Moon Palace Cancun - All Inclusive

4.5 star property

Choose dates to view prices

Photo gallery for Moon Palace Cancun - All Inclusive

Relax by the central pool or one of the smaller pools surrounded by lush greenery and palm trees.
Property video
Enjoy a sophisticated dining experience in our elegant space, surrounded by abstract art and comfortable seating.
Relax by the resort's central pool surrounded by sun loungers and umbrellas, with the ocean views in the background.
Superior Governor Ocean Front Suite - King Size Bed | 2 bedrooms, premium bedding, down comforters, memory foam beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive

Explore the area

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Xoximilco
    ‪10 min walk‬
  • Moon Palace Golf Club
    ‪16 min walk‬
  • Riviera Cancun Golf Resort
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪9 min drive‬

Room options

Superior Honeymoon Suite - King Size Bed

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Superior Deluxe Garden View

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Superior Governor Ocean Front Suite - King Size Bed

  • 1196 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

  • 969 sq ft
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

7.6 out of 10
Good
(78 reviews)
  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 969 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Junior Suite Golf Course - Kids & Teens Free

9.6 out of 10
Exceptional
(7 reviews)
  • 411 sq ft
  • Golf view
  • Sleeps 2
  • 1 King Bed

Swim Up Suite Garden View - Kids & Teens Free

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana

  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

7.6 out of 10
Good
(176 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Family Suite Garden View - Kids & Teens Free

8.2 out of 10
Very good
(13 reviews)
  • 969 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 969 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Room Standard with Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Suite Superior with Golf Course View

  • Golf view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Family Suite -6 guests- with Garden View

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Room Premium with Partial Sea View

  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Suite Master with Side Sea View

  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Suite Presidential with Sea View

  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Room Luxury

  • Sleeps 4
  • 2 Double Beds

Room Standard with Garden View

  • Sleeps 4
  • 2 Double Beds

Suite Junior with Garden View

  • Sleeps 2
  • 1 King Bed

Quadruple Room Superior with Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About the neighborhood

Cancun

Located in Cancun, Moon Palace Cancun - All Inclusive is by the ocean, a 4-minute drive from Moon Palace Golf Club and 14 minutes from Riviera Cancun Golf Resort. .This all-inclusive property is 9.9 mi (15.9 km) from Delfines Beach and 11 mi (17.8 km) from El Rey Ruins.

What's nearby

  • Xoximilco - 10 min walk - 0.5 miles
  • Moon Palace Golf Club - 16 min walk - 0.9 miles
  • Ventura Park Cancun - 10 min drive - 7.2 miles
  • Riviera Cancun Golf Resort - 10 min drive - 4.6 miles
  • Delfines Beach - 19 min drive - 12.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

  • ‪Lobby Bar - ‬8 min drive
  • ‪Grand Lobby Bar - ‬6 min drive
  • ‪Grand Central Buffet - ‬8 min drive
  • ‪Momo teppanyaki Resturant - ‬8 min drive
  • ‪The Grill - ‬9 min drive

About this property

Moon Palace Cancun - All Inclusive

Luxury property on the beach, with 7 outdoor pools
Moon Palace Cancun - All Inclusive offers 1334 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 55-inch Smart televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Treat yourself to a stay in one of the 1334 guestrooms, featuring indoor private hot tubs and Smart televisions. Your memory foam bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 7 outdoor swimming pools. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Asian cuisine at Momo Teppanyaki, one of the property's 16 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the poolside bar or one of 11 bars/lounges, or 9 swim-up bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Momo Teppanyaki - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.
Agra - This theme restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.
Trattoria - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Los Caporales - This theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.
Riviera Maya - This theme restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible shuttle
  • Elevator (78 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (24 inches high)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Renovated entire property - January 2020
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Moon Palace Cancun - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1476 out of 2796 reviews
Rating 8 - Good. 561 out of 2796 reviews
Rating 6 - Okay. 330 out of 2796 reviews
Rating 4 - Poor. 209 out of 2796 reviews
Rating 2 - Terrible. 220 out of 2796 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

