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Beloved Playa Mujeres - Couples Only All Inclusive

5.0 star property

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Terrace/patio
Property video
55-inch LED TV with satellite channels, TV
View from room
View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
$810
$669 nightly
$810 total
Total with taxes and fees
Jan 20 - Jan 21

Explore the area

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Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪6 min walk‬
  • Place, Punta Sam Ferry Terminal
    ‪19 min walk‬
  • Place, Punta Sam Beach
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬

Room options

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down comforters, pillowtop beds, free minibar

Terrace Suite With Plunge Pool

10.0 out of 10
Exceptional
(3 reviews)
  • 1862 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Casita Suite w/ Private Pool

View from room

Beachfront Casita Suite w/ Private Pool

  • 1098 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Two Story Casita Suite w/ Plunge Pool

Terrace/patio

Beachfront Two Story Casita Suite w/ Plunge Pool

9.0 out of 10
Wonderful
(2 reviews)
  • 1206 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Round Jacuzzi

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite with Round Jacuzzi

9.8 out of 10
Exceptional
(39 reviews)
  • 958 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite

View from room

Swim Up Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 1098 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

10.0 out of 10
Exceptional
(11 reviews)
  • 957 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace Suite w/ Plunge Pool

View from room

Ocean View Terrace Suite w/ Plunge Pool

10.0 out of 10
Exceptional
(4 reviews)
  • 1862 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Suite w/ Private Pool

View from room

Casita Suite w/ Private Pool

9.4 out of 10
Exceptional
(6 reviews)
  • 1098 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Story Casita Suite w Plunge Pool

Terrace/patio

Two Story Casita Suite w Plunge Pool

9.6 out of 10
Exceptional
(5 reviews)
  • 1205 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Penthouse Ste w/plunge pool

View from room

Ocean View Penthouse Ste w/plunge pool

  • 2874 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Excellence Playa Mujeres - Adults Only All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • All inclusive
4.6 out of 5, Wonderful, 1,390 reviews
$653 nightly
The price is $790
Jan 20 - Jan 21
Total with taxes and fees
Excellence Playa Mujeres - Adults Only All Inclusive

About the neighborhood

Punta Sam

With a stay at Beloved Playa Mujeres - Couples Only All Inclusive in Punta Sam (Playa Mujeres), you'll be a 5-minute drive from Punta Sam Ferry Terminal and 7 minutes from El Meco Archaeological Site. .This all-inclusive property is 3.8 mi (6.1 km) from Playa Mujeres Golf Club and 4.9 mi (7.9 km) from Gran Puerto Pier.

What's nearby

  • Mujeres Beach - 6 min walk - 0.4 miles
  • Punta Sam Ferry Terminal - 19 min walk - 1.0 mile
  • Punta Sam Beach - 19 min walk - 1.0 mile
  • Playa Mujeres Golf Club - 3 min drive - 2.2 miles
  • North Beach - 47 min drive - 5.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪The Deli - ‬19 min walk
  • ‪The Rooftop - ‬6 min drive
  • ‪caprichos villa del palmar - ‬20 min walk
  • ‪El Suspiro - ‬9 min drive
  • ‪Don Fernando Lobby Bar - ‬8 min drive

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

Adults-only beachfront property with 3 outdoor pools
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Beloved Spa has 14 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Treat yourself to a stay in one of the 109 guestrooms, featuring indoor private hot tubs and LED televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitness center. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Le Bisou, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges.
Featured amenities include limo/town car service, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Le Bisou - Overlooking the ocean and garden, this fine-dining restaurant serves breakfast and dinner.
Lupita Steakhouse - This beachfront steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Isla Trattoria - Overlooking the ocean and garden, this theme restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
El Mar - This beachfront restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mar
  • La Isla Trattoria
  • Le Bisou
  • Lupita Steakhouse

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Parasailing
  • Pilates classes
  • Sailing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (31 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 10 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Beloved Hotel
Beloved Hotel All Inclusive
Beloved Hotel Playa Mujeres
Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres
Playa Mujeres Beloved Hotel
Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres Excellence AdultsOnly
Beloved Excellence AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
The Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres by Excellence Group
Beloved Mujeres Excellence In
Beloved Playa Mujeres Couples Only All Inclusive
Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 828 out of 1002 reviews
Rating 8 - Good. 115 out of 1002 reviews
Rating 6 - Okay. 26 out of 1002 reviews
Rating 4 - Poor. 10 out of 1002 reviews
Rating 2 - Terrible. 23 out of 1002 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Andissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

William James

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was above average, rooms dated and staff incredible. The on-going Renos on building one / pool, were brutal. With working going as late as 8 PM. Lesson learned, ask about work being done before you book.
Stayed 7 nights in Oct 2025

10/10 Excellent

GABRIEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to relax and enjoy the view from the beach with amazing food
Stayed 3 nights in Jun 2025

10/10 Excellent

Farhez

Stayed 3 nights in Sep 2025

10/10 Excellent

Nicole

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort, the staff are so lovely, we did not want for a single thing during our stay. The spa is gorgeous and relaxing. The cleanliness is unparalleled and the food is absolutely delicious. We will definitely be back!
Stayed 5 nights in Sep 2025

