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Occidental at Xcaret Destination - All Inclusive

4.0 star property

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Exterior
Property video
7 outdoor pools, sun loungers, lifeguards on site
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Private beach, white sand, beach towels, beach massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • All inclusive
  • Parking included
The current price is $263
$215 nightly
$263 total
Total with taxes and fees
May 19 - May 20

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Xenses Park
    ‪17 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪19 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬

Room options

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(20 reviews)
  • Garden view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite | 1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

7.8 out of 10
Good
(52 reviews)
  • Garden view
  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

View from room

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(64 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

8.0 out of 10
Very good
(432 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(44 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(30 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

A modern hotel room with a bed, a sofa, a lamp, and a ceiling fan.

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.4 out of 10
Very good
(9 reviews)
  • Garden view
  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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  • All inclusive plans available
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May 5 - May 6
Total with taxes and fees
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About the neighborhood

Playa del Carmen

When you stay at Occidental at Xcaret Destination - All Inclusive in Playa del Carmen, you'll be by the ocean, within a 5-minute drive of Xplor Theme Park and Xcaret Eco Theme Park. .This all-inclusive property is 5.1 mi (8.3 km) from Quinta Avenida and 5.2 mi (8.3 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Cenote Santa Cruz - 16 min walk - 0.9 miles
  • Xenses Park - 17 min walk - 1.0 mile
  • Xcaret Eco Theme Park - 19 min walk - 1.0 mile
  • Xplor Theme Park - 3 min drive - 1.1 miles
  • Río Secreto - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪The Buffete - ‬3 min walk
  • ‪El Xentral - ‬10 min walk
  • ‪Arriba Baja - ‬17 min walk
  • ‪Mercado de la Merced - ‬10 min walk

About this property

Occidental at Xcaret Destination - All Inclusive

Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach, 2 outdoor tennis courts, and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 765 air-conditioned rooms featuring free minibar items and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Treat yourself with massages, body treatments, and facials. After dipping into one of the 7 outdoor pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy seafood at El Pescador, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 11 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D' Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D' Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • No elevator

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.37 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 2781 out of 5294 reviews
Rating 8 - Good. 1205 out of 5294 reviews
Rating 6 - Okay. 710 out of 5294 reviews
Rating 4 - Poor. 332 out of 5294 reviews
Rating 2 - Terrible. 266 out of 5294 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Andrew W

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I have been to Cancun a lot and I never had bad experiences like this place …. Nice property but u can not do anything All restaurants are always booked u only can eat at the buffet … no room service . No restock in min refrigerator … no access to water park …….. only one pool available
Stayed 4 nights in Apr 2026

8/10 Good

Cynthia Lynn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We've been here 4 times in the last 15 years. We keep coming back for the unique natural grounds, the wildlife, the monkeys, the Mayan ruins and the breathtaking rocky coastline. We spend days at Xcaret, floating in the rivers, exploring the park or sitting at the beach. With the park connected, we never leave the resort. It's the most relaxing, stress free vacation. Staff is amazing, everyone is so welcoming and friendly. The rooms and common spaces are getting shabby and outdated, but still pleasant and comfortable. The only reason I can't give a 5 star review is because the food has continued to decline the last 3 stays. The quality is poor, food is often cold, and it is so evident left over food from the day before is integrated into the buffet. Selections have become more limited. This year there wasn't even guacamole at the snack shack. Luckily we're not super picky and can find a few things we like and stick with it for the week. I had lots of salad and grilled fish. It's so disappointing because the first year we stayed, the food was so good! So fresh, and flavorful. Cooking stations were staffed and serving made to order. The buffet was decorated every night with beautiful fruit sculptures. It was such a cool vibe. It's sad to see how poor things have become. We know when we come here, it's a budget vacation and we can accept the flaws for all the wonderful things we can enjoy. But for the future of this resort, I hope they invest in updates and upgrade the food.
Stayed 6 nights in Jan 2026

