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Grand Palladium Kantenah Resort & Spa All Inclusive

5.0 star property

Choose dates to view prices

Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Aerial view
Lake
2 bars/lounges, 2 swim-up bars, poolside bar, beach bar
Outdoor dining
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
$453
$374 nightly
$453 total
Total with taxes and fees
Mar 21 - Mar 22

Explore the area

View in a map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪4 min drive‬
  • Place, Cenote Cristalino
    ‪5 min drive‬
  • Place, Akumal Beach
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, blackout drapes

Junior Suite Garden View

8.4 out of 10
Very good
(58 reviews)
  • Garden view
  • 397 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 398 sq ft
  • Sleeps 1

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 452 sq ft
  • Sleeps 1

View all photos for Suite Luxury with View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with View

  • 624 sq ft
  • Sleeps 1

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 398 sq ft
  • Sleeps 2

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 452 sq ft
  • Sleeps 2

View all photos for Suite Luxury with View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with View

  • 624 sq ft
  • Sleeps 2

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 452 sq ft
  • Sleeps 3

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 398 sq ft
  • Sleeps 4

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 452 sq ft
  • Sleeps 4

View all photos for Room Deluxe with View

Minibar, in-room safe, desk, blackout drapes

Room Deluxe with View

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 452 sq ft
  • Sleeps 3

View all photos for Suite Junior with View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with View

  • 452 sq ft
  • Sleeps 4

View all photos for Junior Suite Single Use Garden View

Minibar, in-room safe, desk, blackout drapes

Junior Suite Single Use Garden View

  • Garden view
  • 397 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Superior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Superior with Garden View

  • Garden view
  • 1108 sq ft
  • Sleeps 4

View all photos for Family Selection Junior Suite Garden View

Family Selection Junior Suite Garden View | Minibar, in-room safe, desk, blackout drapes

Family Selection Junior Suite Garden View

9.2 out of 10
Wonderful
(16 reviews)
  • Garden view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Swim-up

Family Selection Junior Suite Swim-up | Balcony view

Family Selection Junior Suite Swim-up

9.8 out of 10
Exceptional
(18 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Rooftop with Private Pool

Family Selection Junior Suite Rooftop with Private Pool | View from room

Family Selection Junior Suite Rooftop with Private Pool

9.0 out of 10
Wonderful
(2 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachfront

Family Selection Suite Beachfront | Minibar, in-room safe, desk, blackout drapes

Family Selection Suite Beachfront

8.8 out of 10
Excellent
(6 reviews)
  • 1109 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • Garden view
  • 398 sq ft
  • Sleeps 2

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • Garden view
  • 398 sq ft
  • Sleeps 3

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • Garden view
  • 398 sq ft
  • Sleeps 4

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 2

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 4

View all photos for Suite Premium with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 2

View all photos for Suite Premium with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • Garden view
  • 1108 sq ft
  • Sleeps 2

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • Garden view
  • 1108 sq ft
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • Garden view
  • 1108 sq ft
  • Sleeps 4

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • Garden view
  • 398 sq ft
  • Sleeps 1

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • Garden view
  • 398 sq ft
  • Sleeps 3

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • Garden view
  • 398 sq ft
  • Sleeps 4

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 1

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Luxury with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Luxury with Pool View

  • 398 sq ft
  • Sleeps 4

View all photos for Suite Premium with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 1

View all photos for Suite Premium with Pool View

Minibar, in-room safe, desk, blackout drapes

Suite Premium with Pool View

  • 548 sq ft
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • Garden view
  • 1108 sq ft
  • Sleeps 1

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • Garden view
  • 1108 sq ft
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

  • Garden view
  • 1108 sq ft
  • Sleeps 4

Suite Premium with Pool View

  • 1108 sq ft
  • Sleeps 4

Family Junior Suite Garden View

  • Sleeps 3

Family Junior Suite Swim-up

  • Sleeps 3

Deluxe Room With Garden View

  • Sleeps 3

Family Selection Suite Beachside

  • Sleeps 2

Family Selection Junior Suite Rooftop With Private Pool

  • Sleeps 3

Family Selection Suite Beachfront

  • Sleeps 3

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About the neighborhood

Kantenah

Located in Kantenah, Grand Palladium Kantenah Resort & Spa All Inclusive is by the sea, within a 10-minute drive of Puerto Aventuras Marina and Akumal Beach. .This all-inclusive property is 12.6 mi (20.3 km) from Xel-Há Park.

