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3.9 of 5 guest rating
Room type Options Nightly price Book
Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)
969 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Deluxe Room (Concierge)
344 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)
506 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Room
344 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)
431 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Junior Studio Suite
506 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Luxury Room (Royal Level)
431 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Royal Suite (Level)
969 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)
344 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)
344 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Upscale property on the beach, with 7 outdoor swimming pools

Popular property highlights

Breakfast included
Free self parking
Free WiFi
Business center
Laundry facilities

With a stay at Occidental at Xcaret Destination - All Inclusive in Playa del Carmen, you'll be on the beach, just steps from Xcaret Eco Theme Park and a 4-minute drive from Xplor Theme Park. This 4-star property is 5.2 mi (8.3 km) from Quinta Avenida and 5.2 mi (8.4 km) from Playa del Carmen Main Beach.

Make yourself at home in one of the 765 air-conditioned rooms featuring minibars and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Dip into one of the 7 outdoor swimming pools or enjoy other recreational amenities including a nightclub and outdoor tennis courts. Additional features at this property include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Le buffet, one of the property's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the swim-up bar, or one of 10 bars/lounges. A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This property has 2 meeting rooms available for events. Free self parking is available onsite.

Languages Spoken

  • English

Show all languages

Occidental at Xcaret Destination - All Inclusive

Carretera Federal 307, KM 282, Playa del Carmen, QROO 77710

Hotel Amenities

All-Inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite nightclubs included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included

Hotel Amenities

Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Occidental at Xcaret Destination - All Inclusive features 7 outdoor swimming pools, outdoor tennis courts, a sauna, and a fitness center. Dining is available at one of the property's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 10 bars/lounges, a beach bar, and a swim-up bar. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center. 2 meeting rooms are available. This all-inclusive property also offers a children's pool, a nightclub, and a terrace. Complimentary uncovered self parking is available on site.

Occidental at Xcaret Destination - All Inclusive has designated areas for smoking.

  • Daily
  • Children's games
  • Number of outdoor pools - 7
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Free grocery shopping service
  • Business center
  • Uncovered parking
  • Free self parking
  • Dry cleaning/laundry service
  • Table tennis
  • Music library
  • Foosball
  • Number of meeting rooms - 2
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Free full breakfast
  • Concierge services
  • Gift shops or newsstand
  • Snack bar/deli
  • Designated smoking areas
  • Outdoor tennis courts - 2
  • Total number of rooms - 765
  • Tennis on site
  • Couples/private dining
  • Shopping mall on site
  • Number of bars/lounges - 10
  • Number of poolside bars - 1
  • Number of beach bars - 1
  • Number of swim-up bars - 1
  • Internet access in public areas - surcharge
  • Internet access in public areas - high speed
  • Free breakfast
  • Spa treatment room(s)
  • Billiards or pool table
  • Tours/ticket assistance
  • Year Built - 2016
  • Evening entertainment
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Number of coffee shops/cafes - 1
  • Children's club (free)
  • Nightclub
  • Children's pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Number of restaurants - 10
  • Ballroom
  • Banquet hall
  • Reception hall
  • Laundry facilities
  • Beach towels
  • Wedding services
  • Garden
  • Multilingual staff

Family Friendly Amenities

  • Number of outdoor pools - 7
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed , Internet access in public areas - surcharge

Languages Spoken

  • English
  • French
  • Spanish

Parking

Free self parking

Room Amenities

Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Air conditioning
  • Room service (limited hours)
  • Television
  • Cable/satellite TV service
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Balcony
  • Ceiling fan
  • Desk
  • Premium bedding
  • Free bottled water
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Shower only
  • Cable TV service
  • Down comforter
  • Free cribs/infant beds
  • LED TV
  • Towels provided
  • Bedsheets provided
  • Number of bedrooms - 1
  • Number of bathrooms - 1
  • Composting
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
  • Wardrobe or closet
  • Mobile key entry

Where to Eat

A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM.

Le buffet - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Sonora Steak House - This steakhouse serves dinner only. Open daily.

Los Olivos - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

D Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Things to Do

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Playground on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Swimming nearby

Spa Services

  • Number of treatment rooms 1
  • Massages on beach
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards and cash

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.

Grey water recycling system

Staff temperature checks are conducted regularly

Masks are compulsory at the property

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Staff wears personal protective equipment

Debit cards not accepted

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Food service has been amended for enhanced safety

Property follows sanitization practices of Safe Travels (WTTC - Global)

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

Onsite COVID-19 testing (PCR) is available

Onsite COVID-19 testing (Antigen) is available

Carbon monoxide detector

Property confirms they are implementing enhanced cleaning measures

Smoke detector

Service animals not allowed

Reservations are required for onsite COVID-19 testing

Gap period enforced between guest stays - 48 hours

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.40 per accommodation, per night

We have included all charges provided to us by the property.

Hotel Names

  • Occidental All Inclusive
  • Occidental Grand Xcaret
  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Xcaret Grand
  • Xcaret Grand Occidental
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

We should mention

Reservations are required for massage services. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

No pets and no service animals are allowed at this property.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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