shades for chairs Terrible experience, mostly due to staff. I will not be returning to a Riu"