DAWN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property for Spring Break. Dining options and food was the best I’ve ever had for an all exclusive.
Stayed 6 nights in Mar 2025

4/10 Poor

Jenna

Traveled with family
Disliked: Staff & service
Constantly being sold the timeshare experience, and we both got food poisoning. The property is big and beautiful but the staff just doesn’t seem super helpful. Our room wasn’t ready until 5 pm and I tried using the app to know when it was ready, but I never received a message and the chat was super unhelpful. We had to go to the front desk to check to see if our room was ready which from the pool is quite a trek. Overall we’ve decided we won’t be back. Too sales motivated.
Stayed 3 nights in Apr 2025

10/10 Excellent

Sarah Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took our family of 4 (kids 10 and 12 years old) for a week vacation. This property was nothing short of amazing! The staff was wonderful and always gave great service. The access to the beach was easy and close to the property, and the beach itself was wonderful. The beach staff did a terrific job of trying to keep the seaweed at bay the best they could. The pool area is huge and they have activities throughout the day which created a lot of fun. Our VIP concierge, Juan, was wonderful as well. He ensured that our trip was great, and we had everything we needed. The room was comfortable, and they all come with a hammock on the back patio. The food was all good, however you have to make reservations early for the restaurants. We stayed at the Sunrise location, but we had full access to the sister property Nizuc next door which was pretty cool. We took a day and ventured to Playa del Carmen and Cozumel, and we had access to the Palace in Playa del Carmen as well. I highly recommend this property for all ages! A couple of days on the beach, they had a volleyball tournament for high school aged students. They offer so much to do for anyone looking to do a bit more than just sit on the beach. We will definitely be visiting again!
Stayed 5 nights in Mar 2025

8/10 Good

Arlinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bartender Jose inside the lobby bar was the best part of the experience ! He made drinks to perfection and was very friendly and helpful. Give him a raise and promotion !
Stayed 4 nights in Apr 2025

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Mar 2025

2/10 Terrible

Jennifer

Traveled with group, Traveled with family
Disliked: Staff & service
The pool was like a gross, grease trap from all the tanning products and security was way too aggressive
Stayed 5 nights in Mar 2025

10/10 Excellent

Sarika

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort and its staff went above and beyond to ensure that my kids and I had an amazing first vacation together. It was so safe! The staff were extremely professional but also human. They were truthful, respectful but lively and fun. The food was AMAZING! The pools were so entertaining but peaceful at the same time. All facilities were so clean and for someone like me who pays close attention to cleanliness this resort/room/grounds were emasculate. So happy to choose Moon Palace for our stay.
Stayed 6 nights in Mar 2025

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good but not exceptional
Stayed 5 nights in Mar 2025

10/10 Excellent

Kenis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!! Great service.
Stayed 3 nights in Mar 2025

10/10 Excellent

Lorna

Stayed 6 nights in Mar 2025

6/10 Okay

Rae Hosok

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked food option and pools were big. Most staff were trained well to treat customers. Very kind. What most upset me was 90 minutes promotion speech in order to get Grand 1day pass. Beware when you check in. After you check in, there are staff waiting behind checking in area. They are kind, but they don’t really explain what you have to suffer in order to get 1 day pass for Grand Moon Palace. I wanted to try new facility for my son which Grand have water park. Instead of 90minutes, it actually took us 3hours. Definitely ruined our half of the day. Don’t get me wrong. Staff are very nice. It’s just feel like Moon Palace corporation is pushing just too much for the customers. If you are willing to spend half day and get pass for the Grand, it will be great to use Water park. I did not try restaurants at Grand cause sunrise have variety of good restaurants as well. Besides that, our family really enjoyed at Moon Palace Sunrise.
Stayed 5 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family vacation

