Moon Palace Cancún - All Inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

• All buffet and à la carte meals, snacks, and beverages included
• 24-hour room service
• In-room minibar (all beverages included)
• In-room liquor dispensers
• Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

• Kayaking
• Sailing
• Snorkeling

• Fitness facilities
• Miniature golf
• Soccer
• Tennis
• Tennis lessons
• Volleyball

• Aerobics
• Bartending
• Dancing
• Pilates
• Water fitness
• Yoga

Kids' club

• Supervised activities for children between 4 and 12 years old

Entertainment

• Onsite live performances
• Theme parties

Not included

• Golf green fees
• Use of golf equipment
• Motorized water sports
• Sailboats
• Scuba-diving certification
• Scuba-diving excursions
• Scuba-diving lessons
• Windsurfing
• Surcharge for premium food items
• Childcare
• Spa/beauty facilities and services
• Activities and services offered by independent operators
• Offsite tours
• Transportation to offsite activities

• Kayaking included
• Sailing included
• Taxes included
• 24-hour room service
• Buffet-style meals included
• A la carte dining included
• Fitness facilities included
• Tennis included
• Water fitness classes/lessons included
• Volleyball included
• Soccer (football) included
• Childcare not included
• Scuba diving excursions not included
• Scuba diving certification not included
• Motorized water sports not included
• All available beverages included
• Golf green fees not included
• Use of golf equipment not included
• Spa/beauty facilities and services not included
• Activities/services from independent operators not included
• Miniature golf included
• Transportation to offsite activities not included
• Offsite tours not included
• Scuba diving lessons not included
• Yoga classes/lessons included
• Windsurfing not included
• Pilates classes/lessons included
• Sailboats not included
• Aerobics classes/lessons included
• Dancing classes/lessons included
• Bartending classes/lessons included
• Gratuities included
• Additional gratuities accepted
• All meals included
• Surcharge for premium food items
• Minibar (all beverages included)
• Tennis lessons included
• In-room liquor dispensers
• Meals and drinks at companion properties included
• All non-motorized water sports included
• Onsite live performances included
• All land sports and fitness activities and facilities are included
• Theme parties included
• Snorkeling included

Moon Palace Cancún - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 6 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the property's 16 restaurants and guests can grab coffee at one of the 2 coffee shops/cafés. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 swim-up bars and 10 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Complimentary self parking and valet parking are available on site. A total renovation of this property was completed in January 2020.

Moon Palace Cancún - All Inclusive has designated areas for smoking.

• Waterslide
• Children's games
• Children's toys
• Number of outdoor pools - 6
• Elevator
• Fitness facilities
• Lockers available
• Free beach club on site
• 24-hour front desk
• Business center
• Turkish bath/Hammam
• Porter/bellhop
• Free self parking
• Dry cleaning/laundry service
• Free valet parking
• Games
• Computer station
• Infant/toddler toys
• Table tennis
• Foosball
• Free reception
• Terrace
• Luggage storage
• Hair salon
• ATM/banking
• Concierge services
• Gift shops or newsstand
• Conference center
• Snack bar/deli
• Shopping on site
• Designated smoking areas
• Pool umbrellas
• Outdoor tennis courts - 2
• Airport transportation
• Total number of rooms - 2036
• Number of floors - 3
• Number of buildings/towers - 16
• Airport transportation (surcharge)
• Golf course on site
• Lifeguard on site
• Tennis on site
• Pro shop
• Clubhouse
• Beach bar
• Private picnics
• Designer stores on site
• Karaoke
• Number of bars/lounges - 10
• Number of poolside bars - 5
• Full-service spa
• Number of swim-up bars - 4
• Marina on site
• Beach umbrellas
• Free breakfast
• Spa treatment room(s)
• Billiards or pool table
• Grocery/convenience store
• Concerts/live shows
• Meeting rooms
• Tours/ticket assistance
• Evening entertainment
• Beach sun loungers
• Steam room
• Free WiFi
• Pool sun loungers
• Sauna
• Babysitting or childcare (surcharge)
• Number of coffee shops/cafes - 2
• Children's club (free)
• Nightclub
• Supervised childcare/activities (free)
• Children's pool
• Proposal/romance packages available
• Number of restaurants - 16
• Banquet hall
• Beach towels
• Television in common areas
• Arcade/game room
• Wedding services
• Golf cart
• Garden
• Outdoor entertainment area
• Multilingual staff
• Outdoor furniture

