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The Royal Haciendas All Inclusive

4.0 star property

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Exterior
Balcony view
Aerial view
6 outdoor pools, pool umbrellas, sun loungers
5 restaurants, breakfast, lunch, dinner served; Asian cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
$312
$256 nightly
$312 total
Total with taxes and fees
Dec 13 - Dec 14

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Playa Xcalacoco
    ‪5 min drive‬
  • Place, Gran Coyote Golf
    ‪6 min drive‬
  • Place, Punta Esmeralda Beach
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪95 min drive‬

Room options

View all photos for Deluxe Junior Suite

Pillowtop beds, in-room safe, individually decorated

Deluxe Junior Suite

8.8 out of 10
Excellent
(69 reviews)
  • 398 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite Beachfront

Pillowtop beds, in-room safe, individually decorated

Deluxe Junior Suite Beachfront

9.0 out of 10
Wonderful
(27 reviews)
  • 398 sq ft
  • Beach view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

9.6 out of 10
Exceptional
(10 reviews)
  • 1047 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Pillowtop beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

9.6 out of 10
Exceptional
(4 reviews)
  • 1445 sq ft
  • 2 bedrooms
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 1 Bedroom, Fully Equipped Kitchen

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Fully Equipped Kitchen

9.8 out of 10
Exceptional
(51 reviews)
  • 1047 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Deluxe Master Suite, 2 Bedrooms, Fully Equipped Kitchen

Pillowtop beds, in-room safe, individually decorated

Deluxe Master Suite, 2 Bedrooms, Fully Equipped Kitchen

9.4 out of 10
Exceptional
(27 reviews)
  • 1445 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Run of the House

Pillowtop beds, in-room safe, individually decorated

Run of the House

9.0 out of 10
Wonderful
(65 reviews)
  • 398 sq ft
  • Sleeps 2
  • 2 Double Beds

Similar properties

Exterior
Occidental at Xcaret Destination - All Inclusive
  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.1 out of 5, Very Good, 5,088 reviews
$304 nightly
The price is $370
Dec 14 - Dec 15
Total with taxes and fees
Occidental at Xcaret Destination - All Inclusive

About the neighborhood

Playa del Carmen

With a stay at The Royal Haciendas All Inclusive in Playa del Carmen (Corasol), you'll be within a 15-minute drive of Playa del Carmen Main Beach and El Camaleón Mayakoba Golf Course. .This all-inclusive property is 8.5 mi (13.6 km) from Maroma Beach and 10.9 mi (17.6 km) from Xplor Theme Park.

What's nearby

  • Playa Xcalacoco - 5 min drive - 1.1 miles
  • Playa 88 - 5 min drive - 1.4 miles
  • Gran Coyote Golf - 6 min drive - 1.4 miles
  • Punta Esmeralda Beach - 8 min drive - 1.3 miles
  • Xcaret Eco Theme Park - 21 min drive - 9.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪La Laguna - ‬14 min walk
  • ‪Bar L'Elefant - ‬12 min walk
  • ‪Restaurante Riviera - ‬16 min walk
  • ‪The Royal Market - ‬5 min walk
  • ‪Lizards Pool Bar & Terrace - ‬3 min drive

About this property

The Royal Haciendas All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.
Make yourself at home in one of the 252 individually decorated guestrooms, featuring microwaves and plasma televisions. Your room comes with a pillowtop bed. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor swimming pools, 4 hot tubs, and outdoor tennis courts. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Kinokó, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 3 bars/lounges, or 2 poolside bars.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Free valet parking is available onsite.
Kinokó - Overlooking the garden, this diner serves dinner only. Reservations are required.
Los Murales - Overlooking the garden, this family restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
La Palapa del Sol - This beach family restaurant serves breakfast, lunch, and dinner. Open daily.
Sol y Luna Grill - This poolside seafood restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna - This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Elevator

More

  • 18 buildings
  • 4 floors
  • Built in 2006
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 2.75 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 600 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-013-002459/2025