Lots of activities and things to do for our kids (ages 4, 6, 8). Everyone has a really good time. We really enjoyed the food, I have a food allergy and all of the all inclusives ice been to they were the best at dealing with it. We would definitely go back to a palace resort.
Stayed 10 nights in Mar 2025

6/10 Okay

JIADI

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Monica helped my family and my friend's family in the Lobby after check in, She is nice person, but I did not received my $80 USD credit that she promised us (I went for the interview at The GRAND). Not happy with it, feel like being deceived, because seems no one is help me in the lobby.
Stayed 4 nights in Mar 2025

4/10 Poor

Yumaira

Traveled with family
Disliked: Staff & service, amenities
We booked Moon Palace resort for 5 nights. Their website makes you believe that there are 3 hotels which you can visit and enjoy all the amenities freely. That’s not the case. Well, there are 3 hotels: Sunrise (where we stayed), Nizuk and the Grand. With sunrise stay, you may be able to visit and enjoy the restaurants/pool at Nizuk. For the Grand, you either have to be a member or get a day pass. We just really wanted to go to the water park, so we decided to sit down and talk to them. Now, getting that day pass. These people harass you to join them in a presentation of 90minutes plus. They take you to The Grand and this is where they try to sell you their packages to become members. We refused their membership and were given the day pass to the Grand. Our experience was not good. We were receiving phone calls from them at 8:00 am EVERYDAY and through the day. I wouldn’t answer the phone anymore. They were telling us to meet them downstairs so we can go to the presentation. We told them that we were not interested and they kept insisting. We just wanted to be left alone so we can do our own thing. I had the map, the app on my phone. We had our own plans and didn’t need anyone else to plan for us. Let me tell you about their pool restrictions. They have selected areas (nicer areas) for the members only. Those areas were basically empty, not even occupied. If you stepped a foot in there, you were told that you couldn’t be in there. Ocean front and pool not well maintained.
Stayed 5 nights in Apr 2025

10/10 Excellent

steven

Liked: Cleanliness
Stayed 8 nights in Mar 2025

10/10 Excellent

Rajvir Singh

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2025

8/10 Good

Majid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Carlos, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, good food, staff was amazing, you cant complain about this place
Stayed 1 night in Apr 2025

4/10 Poor

charity, Colbert

Traveled with partner
Liked: Cleanliness, staff & service
It was not up to palace standards
Stayed 3 nights in Mar 2025

8/10 Good

Kenje, Naperville

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a clean room with a nice view. Staff was very friendly. Food was good (never bad, never amazing). Pool is huge with a lot of space. Usually lines for food, drinks so be prepared to wait. Very safe, had all amenities you could want. It just might have been too big for us. Overall positive, can’t complain.
Stayed 7 nights in Mar 2025

6/10 Okay

JASON Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities
Beach was but as the pictures show We were only able to book to restaurants that took reservations during our seven day stay Rooms are very small, and had 2 double beds as well as a hut tub. Would have preferred a couch with a hide a bed
Stayed 6 nights in Mar 2025

6/10 Okay

Melissa Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
positives- lots to do for any age, staff very friendly, pool is amazing. We did not see any advantage to the vip- my room the sam as others- small- hard to get reservations for dinner and spa (was a busy week), its hard to walk places for older people (had grandparents with us) would not recommend for them. would not recommend going to a meeting- did spend a day at the grand- beautiful but our friends stayed there and there kids spent more time at sunrise pool. wish there were restaurants that you could eat outside- had been to moon place 20 years ago and had lots of outside eating places- italian restaurant and momos the best- beach not great- may be time of year- not many swimming in ocean during our visit-
Stayed 4 nights in Apr 2025

10/10 Excellent

Pablo Ramon Chibas, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 5 nights in Mar 2025

2/10 Terrible

Irina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience
Stayed 10 nights in Mar 2025

4/10 Poor

Jose fernando Marquez

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2025