Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property

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Exterior
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Golf
Outdoor wedding area
Aerial view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included
$642
$532 nightly
$642 total
Total with taxes and fees
Mar 31 - Apr 1

Explore the area

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Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪10 min walk‬
  • Place, Punta Sam Beach
    ‪2 min drive‬
  • Place, Playa Mujeres Golf Club
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪38 min drive‬

Room options

Junior Suite Spa Or Pool View

8.6 out of 10
Excellent
(73 reviews)
  • 771 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Swim-Up Suite

10.0 out of 10
Exceptional
(11 reviews)
  • 943 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite With Private Pool

8.8 out of 10
Excellent
(14 reviews)
  • 1550 sq ft
  • Sleeps 4
  • 1 King Bed

Family Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 947 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Pool Family Suite

8.0 out of 10
Very good
(3 reviews)
  • 1701 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Two-Story Rooftop Terrace Suite with Plunge Pool

8.0 out of 10
Very good
(1 review)
  • 1600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Finest Club Junior Suite Ocean View

7.2 out of 10
Good
(14 reviews)
  • Ocean view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Finest Club Junior Swim-Up Suite

8.8 out of 10
Excellent
(5 reviews)
  • Beach view
  • 800 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Finest Club Family Suite

  • Ocean view
  • 947 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

8.2 out of 10
Very good
(14 reviews)
  • Ocean view
  • 1550 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Excellence Club Junior Suite Ocean View

8.8 out of 10
Excellent
(12 reviews)
  • Ocean view
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Swim-up Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

9.8 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 1600 sq ft
  • Sleeps 2
  • 1 King Bed

Finest Club Junior Suite Pool View

  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Excellence Club Junior Suite Pool View

9.4 out of 10
Exceptional
(6 reviews)
  • 755 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

About the neighborhood

Punta Sam

With a stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive in Punta Sam (Playa Mujeres), you'll be within a 15-minute drive of Ultramar Ferry Puerto Juárez and Punta Sam Ferry Terminal. .This all-inclusive property is 6.2 mi (10 km) from North Beach and 14.9 mi (23.9 km) from La Isla Shopping Mall.

What's nearby

  • Mujeres Beach - 10 min walk - 0.5 miles
  • Punta Sam Beach - 2 min drive - 1.1 miles
  • Punta Sam Ferry Terminal - 2 min drive - 1.1 miles
  • Playa Mujeres Golf Club - 2 min drive - 1.8 miles
  • North Beach - 46 min drive - 5.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪El Suspiro - ‬7 min drive
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Cafecito - ‬6 min drive
  • ‪The Market Kitchen - ‬1 min walk
  • ‪Hudson Tavern - ‬6 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A private beach, an outdoor tennis court, and a complimentary water park are featured at the property. 10 outdoor swimming pools and 14 hot tubs are on site. In addition to a children's pool, other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.
Make yourself at home in one of the 450 guestrooms featuring minibars (stocked with some free items) and Smart televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 10 outdoor pools or 14 hot tubs, you can spend some time at the private beach. Additional features at this property include concierge services, babysitting (surcharge), and gift shops/newsstands.
Enjoy Mexican cuisine at Lizo, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 16 bars/lounges, or 2 poolside bars.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Event facilities at this property consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Lizo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).
Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Le Petit Plaisir - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
The Market Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Brass - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Bicycling
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site

Food and drink

  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brass
  • Le Petit Plaisir
  • Lizo
  • Shoji
  • The Market Kitchen

Things to do

  • 10 outdoor pools
  • 14 hot tubs
  • Beach volleyball
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • 12 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 13 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1098 out of 1580 reviews
Rating 8 - Good. 220 out of 1580 reviews
Rating 6 - Okay. 135 out of 1580 reviews
Rating 4 - Poor. 57 out of 1580 reviews
Rating 2 - Terrible. 70 out of 1580 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Karamie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff, amenities, views and food all amazing. We'll definitely visit again!
Stayed 3 nights in Dec 2025

10/10 Excellent

Carley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall beautiful resort, friendly staff, good food, clean room, and great drinks!
Stayed 5 nights in Nov 2025