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

Reviews

The Royal Haciendas All Inclusive Reviews

8.6

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1061 out of 1857 reviews
Rating 8 - Good. 434 out of 1857 reviews
Rating 6 - Okay. 221 out of 1857 reviews
Rating 4 - Poor. 77 out of 1857 reviews
Rating 2 - Terrible. 64 out of 1857 reviews

Reviews

4/10 Poor

Olivia R, Houston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Property is nice and wait staff was very helpful. Front desk staff was not helpful and food selection was not great. Room service was the best of alll meals I had. The 2 dinner restaurants that were available we good. Breakfast needed better and a wider variety of options.
Stayed 5 nights in Aug 2025

8/10 Good

Danelia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Only thing I didn’t like was that if you don’t accept the time share breakfast (optional) their attitude changes towards you
Stayed 5 nights in Aug 2025

10/10 Excellent

Osvaldo Rodriguez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach area
Stayed 6 nights in Aug 2025

8/10 Good

Idalys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has large and comfortable rooms, room service is amazing, staff personnel super kind and helpful, they have a very good transportation and tours agency: Thomas More, really reliable. The Front desk and Concierge Diana were super friendly. Out of their food service the best restaurant is "Los Murales", is a specialty restaurant but the quality of the food is really good. The buffet area was really clean and the service staff very professional, however the variety of the food could be better. Pool areas and amenities are family oriented, but the beach is not that good, too much sea weed. Overall, this hotel has a good price-quality relation.
Stayed 6 nights in Aug 2025

8/10 Good

Barbara

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Resort was wonderful... a couple of downfalls.... everything shuts down I think around 10 P.M., so if you like to hang out at night this is not the place, It didn't bother us as much as we had a balcony to hang out if we weren't ready for bed.... another thing that almost ruined our stay, the staff/ concierge are really pushy about selling/pushing a timeshare type thing they've got going on, every time we walked to the lobby or walked around in general we always had someone stops us to talk to us about it, even tho we expressed we weren't interested, but they would proceed to ask us" but why not", literally would waste a good 15 mins every time someone approached us.... but once we told our concierge we were not interested, our concierge was not interested in being helpful. Food was great, entertainment was wonderful, but other than those 2 things, we had a wonderful time.... would we be go back? NO, I don't like the "selling a product" multiple times a day. every time I saw a staff member walk up to us, I dreaded talking them.
Stayed 5 nights in Jun 2025

8/10 Good

Belinda Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

6/10 Okay

Hariprasad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at The Royal Haciendas in Playa del Carmen. The resort itself is beautiful, with clean and spacious rooms, well-kept grounds, and a relaxing atmosphere. Housekeeping was consistent, and most staff were polite. Unfortunately, many parts of the stay were disappointing. Room service was extremely slow — every order took about an hour to arrive, and guests are required to wait another full hour before placing a second order. When I followed up, the staff on the phone were rude rather than helpful. The pools had too much chlorine, making swimming uncomfortable. The beach was full of seaweed and essentially unusable, which was a big letdown for a beachfront resort. The food was another weak point. While the buffets had plenty of options, the quality was poor — dishes felt like they were made just to fill space, with little flavor or freshness. It was disappointing to see variety without quality. Overall, while the property itself is attractive, the poor food, unusable beach, chlorine-heavy pools, and slow, unfriendly service made the stay fall far below expectations. I hope management addresses these issues, as the resort has potential but currently does not deliver the standard it promises.
Stayed 3 nights in Aug 2025

4/10 Poor

jose

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our family was welcomed by concierge… he was very nice since he did his best to sign you in for presentation to become member … but rest of people in the restaurants , breakfast I think was the worst ! Food was bad and they were so unpleasant … I think first time it happen to us find place with such a bad staff members .. in la cart
Stayed 4 nights in Aug 2025

8/10 Good

Grigore

Liked: Staff & service, property conditions & facilities
Walkable
Stayed 7 nights in Aug 2025

10/10 Excellent

VICTOR, farmingville

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic resort to spend your vacation with the family. There are plenty of amenities and activities every day like pool volleyball, dance learning, fitness classes, cooking classes and many more. Love karaoke nights! Food and drinks were tasty and available all day.
Stayed 5 nights in Aug 2025

