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CheapTickets Verified Reviews
Exceptional!
4.7 of 5 guest rating
Room type Options Nightly price Book
Two-Story RooftopTerrace Ste Spa-Pool Vw
807 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Other room types
Excellence Club Two-Story Rooftop Terrace Suite + Free On-Site Covid-19 Test
Room with view
807 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Jr Ste Swim Up Spa or Pool View + Free On-Site Covid-19 Test
807 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Excellence Club Junior Suite Pool View + Free On-Site Covid-19 Test
807 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Excellence Club Junior Swim Up Suite Pool View + Free On-Site Covid-19 Test
807 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Two-Story RooftopTerrace Ste Spa-Pool Vw + Free On-Site Covid-19 Test
807 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Jr. Suite Spa or Pool View + Free On-Site Covid-19 Test
807 square feet
2 Double Beds 1 King Bed
Room sleeps 3 guests
Select dates to see price
Terrace Suite With Plunge Pool + Free On-Site Covid-19 Test
807 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Terrace Suite With Plunge Pool
807 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Excellence Club Junior Suite Ocean View + Free On-Site Covid-19 Test
Room with view
807 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Excellence Club Junior Suite Pool View
807 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Junior Suite Swim Up Spa or Pool View
807 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Jr. Suite Spa or Pool View
807 square feet
2 Double Beds 1 King Bed
Room sleeps 3 guests
Select dates to see price
Excellence Club Junior Swim Up Suite Pool View
807 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Excellence Club Two-Story Rooftop Terrace Suite
Room with view
807 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Excellence Club Junior Suite Ocean View
Room with view
807 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price

Get an overview of this hotel
Elegant adults-only property on the beach

Popular property highlights

Breakfast included
Free valet parking
On private beach
Smoke-free property
24-hour front desk

With a stay at Excellence Playa Mujeres - All Inclusive - Adults Only in Punta Sam (Playa Mujeres), you'll be a 5-minute drive from Mujeres Beach and 8 minutes from Norte Beach. This 5-star property is 1.5 mi (2.4 km) from Dolphin Discovery and 6.9 mi (11 km) from Las Americas Cancun Mall.

Make yourself at home in one of the 450 guestrooms featuring free minibar items and LED televisions. Rooms have private furnished balconies or patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 7 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at The Grill // Dress Code, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. When you are in need of a refreshing drink, visit the beach bar or one of 11 bars/lounges, or 7 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free valet parking is available onsite.

Languages Spoken

  • Spanish

Show all languages

Excellence Playa Mujeres - All Inclusive - Adults Only

Prolongacion Bonampak S/N Mz 1 Lt 10, Punta Sam, QROO 77400

Hotel Amenities

All-Inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Airport transfers
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Soccer (football) included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Hotel Amenities

Excellence Playa Mujeres - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Walk outside to smell the salt air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - All Inclusive - Adults Only you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 7 poolside bars and 11 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers an outdoor tennis court, a 24-hour fitness center, and a spa tub. Complimentary valet parking is available on site.

Excellence Playa Mujeres - All Inclusive - Adults Only is a smoke-free property.

  • Barbecue grill(s)
  • Library
  • Beach bar
  • Number of outdoor pools - 7
  • Elevator
  • Rooftop terrace
  • Number of bars/lounges - 11
  • Full-service spa
  • 24-hour front desk
  • Swim-up bar
  • Free breakfast
  • Spa treatment room(s)
  • Turkish bath/Hammam
  • Porter/bellhop
  • Tours/ticket assistance
  • Coffee shop or café
  • Dry cleaning/laundry service
  • Sauna
  • Free valet parking
  • Smoke-free property
  • On private beach
  • Luggage storage
  • ATM/banking
  • Number of restaurants - 10
  • Concierge services
  • Gift shops or newsstand
  • Snack bar/deli
  • Outdoor tennis court
  • Pool umbrellas
  • Spa tub
  • Total number of rooms - 450
  • 24-hour fitness facilities
  • Number of floors - 4
  • Number of buildings/towers - 9
  • Wedding services
  • Garden
  • Tennis on site

Internet

Available in all rooms: Free WiFi

Available in some public areas:

Languages Spoken

  • Spanish

Parking

Free valet parking

Room Amenities

Excellence Playa Mujeres - All Inclusive - Adults Only offers 450 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Television
  • Coffee/tea maker
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Room service (24 hours)
  • Desk
  • In-room climate control (air conditioning)
  • Premium bedding
  • Separate sitting area
  • Turndown service
  • Free bottled water
  • Premium TV channels
  • Blackout drapes/curtains
  • Slippers
  • Separate bathtub and shower
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Free WiFi
  • Furnished balcony or patio
  • Minibar (stocked, free items)
  • LED TV
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1

Where to Eat

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.

Toscana / Dress Code - Overlooking the ocean and garden, this theme restaurant serves breakfast, lunch, and dinner.

The Lobster House /DressC - This beachfront restaurant serves breakfast, lunch, and dinner. Open daily.

The Grill // Dress Code - This beach restaurant serves lunch and dinner. Open daily.

Barcelona // Dress Code - Overlooking the ocean, this fine-dining restaurant serves dinner only. Open daily.

The Flavor Market / Dress - Overlooking the ocean, this fine-dining restaurant serves dinner only. Open daily.

24-hour room service is available.

Nearby Things to Do

7 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, an outdoor tennis court, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Volleyball on site
  • Yoga classes/instruction on site

Spa Services

MIILE SPA has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 15
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

No shows require payment in full, including taxes and service fee.

Guests with service animals should contact this property in advance.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines. The property affirms that it adheres to the Safe Travels (WTTC - Global) cleaning and disinfection practices.

Guest accommodation is sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Masks are not compulsory at the property

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Contactless food service / room service is available

Commonly-touched surfaces are cleaned with disinfectant

Reservation might be required for some facilities onsite

Caters to adults only

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Security system

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Debit cards not accepted

Gloves are available to guests

Food service has been amended for enhanced safety

Property follows sanitization practices of Safe Travels (WTTC - Global)

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

No rollaway/extra beds available

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

No cribs (infant beds) available

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

gap period enforced between guest stays 24 hours

Hotel Names

  • All Inclusive Excellence Playa Mujeres
  • All Inclusive Playa Mujeres
  • Excellence Adults Only
  • Excellence Adults Only All Inclusive
  • Excellence All Inclusive
  • Excellence Playa Mujeres Adults
  • Excellence Playa Mujeres Adults Only
  • Excellence Playa Mujeres Adults Only All Inclusive
  • Excellence Playa Mujeres All Inclusive
  • Playa Mujeres All Inclusive
  • Excellence Playa Mujeres Adults All Inclusive
  • Excellence Adults All Inclusive
  • Excellence Adults All Inclusive All-inclusive property
  • Excellence All Inclusive Adults Hotel
  • Excellence Playa Mujeres All Inclusive Adults
  • Excellence All Inclusive Adults
  • Excellence Mujeres Inclusive
  • Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
  • Excellence Playa Mujeres All Inclusive Adults Hotel
  • Excellence Playa Mujeres Adults Only All Inclusive
  • Excellence Playa Mujeres All Inclusive Adults Only
  • Excellence Playa Mujeres Adults Only All Inclusive
  • Excellence Playa Mujeres All Inclusive Adults Only
  • Excellence Playa Mujeres - All Inclusive - Adults Only Punta Sam

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

Guests under 18 years old are not permitted at this adults-only property.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced food service safety measures are in place.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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