Dreams Puerto Morelos Resort & Spa - All Inclusive

4.5 star property

Choose dates to view prices

Room options

View all photos for Suite Junior with Garden View

Living area | 55-inch Smart TV with satellite channels, TV, toys

Suite Junior with Garden View

  • 667 sq ft
  • Sleeps 4

View all photos for Suite Junior with Garden View

Bathroom | Separate tub and shower, jetted tub, rainfall showerhead

Suite Junior with Garden View

  • 667 sq ft
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Living area | 55-inch Smart TV with satellite channels, TV, toys

Suite Junior with Ocean View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Bathroom | Separate tub and shower, jetted tub, rainfall showerhead

Suite Junior with Ocean View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Junior with Pool View

Living area | 55-inch Smart TV with satellite channels, TV, toys

Suite Junior with Pool View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Junior with Pool View

Bathroom | Separate tub and shower, jetted tub, rainfall showerhead

Suite Junior with Pool View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Premium bedding, minibar, in-room safe, desk

Suite Junior with Ocean View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Bathroom | Separate tub and shower, jetted tub, rainfall showerhead

Suite Junior with Ocean View

  • 667 sq ft
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Premium bedding, minibar, in-room safe, desk

Suite Junior with Ocean View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Bathroom | Separate tub and shower, jetted tub, rainfall showerhead

Suite Junior with Ocean View

  • 688 sq ft
  • Sleeps 4

View all photos for Suite Master with Ocean View

Living area | 55-inch Smart TV with satellite channels, TV, toys

Suite Master with Ocean View

  • 1097 sq ft
  • Sleeps 2

View all photos for Suite Master with Ocean View

Premium bedding, minibar, in-room safe, desk

Suite Master with Ocean View

  • 1377 sq ft
  • Sleeps 4

View all photos for Junior Suite Tropical View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Tropical View Double

8.6 out of 10
Excellent
(31 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Tropical View King

7.8 out of 10
Good
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View Double

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View King

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View King

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite Double

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean Front King

Premium bedding, minibar, in-room safe, desk

Preferred Club Master Suite Ocean Front King

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front Double

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front King

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Water Park View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Water Park View Double

  • 1 bedroom
  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite Water Park View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Water Park View King

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Family Suite -5 guests- Junior with Pool View

Living area | 55-inch Smart TV with satellite channels, TV, toys

Family Suite -5 guests- Junior with Pool View

  • 667 sq ft
  • Sleeps 5

View all photos for Family Suite -5 guests- Junior with Pool View

Bathroom | Separate tub and shower, jetted tub, rainfall showerhead

Family Suite -5 guests- Junior with Pool View

  • 667 sq ft
  • Sleeps 5

View all photos for Suite Master

Premium bedding, minibar, in-room safe, desk

Suite Master

  • 1377 sq ft
  • Sleeps 4

View all photos for Suite Junior

Living area | 55-inch Smart TV with satellite channels, TV, toys

Suite Junior

  • Sleeps 3

View all photos for Suite Junior

Premium bedding, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4

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About the neighborhood

Puerto Morelos

When you stay at Dreams Puerto Morelos Resort & Spa - All Inclusive in Puerto Morelos, you'll be near the beach and steps from Petempich Bay. .This all-inclusive property is 8.4 mi (13.6 km) from Moon Palace Golf Club and 15.1 mi (24.3 km) from Maroma Beach.

What's nearby

  • Arrecife de Puerto Morelos National Park - 1 min drive - 0.3 miles
  • Petempich Bay - 6 min drive - 1.4 miles
  • Puerto Morelos Beach - 7 min drive - 2.2 miles
  • Ojo de Agua Beach - 10 min drive - 4.0 miles
  • Puerto Morelos Town Square - 10 min drive - 4.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Blue Moon - ‬16 min drive
  • ‪Swim Up Bar - ‬16 min drive
  • ‪Bistro El Beso - ‬17 min drive
  • ‪Route 66 - ‬16 min drive
  • ‪Le Chique - ‬4 min walk

About this property

Dreams Puerto Morelos Resort & Spa - All Inclusive

All-inclusive property with 10 restaurants and 9 outdoor pools
Dreams Puerto Morelos Resort & Spa - All Inclusive offers 437 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 437 air-conditioned rooms featuring minibars and Smart televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 9 outdoor swimming pools, a complimentary water park, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Asian cuisine at Miyako, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 5 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and ATM/banking services. Planning an event in Puerto Morelos? This property has facilities measuring 51000 square feet (4738 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1300 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Dreams Puerto Morelos Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 572 out of 1343 reviews
Rating 8 - Good. 331 out of 1343 reviews
Rating 6 - Okay. 195 out of 1343 reviews
Rating 4 - Poor. 113 out of 1343 reviews
Rating 2 - Terrible. 132 out of 1343 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jaylene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was really nice i enjoyed my stay would definitely recommend again
Stayed 4 nights in Oct 2025

10/10 Excellent

Nastassja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Nastassja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible stay at Hyatt Ziva! From the moment we arrived, the service was top-notch. A special thank you to our butler Sandy, who went above and beyond to make our anniversary unforgettable — every detail was perfect, and her care truly elevated our entire experience. Erika, my masseuse, was absolutely amazing — one of the best massages I’ve ever had. She created such a calming, restorative space. Our whole family had a blast enjoying the variety of delicious food options and especially loved the fun water activities — something for everyone! We’re already talking about coming back. Thank you for the memories, Hyatt Ziva!
Stayed 1 night in Oct 2025

10/10 Excellent

Navneet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, awesome bar, great food, excellent service
Stayed 6 nights in Oct 2025

