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The Royal Haciendas All Inclusive

4.0 star property

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Photo gallery for The Royal Haciendas All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
Balcony view
Aerial view
6 outdoor pools, pool umbrellas, sun loungers
5 restaurants, breakfast, lunch, dinner served; Asian cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
$299
$245 nightly
$299 total
Total with taxes and fees
Apr 30 - May 1

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Playa Xcalacoco
    ‪5 min drive‬
  • Place, Playa 88
    ‪5 min drive‬
  • Place, Gran Coyote Golf
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪53 min drive‬

Room options

View all photos for Deluxe Junior Suite

Pillowtop beds, in-room safe, individually decorated

Deluxe Junior Suite

8.8 out of 10
Excellent
(72 reviews)
  • Ocean view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite Beachfront

Pillowtop beds, in-room safe, individually decorated

Deluxe Junior Suite Beachfront

9.0 out of 10
Wonderful
(28 reviews)
  • Beach view
  • 398 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

9.6 out of 10
Exceptional
(10 reviews)
  • Beach view
  • 1047 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Pillowtop beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

9.6 out of 10
Exceptional
(4 reviews)
  • Beach view
  • 1445 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 1 Bedroom, Fully Equipped Kitchen

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Fully Equipped Kitchen

9.8 out of 10
Exceptional
(61 reviews)
  • Ocean view
  • 1047 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Deluxe Master Suite, 2 Bedrooms, Fully Equipped Kitchen

Pillowtop beds, in-room safe, individually decorated

Deluxe Master Suite, 2 Bedrooms, Fully Equipped Kitchen

9.4 out of 10
Exceptional
(28 reviews)
  • Ocean view
  • 1445 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Run of the House

Pillowtop beds, in-room safe, individually decorated

Run of the House

9.0 out of 10
Wonderful
(69 reviews)
  • 398 sq ft
  • Sleeps 2
  • 2 Double Beds

About the neighborhood

Playa del Carmen

With a stay at The Royal Haciendas All Inclusive in Playa del Carmen (Corasol), you'll be within a 15-minute drive of Quinta Avenida and Playa del Carmen Main Beach. .This all-inclusive property is 8.8 mi (14.2 km) from Maroma Beach and 10.7 mi (17.2 km) from Xplor Theme Park.

What's nearby

  • Playa Xcalacoco - 5 min drive - 1.1 miles
  • Playa 88 - 5 min drive - 1.6 miles
  • Gran Coyote Golf - 6 min drive - 1.4 miles
  • Mamitas Beach - 7 min drive - 2.4 miles
  • Quinta Avenida - 8 min drive - 2.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪La Laguna - ‬15 min walk
  • ‪El Templo - ‬14 min walk
  • ‪Las Máscaras - ‬15 min walk
  • ‪Bar L'Elefant - ‬12 min walk
  • ‪Snack El nido - ‬14 min walk

About this property

The Royal Haciendas All Inclusive

The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.
Make yourself at home in one of the 252 individually decorated guestrooms, featuring microwaves and plasma televisions. Your room comes with a pillowtop bed. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor pools, 4 hot tubs, and outdoor tennis courts. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Kinokó, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 3 bars/lounges, or 2 poolside bars.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Free valet parking is available onsite.
Kinokó - Overlooking the garden, this diner serves dinner only. Reservations are required.
Los Murales - Overlooking the garden, this family restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
La Palapa del Sol - This beach family restaurant serves breakfast, lunch, and dinner. Open daily.
Sol y Luna Grill - This poolside seafood restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna - This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Elevator

More

  • 18 buildings
  • 4 floors
  • Built in 2006
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 3.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 600 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-013-002459/2025

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1104 out of 1947 reviews
Rating 8 - Good. 464 out of 1947 reviews
Rating 6 - Okay. 239 out of 1947 reviews
Rating 4 - Poor. 76 out of 1947 reviews
Rating 2 - Terrible. 64 out of 1947 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

shannon

Stayed 4 nights in Jan 2026

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Q
Stayed 6 nights in Oct 2025

10/10 Excellent

Timothy M.

