Compare Hotels with Restaurants in River North

"The rooms were clean and the staff was friendly. "

"I called their staff if we could do an early check in and he said yes and so we came in. The moment that I went at the reception he told me that I had to wait for a text message about the room availability. While waiting, I’ve seen multiple people trying doung an early check in and THEY WERE GIVEN A ROOM! I approached the guy at the reception after about 30 minutes and he finally gave me only 1 room . So I waited until 4pm for another room to be available . Around 3:30 , I went down and saw the same guy at the reception of 15th floor. He did not give me a room and said that I still have to wait for their text message and so I went at the first floor. Into my surprise I spoke to a girl at the reception and she told me that she has an available room . The lady’s name is Maya and she was so nice and accomodating but that other guy , he is not accomodating! Is it because we are Asians? I am not coming back again at this place anymore . I will not recomment this to my friends . That guy was so so rude! Imagine coming from a flight and everybody was so tired and then your family will be treated that way?! This is the first time that I was treated so badly in a hotel ."

"Great location - great team! Looking forward to our next visit !"

"Very small room w/ a queen bed. Barely moved around the bed. Room was filled with dust... like literally dust everywhere. On the bed lamp, table/desk covered with dust as if no one ever stayed/cleaned there... carpet floor is very sticky and damp... the smell of room was very mouldy... But!!! The location and price are golden. It is located in the center of Chicago downtown and so close to everything. Only 4min walk from red line metro, We walked everywhere. And it is very safe around the hotel even at night. We were busy exploring the city of Chicago so didnt mind of the condition of the room much since we were going to just get some sleep and get out again during the days. It got really cold at night (late Apr.) but the room has no heater, we asked fromt desk to see if we can get extra blankets and staff was so nice to offer us a small portable heater. If you are looking for something affordable, just to lay your head down at night but somewhere close to downtown, pier and riverwalk, this is the place that you need to pick to stay."

"Everything was ok parking is expensive though "

"I never made it to hotel due to airline canceling flight. The hotel would not give me full refund for something that was out of my control. I WOULD NEVER BOOK WITH THIS HOTEL AGAIN. there should be courtesy given when your flight is canceled and you have no way to get there. "