Finest Playa Mujeres by The Excellence Collection - All Inclusive

Property class: 5 and above

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Exterior
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Golf
View from room
Outdoor wedding area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included
$470
$389 nightly
$470 total
Total with taxes and fees
Apr 27 - Apr 28

Explore the area

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Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪10 min walk‬
  • Place, Playa Mujeres Golf Club
    ‪4 min drive‬
  • Place, North Beach
    ‪46 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

Junior Suite Spa Or Pool View

8.6 out of 10
Excellent
(73 reviews)
  • 771 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Swim-Up Suite

10.0 out of 10
Exceptional
(11 reviews)
  • 943 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite With Private Pool

8.8 out of 10
Excellent
(14 reviews)
  • 1550 sq ft
  • Sleeps 4
  • 1 King Bed

Family Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 947 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Pool Family Suite

8.0 out of 10
Very good
(3 reviews)
  • 1701 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Two-Story Rooftop Terrace Suite with Plunge Pool

8.0 out of 10
Very good
(1 review)
  • 1600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Finest Club Junior Suite Ocean View

7.2 out of 10
Good
(15 reviews)
  • Ocean view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Finest Club Junior Swim-Up Suite

8.8 out of 10
Excellent
(5 reviews)
  • Beach view
  • 800 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Finest Club Family Suite

  • Ocean view
  • 947 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

8.2 out of 10
Very good
(14 reviews)
  • Ocean view
  • 1550 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Excellence Club Junior Suite Ocean View

8.8 out of 10
Excellent
(12 reviews)
  • Ocean view
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Swim-up Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

9.8 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 1600 sq ft
  • Sleeps 2
  • 1 King Bed

Finest Club Junior Suite Pool View

  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Excellence Club Junior Suite Pool View

9.4 out of 10
Exceptional
(6 reviews)
  • 755 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

About the neighborhood

Punta Sam

With a stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive in Punta Sam (Playa Mujeres), you'll be within a 15-minute drive of Ultramar Ferry Puerto Juárez and Cancun Mall. .This all-inclusive property is 6.2 mi (10 km) from North Beach and 10.8 mi (17.4 km) from Langosta Beach.

What's nearby

  • Mujeres Beach - 10 min walk - 0.5 miles
  • Playa Mujeres Golf Club - 4 min drive - 1.8 miles
  • Isla Mujeres Ferry Terminal - 46 min drive - 5.7 miles
  • North Beach - 46 min drive - 5.9 miles
  • Dolphin Discovery - 56 min drive - 9.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪The Press - ‬19 min walk
  • ‪El Suspiro - ‬7 min drive
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Twiggy - ‬19 min walk
  • ‪Mike's Coffee - ‬7 min walk

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A private beach, an outdoor tennis court, and a complimentary water park are featured at the property. 10 outdoor swimming pools and 14 hot tubs are on site. In addition to a children's pool, other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.
Make yourself at home in one of the 450 guestrooms featuring minibars (stocked with some free items) and Smart televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 10 outdoor pools or 14 hot tubs, you can spend some time at the private beach. Additional features at this property include concierge services, babysitting (surcharge), and gift shops/newsstands.
Enjoy Mexican cuisine at Lizo, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 16 bars/lounges, or 2 poolside bars.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Event facilities at this property consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Lizo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).
Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Le Petit Plaisir - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
The Market Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Brass - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Bicycling
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site

Food and drink

  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brass
  • Le Petit Plaisir
  • Lizo
  • Shoji
  • The Market Kitchen

Things to do

  • 10 outdoor pools
  • 14 hot tubs
  • Beach volleyball
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • 12 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 13 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1117 out of 1611 reviews
Rating 8 - Good. 222 out of 1611 reviews
Rating 6 - Okay. 140 out of 1611 reviews
Rating 4 - Poor. 60 out of 1611 reviews
Rating 2 - Terrible. 72 out of 1611 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Selin

Stayed 4 nights in Dec 2025

10/10 Excellent

Phuoc

Stayed 5 nights in Jan 2026

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of great amenities for families with kids. Kids Club was amazing, thanks to all the girls there. Food is good, but was better a year ago. Seems blander now. Pools are nice but would benefit from heaters during cooler months.
Stayed 7 nights in Jan 2026