• Family property
• Number of outdoor pools - 6
• Children's pool
• Waterslide
• Supervised childcare/activities (free)
• Free WiFi
• Outdoor tennis courts - 2
• Children's club (free)
• Grocery/convenience store
• Snack bar/deli
• Babysitting or childcare (surcharge)
• In-room childcare (surcharge)
• Arcade/game room
• Playground on site
• Miniature golf on site

Moon Palace Cancún - All Inclusive offers 2036 air-conditioned accommodations with indoor private spa tubs and minibars. Rooms open to balconies. 47-inch Smart televisions come with satellite channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

• Air conditioning
• Television
• Minibar
• Coffee/tea maker
• Daily housekeeping
• Phone
• Free local calls
• Bathrobes
• Free toiletries
• Hair dryer
• Iron/ironing board
• Balcony
• Room service (24 hours)
• Desk
• Pay movies
• Turndown service
• Free bottled water
• Blackout drapes/curtains
• In-room childcare (surcharge)
• Slippers
• Shower only
• In-room safe (laptop compatible)
• Satellite TV service
• Free WiFi
• Private spa tub
• Free long-distance calls
• Rollaway/extra beds (free)
• Towels provided
• Bedsheets provided
• Smart TV
• Champagne service
• Laptop-friendly workspace
• Restaurant dining guide
• Wardrobe or closet
• Toothbrush and toothpaste available on request
• Private spa tub (indoor)

A complimentary buffet breakfast is served each morning between 6:30 AM and 11:30 AM. A complimentary manager's reception is offered each day.

Momo - This theme restaurant specializes in Asian cuisine. Reservations are required.

Agra - This theme restaurant specializes in Indian cuisine. Reservations are required. Open daily.

Gondola - This theme restaurant specializes in Italian cuisine. Open daily.

Bugambilias - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Open daily.

Sky Bar - Onsite cocktail bar. Open daily.

24-hour room service is available.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

• Snorkeling on site
• Free bicycles on site
• Motor boating nearby
• Beach volleyball on site
• Windsurfing on site
• Health or beauty spa nearby
• Yoga classes/instruction on site
• Beach yoga on site
• Jet skiing nearby
• Boat tours nearby
• Fitness classes on site
• Basketball on site
• Water sports equipment
• Scuba diving nearby
• Golf driving range on site
• Water skiing nearby
• Miniature golf on site
• Golf lessons on site
• Golfing on site
• Parasailing nearby
• Horse riding/rental on site
• Kayaking on site
• Pilates classes on site
• Playground on site

Awe- Spa has 39 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

• Number of treatment rooms 39
• Couples treatment rooms
• Manicures and pedicures
• Body treatments
• Body wraps
• Facial treatments
• Body scrubs
• Aromatherapy treatments
• Hydrotherapy treatments
• Hot stone massage
• Deep tissue massage
• Swedish massage
• Sauna in spa
• Spa tub in spa
• Steam room in spa
• Minimum age to access spa is 18
• Reflexology
• Sports massage
• Detoxification wrap
• Massages

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

• Wheelchair-accessible on-site restaurant
• Handrails in stairways
• Wheelchairs available on site
• Well-lit path to entrance
• Stair-free path to entrance
• Wheelchair accessible (may have limitations)
• Roll-in shower
• Wheelchair-accessible public washroom
• Wheelchair accessible parking
• In-room accessibility
• Wheelchair-accessible path to elevator
• Wheelchair-accessible registration desk
• Wheelchair-accessible spa
• Wheelchair-accessible pool
• Wheelchair-accessible meeting spaces/business center