8/10 Good

Jessyca

Stayed 7 nights in Jan 2026

10/10 Excellent

William Benjamin

Stayed 8 nights in Jan 2026

10/10 Excellent

Rosie Eufregina

Rainforest kind of green ecological area with lots of trails in the forest with lots of animals and birds and dfull of nature. Rooms clean, staff very polite and friendly.
Stayed 15 nights in Jan 2026

10/10 Excellent

KARINA LEONOVNA

Liked: Cleanliness, amenities, property conditions & facilities
Really great stay, amazing room, gorgeous property, delicious food and lots of good choices, the Laguna beach was perfect, and I loved the access to the XCaret park. Staff was very friendly and helpful!
Stayed 14 nights in Oct 2025

10/10 Excellent

Carrie

Stayed 7 nights in Jan 2026

10/10 Excellent

Jonah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was courteous. Wildlife was awesome. Food was good, buffet at the beach was the better buffet. Pacos tacos was excellent. Pool was very good. Resort had plenty for our daughter to do and the kids club was very nice. Would definitely recommend
Stayed 5 nights in Jan 2026

10/10 Excellent

HUMBERTO, CALI

Liked: Cleanliness, amenities, property conditions & facilities
The best option
Stayed 7 nights in Jan 2026

10/10 Excellent

Riley

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort, amazing staff. Second time staying and will be coming back!
Stayed 9 nights in Jan 2026

10/10 Excellent

Tyler

Stayed 10 nights in Dec 2025

10/10 Excellent

Alejandro

Stayed 5 nights in Jan 2026

10/10 Excellent

Jose Guadalupe

Stayed 5 nights in Jan 2026

4/10 Poor

Jennifer Elaine

Stayed 7 nights in Jan 2026

6/10 Okay

Samantha

Traveled with partner
Liked: Cleanliness
Room was nice and clean. Requested a king bed but got 2 small double beds
Stayed 10 nights in Jan 2026

4/10 Poor

slawomir

Stayed 6 nights in Jan 2026

10/10 Excellent

Da Sol

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our experience here. The hospitality was exceptional, and every staff member we encountered was warm, friendly, and genuinely welcoming. The hotel is incredibly kid-friendly, which made our stay so easy and enjoyable as a family. We especially loved how beautifully nature is incorporated into the design and layout of the property—it feels peaceful and thoughtfully done. Seeing the friendly wild animals around the hotel was such a unique and special touch. Truly an unforgettable stay, and we can’t wait to come back.
Stayed 4 nights in Jan 2026

8/10 Good

Sean

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff and amenities and all the animals was great Food left quite a bit to be desired, Mexican à la carte was actually bad, hardly any flavour. Buffets were okay. The other à la cartes were just okay, nothing great. Overall the resort and the atmosphere made this a great stay, as well as the taco restaurant, which we ate at frequently, I wish it was open earlier though
Stayed 7 nights in Jan 2026

10/10 Excellent

Nathan, Santaquin

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and spacious. Staff was so warm and welcoming. We want to come back soon and bring all of our kids.
Stayed 6 nights in Jan 2026

4/10 Poor

Luis

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We lost a whole day trying to figure out payment, room accommodations such as I booked for a king size bed and I was put in a twin bed room, this has been the worse sleep I had in a long time it was so uncomfortable 2 adults sleeping in a twin bed. I wish we had a better experience to remember our 15th year anniversary. And btw make sure you bring “brand new dollar bills” if you are planning on paying with USD because they would not take a bill if it shows sings of normal fading lines from folding or rips. I can’t believe I spend this much money to experience this poor service.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was excellent
Stayed 3 nights in Jan 2026

10/10 Excellent

Alejandra, Chicago

Stayed 2 nights in Jan 2026

8/10 Good

Kelli

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place in the jungle. The beach was gorgeous and safe.
Stayed 7 nights in Jan 2026

10/10 Excellent

christopher

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was cleaned everyday, staff were great and the food was delicious
Stayed 7 nights in Jan 2026

8/10 Good

Victor

Stayed 5 nights in Jan 2026