6/10 Okay

CHUNG

Traveled with family
The hotel was beautiful and fancy, but the restaurants were extremely crowded and the servers took a long time to come to our table. The Japanese restaurant was also disappointing — after waiting so long, the food portions were very small, and we had to wait again to order more. It was also very difficult to get a reservation at the lobster restaurant, and the staff there were rather unfriendly. However, the private pool was amazing.
Stayed 2 nights in Nov 2025

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, all amenities, staff were very friendly.
Stayed 7 nights in Nov 2025

6/10 Okay

Lisa

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The very loud music blaring in the public areas surrounding the pools and restaurants was awful. We’ll never go back because of that. The food in several of the restaurants was mediocre- other restaurants were good - and wait times to receive ordered food could exceed an hour, a big problem with young children.
Stayed 7 nights in Nov 2025

6/10 Okay

Shama

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Did not accommodate many vegetarian dishes and when asked concierge for items they stated they did not know where to find it and we had to find it for ourselves. Definitely not a five star resort, very disappointing. Didn’t have a buffet for dinner either or much options for dinner as I would have liked especially for our larger bigger family group.
Stayed 4 nights in Nov 2025

6/10 Okay

STEPHEN

Stayed 10 nights in Nov 2025

10/10 Excellent

Kevindeep

Stayed 6 nights in Nov 2025

2/10 Terrible

Minjung

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I am extremely disappointed with my recent booking through Hotels.com. I entered the correct ages of my children (8 and 11), yet the resort received the reservation showing both as infants under one year old. As a result, I was charged over $400 per night in unexpected additional fees during a peak holiday period, doubling the total cost of my stay. What is most concerning is that Hotels.com does not display the children’s ages anywhere on the customer’s confirmation page or email. It only shows “Children,” with no way for me to verify what ages were transmitted. This lack of transparency creates serious room for system errors — and leaves customers responsible for the consequences. Despite explaining this issue, Hotels.com insisted the mistake was mine, which is unacceptable. I have booked hotels for years and have never experienced anything like this. If the ages had been entered incorrectly, the price difference would have been obvious. This system flaw and the refusal to acknowledge it ruined my family’s holiday trip and resulted in significant, unforeseen expenses. I expected better from Hotels.com. I hope they address this issue so other customers do not face the same problem.
Stayed 4 nights in Nov 2025

10/10 Excellent

Young Gyu

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation was quiet and comfortable. The service was excellent, and requests were addressed promptly. The mosquitoes made walking at night difficult, but other than that, I was satisfied with everything.
Stayed 5 nights in Nov 2025

10/10 Excellent

Steve

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food, service and entertainment. My kids loved it!
Stayed 4 nights in Nov 2025

10/10 Excellent

Nature

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this hotel. The staff and food were excellent
Stayed 3 nights in Nov 2025

4/10 Poor

Bhavana

Stayed 4 nights in Nov 2025

10/10 Excellent

Harold

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great food, and super clean. Excellent property all around. We loved how everything is close and the peaceful and relaxing vibe all around.
Stayed 4 nights in Nov 2025

10/10 Excellent

Ruksad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, clean room, staff went above and beyond!
Stayed 3 nights in Nov 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Customer service was great!
Stayed 4 nights in Nov 2025

2/10 Terrible

Combina

Disliked: Cleanliness
Stayed 4 nights in Nov 2025

2/10 Terrible

Nazli

Liked: Cleanliness
Stayed 5 nights in Nov 2025

10/10 Excellent

Paul

Stayed 13 nights in Nov 2025

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

STALIN George

Stayed 4 nights in Nov 2025

6/10 Okay

Manishika, Amarillo

Traveled with family
Liked: Cleanliness
The food was below average. Room service was slow.
Stayed 3 nights in Nov 2025

6/10 Okay

Mustapha

Liked: Cleanliness, amenities, property conditions & facilities
Refused to honor free upgrade per my VIP status at check in even though Hotel was empty. Bathroom flooded first night but they fixed it quickly. Food was good. Service in restaurants was good. Location is great and resort is awesome for kids.
Stayed 4 nights in Nov 2025

10/10 Excellent

Deepkiran

Stayed 7 nights in Nov 2025

6/10 Okay

Rodolfo Trejo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tasteless food
Stayed 3 nights in Nov 2025