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room, staff was welcoming and helpful.. Food was wonderful and varied. On site entertainment was great. Will definitely stay again.
Stayed 15 nights in Jan 2026

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We love everything about the Royal Hacienda from the facilities to the food to clean, huge pools and hot tubs and the landscaping an extra shout out to these staff members- photographers Michelle and Gadiela- Entertainment Hector and Ileana, and Servers Francisco, Jeremiah’s, Jose, Aldo, Oscar, Saul, and Security Cipriano. Without them, this will not have been the same wonderful family experience.!
Stayed 7 nights in Jan 2026

8/10 Good

Georgie Adrianna

Traveled with family
Liked: Cleanliness, property conditions & facilities
I personally had an amazing time overall. The room was spotless, the food was great, and getting restaurant reservations was easy. What made me uncomfortable was the repeated pressure to attend a timeshare meeting. Even after I said no multiple times, it wasn’t respected. The employee emphasized that this was how he makes his living and attempted to guilt-trip us into attending the meeting. There was also a heavy emphasis on members, which made it confusing why non-members are allowed to book. That part took away from an otherwise great experience.
Stayed 4 nights in Jan 2026

10/10 Excellent

Sheri Jo-Anne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and beautiful. The staff was amazing and the food was good. We enjoyed the yoga classes, the gym and the pool.
Stayed 14 nights in Nov 2025

10/10 Excellent

Denise De La Garza, Corpus Christi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing resort.
Stayed 7 nights in Jan 2026

10/10 Excellent

Francisco

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, well maintained property. The staff and the restaurants were amazing!
Stayed 3 nights in Jan 2026

8/10 Good

TAMARA

Liked: Property conditions & facilities
Room was wonderful. Staff friendly. Wonderful “Kellerman’s type resort from Dirty Dancing. Lots of adult and kids activities daily which are really a lot of fun. Archery, trivia, water polo, dancing, arts and crafts!
Stayed 3 nights in Jan 2026

10/10 Excellent

darcy

Liked: Cleanliness
Stayed 7 nights in Jan 2026

10/10 Excellent

Trevor G

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food was great. Clean and beautiful hotel and hotel grounds. Beach isn’t the best, but they are in the process of fixing it. No night life, only one bar open at night and closes 11 pm.
Stayed 7 nights in Jan 2026

10/10 Excellent

Bo

Stayed 6 nights in Jan 2026

6/10 Okay

Mo

Liked: Cleanliness
Disliked: Amenities
The good: site was very clean. Phase 2 pool was pleasant and relatively quiet. The two speciality restaurants (kinoko and los murales) were reasonably good but avoid the tacky “teppanyaki” tables at kinoko. Desserts were consistently (weirdly) good. Water is safe to drink (filtered) and they were generous with handing out bottles of water as well. The bad: staff were mostly pretty unfriendly and only motivated by tips. Food was just awful at the buffet and poolside restaurants: cold, greasy, flavorless. Constantly asked about food allergies (twice per meal) but people who actually did have allergies said they didn’t really do anything anyway and had to ask for help figuring out what was safe for them to eat at the buffet and from the menus. You can order off a menu instead of eating from the buffet but they don’t make it easy to find out what they have - menus aren’t offered and you kind of just had to gradually figure it out. There was no bar with a pleasant ambience to relax in (poolside restaurants ONLY have swim-up bars, Rotonda is loud and uninviting). Phase 1 pool had horrible loud activities all day. “Ocean view” rooms showed a microscopic sliver of ocean and were far away. The beach is non-existent due to erosion. Two-class society with timeshare people getting treated better than casual vacationers. We tried to move to a different hotel after the first day but they denied us any refund at all. I would have paid a one day penalty but not the entire week.
Stayed 8 nights in Jan 2026

8/10 Good

Sheree Julie

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
Clean rooms, great food
Stayed 4 nights in Dec 2025

8/10 Good

Tammy Kay

Stayed 8 nights in Dec 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Yes very clean the staff was great 😀
Stayed 4 nights in Jan 2026