2/10 Terrible

Michael

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited restaurants, no lock on patio door, power outages, loss of water a couple of times, parts of resort not open. No beach.
Stayed 8 nights in Sep 2025

8/10 Good

Yilin

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it had beautiful pools. There is no beach though which is a big drawback
Stayed 6 nights in Sep 2025

8/10 Good

Marco

Stayed 1 night in Oct 2025

8/10 Good

Vasudeva Kurup Ramesh, Thiruvananthapuram

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is awesome with numerous pools and restaurants and bars.
Lizard commonly found here. Harmless though
Coinee or something commonly found here
Stayed 4 nights in Sep 2025

10/10 Excellent

Nazish

Stayed 5 nights in Sep 2025

2/10 Terrible

Kevin Jose

Disliked: Cleanliness, property conditions & facilities
Don’t expect 5 star service
Stayed 6 nights in Sep 2025

4/10 Poor

malaika, Spanaway

Traveled with partner
Disliked: Staff & service
Some of the staff were not very nice. Which can ruin a vacation. They made us felt uncomfortable and it was not a good feeling. Some of the staff was nice but the few who were not made it a not so good vacation. We stayed at another resort and it was amazing everyone was nice and it was beautiful.
Stayed 3 nights in Sep 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazed!
Stayed 6 nights in Sep 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Hyatt Ziva Riviera Maya was nothing short of amazing! The resort is beautiful, with stunning views, well-kept grounds, and a relaxing atmosphere that made our vacation truly special. From the food options to the pools and entertainment, everything was thoughtfully planned and top-notch. A special mention goes to Sandy, who went above and beyond to make our experience unforgettable. Sandy was warm, attentive, and genuinely cared about ensuring we had everything we needed. Her hospitality and kindness stood out and made us feel so welcome throughout our stay. We left with wonderful memories and can’t wait to return. Thank you, Hyatt Ziva Riviera Maya, and an even bigger thank you to Sandy for making our trip exceptional!
Stayed 4 nights in Sep 2025

10/10 Excellent

Khizer Farooq

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very caring and professional. No Asian (indian pakistani) food available in any restaurant. Other than that it was a great experience
Stayed 6 nights in Sep 2025

10/10 Excellent

Kyrsten

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband, 15 month old, and I had a great stay at the Hyatt Ziva! We loved that it was all inclusive, and we didn’t need to leave the hotel for anything if we did not want to. The staff was all super friendly. The drinks and food were all good and pretty comparable to other all inclusives I’ve been too. I will say that each night they only had two of the restaurants open, but we did stay for night so it rotated, which was nice so fortunately, we did get to try them all out! The only negative thing I have to say is that the beach is very small, and I couldn’t tell this from pics. This didn’t matter that much since we were going during seaweed season anyways, so we were not planning to go to the beach there anyways. We did take a day trip to Isla Mujeres the beach there was gorgeous!!! A must do!
Stayed 4 nights in Sep 2025

6/10 Okay

Cesar

Traveled with family
Liked: Cleanliness, staff & service
Clean room. Friendly people
Stayed 4 nights in Sep 2025

8/10 Good

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Khalid

Stayed 4 nights in Sep 2025

4/10 Poor

Tyanna

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The food wasn’t good at all a simple burger and small things like breakfast foods were nasty, they have Japanese style restaurant and that was the best thing to eat.. there were raccoons wondering around all day and night one was even at my room door preventing me from leaving out.. drinks could have been better overall 4/10
Stayed 4 nights in Sep 2025

4/10 Poor

Manoj

Liked: Staff & service
Disliked: Property conditions & facilities
The property was advertised as a beach location. There was no accessible beach. Most restaurants were closed. Even the ones that were open had long wait times. Overall not a good experience.
Stayed 5 nights in Aug 2025

6/10 Okay

MARJORIE

Traveled with family
Disliked: Amenities
The staff at Hyatt Ziva are wonderful—friendly, attentive. The food options were ok, though not overly impressive. The best dinner was at the hibachi restaurant and best food overall was at The corner pool restaurant. While the resort is beautiful and relaxing, there aren’t many kid-friendly activities, which makes it less ideal for families looking for entertainment options for children. There is a kids club but it was not open when we tried to go. VIP areas were unimpressive. I didn’t know we had a butler until day 2, but due to lack of activities they couldn’t be very helpful: Overall nice. Room had a beautiful view. I wouldn’t stay again though.
Stayed 5 nights in Sep 2025

8/10 Good

John, San Diego

Liked: Cleanliness, staff & service
Lots of cheap, rude, drunk Americans and staff rented us pool cabana, charged us 100.00 dlls and then put a huge bubble party with loud music and drunks that threw up next to our “private cabana”. The water park had dirty and non-working slides
Stayed 5 nights in Jul 2025

2/10 Terrible

Teresa E

Liked: Cleanliness
Disliked: Property conditions & facilities
The worst resort I have been at. Total false advertisement. They only open 2 restaurants a night. Horrible small buffet, no beach at all. Dirt road filled with potholes leading to hotel, a very bumpy ride. Management is horrible but staff are very good. Snack stand ran out of food 2 days in a row. No skins at bar one night bartender was folding toilet paper to place under glass. Would never return or recommend this place to anyone. We are frequent visitors to Riviera Maya and figured we would try another place. WORST DECISION WEMADE!! Managers do NOTHING!
Stayed 8 nights in Sep 2025

8/10 Good

Cam

Traveled with family
Liked: Staff & service, amenities
The road lead to hotel too bad
Stayed 3 nights in Sep 2025

6/10 Okay

Salman

Liked: Cleanliness
This was my third time visiting Mexico and this
Stayed 4 nights in Sep 2025