What's nearby

  • Cenote Azul - 4 min drive - 4.7 miles
  • Cenote Cristalino - 5 min drive - 4.9 miles
  • Akumal Beach - 5 min drive - 4.7 miles
  • Ecopark Kantun Chi - 5 min drive - 5.3 miles
  • Akumal Ecological Center - 5 min drive - 4.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Pueblito Lindo - ‬8 min drive
  • ‪Xtra Time Sport Bar - ‬1 min walk
  • ‪La Hacienda - ‬1 min walk
  • ‪Ikebana Japanese Restaurant - ‬8 min drive
  • ‪Arrecifes - ‬5 min drive

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 252 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 5 outdoor pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at one of the property's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 2 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Grand Palladium Kantenah Resort & Spa All Inclusive has 3 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 2 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 2 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 589 out of 1012 reviews
Rating 8 - Good. 209 out of 1012 reviews
Rating 6 - Okay. 94 out of 1012 reviews
Rating 4 - Poor. 61 out of 1012 reviews
Rating 2 - Terrible. 59 out of 1012 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Nicholas

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff and service was amazing. Every meal was a unique and flavorful experience. The hydrotherapy is a must add to your stay.
Stayed 6 nights in Nov 2025

10/10 Excellent

Ali

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely amazing service
Stayed 5 nights in Nov 2025

10/10 Excellent

Christipher Joseph

Stayed 7 nights in Nov 2025

10/10 Excellent

Thanh

Stayed 6 nights in Nov 2025

10/10 Excellent

Caroline

Stayed 7 nights in Oct 2025

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Air conditioning in the room worked okay (not great). Was there for our anniversary, we told them that. We were in the “family selection.” When we checked in it was a room with two double beds, which was a bummer for us on our anniversary. After 4 days they changed it but we had to keep going back to the desk to follow up. The pool was nice but there were lots of people smoking around the pool and even though it wasn’t allowed, no one asked them to stop. Staff in the family selection areas were good, outside the family selection was slow. We had a nice time and it’s a beautiful place but some things stood out as unforced errors.
Stayed 7 nights in Nov 2025

10/10 Excellent

Kasia

Stayed 8 nights in Nov 2025

10/10 Excellent

Jason Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. All very helpful and friendly. We stayed in the Family Selection with swim up. Family selection is the only way to go if you have kids. The rooms were clean. Included butler was awesome. Allowed you to book dinners at a la carte easily. Beach is good, but not amazing. Nice sand, but a little rocky walking out. Pools are nice. Food is pretty good for an all inclusive. Plenty of variety. Nobody got sick. We had a 13 year old and 9 year old. Kept them busy. Highly recommend.
Stayed 7 nights in Nov 2025

10/10 Excellent

Amanda

Stayed 10 nights in Nov 2025

10/10 Excellent

esther antonieta dora

Liked: Cleanliness, property conditions & facilities
Beautiful grounds. Restaurants were ok. No nightlife ir real fun for teens or young adults. Staff was nice
Stayed 5 nights in Jun 2025

10/10 Excellent

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed from Nov. 5-12. The rooms were clean and we really appreciated having butler service to make reservations for a la carte, calling for a carte to pick us up and other bookings. All staff were friendly and helpful. There are different buffets with lots of options for kids. Kiddy pool is nice we had a 4 and 5 year old with us and they were quite content being there each day. Beautiful location with different animals like iguanas, coati, capybara roaming around. Kids loved looking at them!
Stayed 7 nights in Nov 2025

