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CheapTickets Verified Reviews
Very good!
4.2 of 5 guest rating
Room type Options Nightly price Book
Honeymoon Suite, Flex Cancellation options
484 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Other room types
Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options
969 square feet
1 King Bed and 2 Double Beds
Room sleeps 4 guests
(up to 4 children)
Select dates to see price
Junior Suite Golf Course view, Flex cancellation options
411 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Deluxe Room, Ocean View, Kids & Teens Free + Flex cancellation options
Room with view
484 square feet
2 Double Beds 1 King Bed
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Swim Up Suite
484 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Two Bedroom, Presidential Suite Golf Course
969 square feet
1 King Bed and 2 Double Beds
Room sleeps 8 guests
(up to 7 children)
Select dates to see price
Two Bedrooms Presidential Suite Kids & Teens Free.
969 square feet
1 King Bed and 2 Double Beds
Room sleeps 8 guests
(up to 7 children)
Select dates to see price
Deluxe Room, Garden View, Kids & Teens Free + Flex cancellation options
484 square feet
2 Double Beds 1 King Bed
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Governador Suite, Flex Cancellation options
Room with view
969 square feet
1 King Bed and 1 Double Sofa Bed
Room sleeps 2 guests
Select dates to see price

Get an overview of this hotel
Upscale property on the beach, with 6 outdoor swimming pools

Popular property highlights

Breakfast included
Free valet parking
Free WiFi
Business center
Grocery/convenience store

Located in Cancun, Moon Palace Cancún - All Inclusive is by the ocean, within a 15-minute drive of Costa Occidental de Isla Mujeres National Park and Xoximilco. This 4.5-star property is 12.2 mi (19.6 km) from Delfines Beach and 8 mi (12.8 km) from Ventura Park Cancun.

Make yourself at home in one of the 2036 air-conditioned rooms featuring indoor private spa tubs and Smart televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 6 outdoor swimming pools. This property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Asian cuisine at Momo, one of the property's 16 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafés. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the beach bar or one of 10 bars/lounges, or 5 poolside bars. A complimentary buffet breakfast is served daily from 6:30 AM to 11:30 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

Languages Spoken

  • English

Show all languages

Moon Palace Cancún - All Inclusive

Carretera Federal 307, Cancun, QROO 77500

Hotel Amenities

All-Inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Windsurfing
  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Windsurfing not included
  • Pilates classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • Tennis lessons included
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Hotel Amenities

Moon Palace Cancún - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 6 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the property's 16 restaurants and guests can grab coffee at one of the 2 coffee shops/cafés. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 swim-up bars and 10 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Complimentary self parking and valet parking are available on site. A total renovation of this property was completed in January 2020.

Moon Palace Cancún - All Inclusive has designated areas for smoking.

  • Waterslide
  • Children's games
  • Children's toys
  • Number of outdoor pools - 6
  • Elevator
  • Fitness facilities
  • Lockers available
  • Free beach club on site
  • 24-hour front desk
  • Business center
  • Turkish bath/Hammam
  • Porter/bellhop
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Games
  • Computer station
  • Infant/toddler toys
  • Table tennis
  • Foosball
  • Free reception
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Snack bar/deli
  • Shopping on site
  • Designated smoking areas
  • Pool umbrellas
  • Outdoor tennis courts - 2
  • Airport transportation
  • Total number of rooms - 2036
  • Number of floors - 3
  • Number of buildings/towers - 16
  • Airport transportation (surcharge)
  • Golf course on site
  • Lifeguard on site
  • Tennis on site
  • Pro shop
  • Clubhouse
  • Beach bar
  • Private picnics
  • Designer stores on site
  • Karaoke
  • Number of bars/lounges - 10
  • Number of poolside bars - 5
  • Full-service spa
  • Number of swim-up bars - 4
  • Marina on site
  • Beach umbrellas
  • Free breakfast
  • Spa treatment room(s)
  • Billiards or pool table
  • Grocery/convenience store
  • Concerts/live shows
  • Meeting rooms
  • Tours/ticket assistance
  • Evening entertainment
  • Beach sun loungers
  • Steam room
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Babysitting or childcare (surcharge)
  • Number of coffee shops/cafes - 2
  • Children's club (free)
  • Nightclub
  • Supervised childcare/activities (free)
  • Children's pool
  • Proposal/romance packages available
  • Number of restaurants - 16
  • Banquet hall
  • Beach towels
  • Television in common areas
  • Arcade/game room
  • Wedding services
  • Golf cart
  • Garden
  • Outdoor entertainment area
  • Multilingual staff
  • Outdoor furniture

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 6
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • French
  • German
  • Spanish
  • Portuguese
  • Russian

Parking

Free self parking , Free valet parking

Room Amenities

Moon Palace Cancún - All Inclusive offers 2036 air-conditioned accommodations with indoor private spa tubs and minibars. Rooms open to balconies. 47-inch Smart televisions come with satellite channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Air conditioning
  • Television
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Free local calls
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Balcony
  • Room service (24 hours)
  • Desk
  • Pay movies
  • Turndown service
  • Free bottled water
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Slippers
  • Shower only
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Free WiFi
  • Private spa tub
  • Free long-distance calls
  • Rollaway/extra beds (free)
  • Towels provided
  • Bedsheets provided
  • Smart TV
  • Champagne service
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Wardrobe or closet
  • Toothbrush and toothpaste available on request
  • Private spa tub (indoor)

Where to Eat

A complimentary buffet breakfast is served each morning between 6:30 AM and 11:30 AM. A complimentary manager's reception is offered each day.

Momo - This theme restaurant specializes in Asian cuisine. Reservations are required.

Agra - This theme restaurant specializes in Indian cuisine. Reservations are required. Open daily.

Gondola - This theme restaurant specializes in Italian cuisine. Open daily.

Bugambilias - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Open daily.

Sky Bar - Onsite cocktail bar. Open daily.

24-hour room service is available.

Nearby Things to Do

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Motor boating nearby
  • Beach volleyball on site
  • Windsurfing on site
  • Health or beauty spa nearby
  • Yoga classes/instruction on site
  • Beach yoga on site
  • Jet skiing nearby
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Water sports equipment
  • Scuba diving nearby
  • Golf driving range on site
  • Water skiing nearby
  • Miniature golf on site
  • Golf lessons on site
  • Golfing on site
  • Parasailing nearby
  • Horse riding/rental on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site

Spa Services

Awe- Spa has 39 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 39
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!

Pet Policy

  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Service animals are allowed

Service animals are exempt from fees/restrictions

Guest accommodation is sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are available

Staff temperature checks are conducted regularly

Masks are compulsory at the property

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Contactless food service / room service is available

Commonly-touched surfaces are cleaned with disinfectant

Reservation is not required for facilities onsite

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Security system

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Debit cards not accepted

Food service has been amended for enhanced safety

Property follows sanitization practices of Safe Travels (WTTC - Global)

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is available

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Number of children who can stay free - 2

Gap period enforced between guest stays - 24 hours

Hotel Names

  • Moon Palace Golf Resort All Inclusive
  • Moon Palace Golf Resort All Inclusive Cancun
  • Moon Palace Resort All Inclusive
  • Moon Palace Golf Cancun
  • Moon Palace Cancún All Inclusive All-inclusive property Cancun
  • Moon Palace Cancún All Inclusive Cancun
  • Moon Cancun Inclusive Cancun
  • Moon Palace Cancún - All Inclusive Cancun
  • Moon Palace Cancún - All Inclusive All-inclusive property
  • Moon Palace Cancún - All Inclusive All-inclusive property Cancun

We should mention

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Enhanced food service safety measures are in place.

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