10/10 Excellent

Vanessa

Stayed 6 nights in Aug 2025

10/10 Excellent

Wilson J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to be in family, food was great snd the people who work there were super friendly and nice. Unfortunately the beach area was no very nice
Stayed 4 nights in Aug 2025

10/10 Excellent

Cristina Mae, Vancouver

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great. Food and drinks available 24/7. Multiple pools to choose from. Food, beverage and housekeeping staff we attentive to our requests. Everything we needed in one place, we didn't leave the resort! Cons: Bathroom shower head needed a deep clean and bathroom fan was loud. Otherwise, it was a wonderful time.
Stayed 7 nights in Aug 2025

10/10 Excellent

Oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything, it was perfect
Stayed 3 nights in Aug 2025

10/10 Excellent

Pavlo

Stayed 10 nights in Jul 2025

6/10 Okay

Rafael

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was rude except the cleaning staff. And they keep trying to sell you timeshare after you express not to be intrested.
Stayed 6 nights in Aug 2025

10/10 Excellent

Ilir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2025

10/10 Excellent

vladimir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort. Recommend for family. Good food good service and good lean rooms. Villa was awesome.
Stayed 9 nights in Aug 2025

10/10 Excellent

Lynette

Stayed 6 nights in Aug 2025

2/10 Terrible

Manojit

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Jul 2025

2/10 Terrible

Ronen

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was a nice location and facility, especially for children given the Kids' Club. The pools were great! The cleaning crew did a great job in rooms as well as getting rid of algae at the beach. But, there were many issues. Foremost, was that the food at the Palapa was terrible- no taste. It was closed for lunch so we had to rely on bar by pool which had a very limited menu. That food was also terrible- tasteless. Although there were two dinner restaurants, it was almost impossible to get reservations. I finally sought help from time share people to get us reservations. The food at the Asian restaurant was the worst I have ever tasted. We were not told that we would have to move rooms so we could not unpack after our first day. Then it was a comedy of errors trying to get the move done since the new keys were at first not available and then did not work. This required multiple trips to/from reception. I spent about two hours trying to sort this out. We rented four rooms and we asked to be contiguous rooms. We were assured they would be but it didn't happen. Only two rooms were contiguous and the other two were spread out. This was a problem since we were traveling for a family reunion and wanted to be next to each other. Although I kept complaining to the front desk about this, they just blamed it on Expedia and said that Expedia will guarantee anything just to make the sale. I know that is not true but that is what they said.
Stayed 2 nights in Jul 2025

4/10 Poor

Matthew Joseph

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This was hands down one of the most disappointing resort experience my family has ever had From the start, we were given conflicting information about our rooms and pressured to pay extra to avoid being moved mid-stay. We were harassed into attending a sales pitch that was misrepresented (told 15 minutes, then forced into 90), and later charged full price for an excursion because of their lies. The website falsely advertises a beach that does not exist — it’s closed for years of repairs with no mention at booking. Service was equally unacceptable: staff refused basic requests (like bringing food), sold me sandals they wouldn’t unlock, and made restaurant reservations nearly impossible despite advertising multiple dining options. The worst part: my brother and his partner were targeted by another guest with discriminatory slurs and harassment. Instead of protecting them, the resort kicked them out while allowing the aggressor to stay. We later saw him comfortably dining at the property. That is beyond irresponsible — it’s shameful. This was supposed to be a family trip to honor my late mother, and it turned into a nightmare. Management showed zero accountability, zero honesty, and zero concern for guest safety. The only bright spot was Jeanette in the lobby, who genuinely tried to help — but one kind employee does not make up for systemic failures across this resort. Do yourself a favor: book elsewhere. This place is dishonest, unsafe, and absolutely not worth the money.
Stayed 8 nights in Aug 2025

10/10 Excellent

Gladis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 5 nights in Aug 2025

10/10 Excellent

Zilma

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had good time staying at the resort. The food was amazing and the staff always on top of cleaning. I would come back again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Seth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are all great and the suite has plenty of space that are not present at many other resorts. The food is good quality and many different options to eat. The staff is all amazing and are always happy to help with any needs. The beds were a bit too firm, but that's common for most hotels.
Stayed 7 nights in Aug 2025