10/10 Excellent

Rigoberto

Great
Stayed 19 nights in Dec 2025

6/10 Okay

xiaofang

Traveled with family
This all-inclusive resort offers a convenient location for visiting Xcaret Group parks, making it easy to explore those attractions without much travel hassle. However, the restaurant selection is very limited, and securing reservations is extremely difficult unless you're a member of the property. Entertainment options and kids club activities are also quite sparse, leaving little for families to enjoy on-site.
Stayed 7 nights in Dec 2025

6/10 Okay

BRITTANY, Columbia

Traveled with family and small children, Traveled with family
Liked: Cleanliness
We had to move rooms, which we knew was a possibility. But it was a cluster. The front desk told us one thing, the luggage people told us another, and it seemed like no one really knew what was going on with that. In addition, dinner reservations were stupid. And another thing that everyone we talked to had a different answer. One person told us we could only make a reservation for that day (not future days), and we couldn’t get anything until 9pm. Then we couldn’t even get a reservation one day, even though we called as soon as the desk opened. And the person said: why didn’t you make reservations for every day you’re here on the first day? But we couldn’t! The lack of communication/different info was very frustrating to us.
Stayed 4 nights in Dec 2025

10/10 Excellent

Paulette

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was spotless and the staff was courteous. The all inclusive package included all meals from any of the restaurants. We will definitely recommend to friends and family.
Stayed 6 nights in Jan 2026

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is more of a family resort. We’ve stayed at many AI in many areas of Mexico & Caribbean. Is very clean & the staff are all very friendly. Our 1 BR villa was spacious w/OV. Full room service pretty much anytime of the day; enjoyed ordering breakfast & eating on our deck. We had full kitchen so could heat up anything. Staff go above & beyond to make sure you’re having a great time. During the day, guests are having a great time, however it shuts down at night. Not much to do at night. There are a few early shows but nothing open late. The sports bar area is open until 11pm, but still very quiet. The area around the hotel seems very safe. There are nice sidewalks to walk/run outside of the resort. The Gran Coyote golf course nearby is beautiful. Book through the concierge at the hotel there is a significant savings to golf $160/18 holes plus they have clubs to check out at the hotel & save $75/person for rentals at the golf course. They also pick up & return from the golf course. We found this to be great in comparison to other places we’ve stayed/played. The food is okay. Reservations at the restaurants are not guaranteed at all. Very few top-shelf liquors on AI package but they have a big drink menu if you don’t mind cheap liquors. No one under 18 allowed at any of the bars (which was nice for us adults). Can walk the beach in both directions but is a bit of maneuvering around rocks/sand bags, etc. They’re trying to preserve the beach with huge, unsightly sand bags
Stayed 5 nights in Dec 2025

10/10 Excellent

Gjon

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We were worried we had booked at the last minute. But when we arrived, we were really impressed by how clean the rooms and the hotel were. They definitely have it dialed in.
Stayed 6 nights in Dec 2025

10/10 Excellent

Martin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great, very quiet and it felt almost empty even though they said was at 75% capacity. plenty of swimming options. 2 food bars by each pool and the waiters were very fast and always available. Great for kids. Keep in mind they close down everything by 10 pm every night and there is nothing to do but its very quiet.
Stayed 8 nights in Dec 2025

2/10 Terrible

Shannan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Hacindas presents itself as an all-inclusive beachfront resort, but the reality was completely different. However, upon arrival and during my stay, it became clear that these claims were materially false and misleading, including but not limited to: • The beach front did not exist • Advertised amenities were unavailable or often not available • Photos did not reflect the actual condition of the property Amenities were catered more for kids, and even those were frequently closed. Cleaning staff had to be asked for clean towels, toilet paper, and basic supplies. The all inclusive did not include all, and the food was not the best. Staff were very rude, were adamant on tips despite tipping already being included, and lacked acknowledgement to be served at the restaurants. The room condition was decent and spacious, however the toilet was not sealed to the floor and hot water was limited. For the price charged, this stay was unacceptable. I would advise others to avoid this place until major improvements are made.
Stayed 9 nights in Dec 2025

10/10 Excellent

Navreet Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
So comfortable. We had great time here.
Stayed 6 nights in Dec 2025