10/10 Excellent

Deanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was amazing. Staff was so friendly. House keeping was great. Only complaint is restaurants were open on selective days, it would of been nice to have every restaurant open , every day or night for more selection, however food tasted great. For all inclusive, alcohol selection was great. Calm and romantic resort. Couples only. We will return
Stayed 7 nights in Sep 2025

10/10 Excellent

Ayham

Liked: Cleanliness, staff & service, property conditions & facilities
The most beautiful place I went to nice staff food so delicious the people who worked there so nice room so clean spa nice pool so clean the bench area so clean the best place I been in my whole life
Stayed 6 nights in Sep 2025

10/10 Excellent

ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff ... everyone super friendly ... very good food ... great beach ( no peddelers)
Stayed 6 nights in Sep 2025

10/10 Excellent

Donald Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly, made my birthday very special even the housekeeper Rosa made my day. Nice beach area.
Stayed 7 nights in Sep 2025

8/10 Good

Ahsan Raheem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean resort helpfull and friendly staff.
Stayed 4 nights in Sep 2025

8/10 Good

Dayana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Beloved Playa Mujeres was overall very good. The hotel is clean, the beach is beautiful, and the food quality was great. Service was friendly, although in the restaurants it sometimes felt a bit slow, likely due to being short-staffed at times. The atmosphere is very quiet, which is perfect if you’re looking for total relaxation, but it can feel a little boring if you want more activities or entertainment. Overall, a lovely resort for couples who want peace, good food, and a relaxing beach experience.
Stayed 3 nights in Sep 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Good place to do nothing. We ate, drank, tanned, and slept extremely well. The staff did all they could to make the most of our trip. Had a great time and left well rested. Travel to Mexico is down 40% according to one guest. It showed as Beloved seemed under utilized. Restaurant openings and menus were slim as a result. We did not leave the safety of the resort either.
Stayed 7 nights in Sep 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the food, spa, and swim-up suite! All staff were so friendly, welcoming, and helpful. We appreciated the quiet nature of the property and the thoughtfully designed activities.
Stayed 4 nights in Sep 2025

8/10 Good

Elizabeth

Stayed 7 nights in Sep 2025

8/10 Good

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before, since our last stay they have added beds on the beach which are nice along with the coffee shop that has ice cream and other treats. The food was not as good as last time we stayed here. They don’t offer a simple green salad with dinner and all the food was very fancy. Not everyone who stays in a nice resort appreciates fancy food. Giving some more simple options at dinner would be nice so all palettes can be satisfied.
Stayed 3 nights in Sep 2025

10/10 Excellent

Travis, Elko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need.
Stayed 5 nights in Sep 2025

10/10 Excellent

Ashlee Jean

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I went here for our honeymoon. From start to finish the experience was
Stayed 11 nights in Aug 2025

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful and the staff/service is amazing. Every single person that we encountered went above & beyond to make sure we enjoyed our stay. This is the perfect place to go if you’re looking for a quiet/relaxing vacation; everything is pretty much shut down by 10pm. The beach was beautiful and clean. The room was spacious and had everything we needed. Axcel & Cynthia provided a variety of activities throughout the day (yoga, crafts, sip & paint, music in the evenings, etc). Luis took great care of us at the beach; he made sure we never had an empty drink. Pascal made great drinks in the lobby bar and was very friendly. Overall, it was an amazing experience and we highly recommend it!
Stayed 5 nights in Sep 2025

10/10 Excellent

Paul Ramon, San Antonio

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food, the service and our room. The entire staff went all out!!!
Stayed 6 nights in Sep 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Very friendly amd accomodating.
Stayed 4 nights in Sep 2025

10/10 Excellent

Corwin

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a little warm other than that everything was excellent.
Stayed 3 nights in Aug 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very quiet , very relaxing and excellent staff. Most relaxing vacation ever. Beach is very clean and chill what alot of activities.
Stayed 5 nights in Sep 2025

2/10 Terrible

Sammy Nader

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst experience I’ve ever had in my life, and I normally travel weekly out of the country. They had bedbugs in the bed. The workers were very rude and scammed us out of our money. The shower are not clean at all. They were full of sand from the previous people that were in the room like it was a beach inside the shower. The tub water came out black or green. They definitely have a plumbing problem because the toilet also didn’t work and they did not do anything for the inconvenience. I give this place -5 star needs to go under new ownership or management. Please be aware and don’t book any activities because 100%. They are going to scam me out of your money. We booked a trip to Xcaret and they dropped us off somewhere else. They also need to get a food quality check because their food gave us food poisoning. And it’s disgusting PLEASE BEAWARE OF THIS RESORT DONT RECOMMEND
Stayed 3 nights in Sep 2025

10/10 Excellent

Juan Marquez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s been over 3 weeks and still have yet to get the $600 deposit back . I checked out on the 18th of August . Besides that it was amazing .
Stayed 5 nights in Aug 2025