6/10 Okay

J

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 4 nights in Jan 2026

8/10 Good

Gregory

Stayed 5 nights in Jan 2026

10/10 Excellent

Ibrahim

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent stay and couldn’t be more impressed. The resort’s app was incredibly effective for quickly locating open restaurants, bars, and activities—super convenient throughout the day. The Imagine Club was a huge value for our family, giving our kid a fun, safe place to play and socialize while we enjoyed some downtime. Food and drink services everywhere and even on the beach were prompt and delicious, the Mexican-themed day at the theater was a highlight, and 24/7 room service was consistently fast and well-prepared. Concierge services were outstanding, with a cab to town arranged quickly and effortlessly, and airport transportation to and from the hotel was perfectly organized and on point. Most of all, the staff stood out—cleanliness was top-notch, and whenever we needed anything, the team was efficient, friendly, and eager to help. Highly recommended and definitely going back soon.
Stayed 4 nights in Jan 2026

10/10 Excellent

Daniel

Stayed 5 nights in Jan 2026

10/10 Excellent

Joy

Liked: Cleanliness, amenities, property conditions & facilities
Room staff amenities food. Just a great stay !! Highly recommend!
Stayed 7 nights in Jan 2026

10/10 Excellent

Mohammad

Liked: Cleanliness, amenities, property conditions & facilities
Loved the layout of property, modern rooms with gr8 space. Pristine beach as well
Stayed 5 nights in Jan 2026

8/10 Good

Sidharth

Stayed 4 nights in Jan 2026

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
everything amazing
Stayed 3 nights in Jan 2026

10/10 Excellent

Ghofran

Stayed 4 nights in Jan 2026

10/10 Excellent

Mohamed Ali

Stayed 7 nights in Jan 2026

8/10 Good

Priscilla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing. The food was hit and miss but overall still satisfied compared to other resorts I've been. There kids splash area was large there were multiple spaces and water parks
Stayed 4 nights in Dec 2025

10/10 Excellent

Stacy Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful
Stayed 4 nights in Jan 2026

6/10 Okay

Lori

Stayed 4 nights in Dec 2025

8/10 Good

Stanley

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly service from most servicr staff
Stayed 4 nights in Jan 2026

4/10 Poor

Hanif

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel did not care that we were Platinum status Expedia members and that it was a VIP hotel. They refused to consider an upgrade to a better room, saying we had the largest room in our category. They did not understand that, if available, upgrading to the next class up was what we would get, since they are a VIP hotel. They kept implying that booking directly through the hotel was better than going through Expedia, even though we said we chose this hotel because it was an Expedia VIP hotel, and we get perks as well. We were tired after a long journey with 2 small kids and spent 45 minutes with the check-in person going in circles. We got frustrated and just took what they had so we could start our vacation. The hotel was good, but the lack of having an advantage as a VIP hotel was frustrating. I don't know if Expedia actually has VIP status there, or if they are just ignoring it.
Stayed 2 nights in Jan 2026

6/10 Okay

Michael, Milford

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We have visited Finest Resort four times over the last two years and unfortunately won’t be back. We’ve been very loyal to their brand and definitely don’t feel the loyalty has been reciprocated. More of just a money grab. This last trip, my wife and I were celebrating our wedding anniversary and it wasn’t acknowledged by the resort in any way. Service was subpar and food wasn’t what it previously. Not even close. Lots of better options in the Cancun area for the price.
Stayed 4 nights in Jan 2026

10/10 Excellent

rakesh, warrena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants were nice
Stayed 3 nights in Dec 2025

8/10 Good

carolina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2025

8/10 Good

Mina, Canoga Country

Stayed 10 nights in Dec 2025

2/10 Terrible

Abhinav

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Horrible food, buffet runs out of food and never gets refilled. Same food every day. Service is super slow and understaffed. Not worth the money. Kids area is so far away from the main pool and beach area. Not expected from an excellence brand.
Stayed 5 nights in Dec 2025

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't say enough good things about Finest Playa Mujeres! Rooms were very nice and huge, plenty of room for our family, food was some of the best we've had at an all-inclusive, grounds were immaculate, staff continually went out of their way to make our stay great, and the beach was 10 out of 10. Also really loved the compact size of the resort which made us comfortable letting our 2 year old nap in the room while we enjoyed some quiet time at the pool.
Stayed 3 nights in Jan 2026

6/10 Okay

Haroop

Stayed 3 nights in Dec 2025