The hotel was very clean and tidy, and it was located in a good location as it was within walking distance to River Walk, and the Mag Mile. Very vibrant restaurant scene. Housekeeping services were good. The king-sized room was a bit small for two adults and one child (there was no pull out couch). No safe or microwave. My wife enjoyed using the gym. Paid parking is in another building one street south of the hotel, and you can either pay for self park or for valet, which is a little more expensive, but it's not far of a walk if you choose self pay. Breakfast was a little lacking in terms of variety compared to other three star hotels we've been to, but Javier and Fanny helped to make up for the shortcomings as they cheerfully greeted us each morning, and they both made us feel welcomed by asking how we were doing, getting to know us a bit, and provided some helpful tips as to what to do in the city. I did not get his name, but there was a young man with very long, dark hair, and a moustache who works at the front desk (generally in the evenings) who provided great customer service, and genuinely seemed to care about the comfort of his guests. Although other front desk staff were nice, he took extra care to ensure our needs were met, took time to answer questions.