10/10 Excellent

Rodrigo

Stayed 7 nights in Nov 2025

10/10 Excellent

Dianna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean resort, comfy beds, friendly staff, food was great overall, favorite means were the steakhouse and the Italian restaurants.
Stayed 7 nights in Nov 2025

8/10 Good

Glenda E

Liked: Cleanliness, amenities, property conditions & facilities
The room was spot less clean. Room service was great. Staff members were very friendly and helpful. Food was very good too if I had to complain about something it will be that the shuttle service were very slow to take you to your village but we did not like to wait 15 minutes every time so we walked every single time.
Stayed 4 nights in Nov 2025

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Rooms very nice and clean. Butlers respond very quickly. Pools and beach very nice …
Stayed 4 nights in Nov 2025

4/10 Poor

Gregory

Stayed 7 nights in Nov 2025

10/10 Excellent

RANJAN A

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I recently stayed at the Grand Palladium Kantenah Resort & Spa All Inclusive in Mexico, and it was truly an incredible experience from start to finish! The resort is absolutely stunning — surrounded by lush tropical gardens, pristine beaches, and beautiful pools. Every corner feels like paradise. The staff were beyond amazing — warm, welcoming, and always ready to help with a smile. The service throughout the resort was top-notch, whether at the front desk, restaurants, or poolside bars. The food and drinks were fantastic! There were so many options, from delicious buffets to à la carte restaurants with international cuisine. Everything was fresh and flavorful, and the cocktails were perfectly mixed. The villas where I stayed were spacious, clean, and comfortable, with all the amenities you could ask for. I especially loved the attention to detail — the housekeeping team kept everything immaculate. The beach and pool areas were perfect for relaxing, and there was always something to do — from snorkeling and kayaking to live shows and entertainment in the evenings. The spa was also an amazing highlight — peaceful, rejuvenating, and a great way to unwind. Overall, I can’t recommend this resort enough! It’s the perfect destination for couples, families, or anyone looking for a mix of relaxation, adventure, and luxury. I’m already dreaming about my next visit!
Stayed 6 nights in Nov 2025

10/10 Excellent

John

Property is beautiful. Nestled i
Stayed 5 nights in Nov 2025

8/10 Good

Vanessa

Stayed 8 nights in Oct 2025

10/10 Excellent

Izabela

Liked: Amenities
Pool and Food was great, great shows for the kids. We loved it! Thank you.
Stayed 5 nights in Nov 2025

2/10 Terrible

Galina

Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn't clean, was water damage in washroom,nobody want to fix fir few hours. Phone in the room didn't work for 5 days.We cganged 3 coffemaker in the room.WiFi problems, TV the mostly on Mexican and no Gid. Line for food, coffee,cards, towels.Intertiment only on weekend. The same cold food every day. Should be 3 stars. Plus Expedia screwed up is big with plane tickets. Instead of WestJet round trip they give us tickets from Mexico throw American Unated 17 hours flight to Toronto with 2 stops in USA . I call next day but they refused to cgange flight or return our money. And I bought new tickets . After 10 years of good services no more Expidia for us!!!!!
Working in the dark , in the rain for dinner, because no cards to give us a ride
Stayed 7 nights in Nov 2025

10/10 Excellent

Komal

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good. I wish they have better food options. There was not many vegetarian options.
Stayed 5 nights in Nov 2025

10/10 Excellent

Lawrence

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Israel was amazing as he went above and beyond to remember us and make our stay even more memorable. Julio from Helios was the best service I’ve ever had! After one day he remembered everything I ordered from drinks to food to dessert! Unbelievable service!!
Stayed 7 nights in Oct 2025

10/10 Excellent

Ebony

Stayed 4 nights in Aug 2025

8/10 Good

Lei

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Resort. Happy to stay here.
Stayed 4 nights in Oct 2025