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Marival Emotions All-Inclusive Resort by Mercure

4.0 star property

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Photo gallery for Marival Emotions All-Inclusive Resort by Mercure

4 outdoor pools, sun loungers
Lobby
On the beach, beach towels, beach massages, surfing
Interior
6 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included
$356
$294 nightly
$356 total
Total with taxes and fees
Apr 15 - Apr 16

Explore the area

View in a map
Blvd. Paseo Cocoteros, S/N, Nuevo Nayarit, Nayarit, 63732
  • Place, Nuevo Vallarta Beach
    ‪2 min walk‬
  • Place, Nuevo Vallarta Rivera Farmer's Market
    ‪4 min drive‬
  • Place, Paradise Plaza Shopping Center
    ‪5 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Balcony (Ocean front. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 2 Bedrooms, Balcony (Ocean front. Balcony or Terrace)

  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony or Terrace)

  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Balcony (1 Bedroom. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Balcony (1 Bedroom. Balcony or Terrace)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Balcony (1 Bedroom. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 2 Double Beds, Balcony (1 Bedroom. Balcony or Terrace)

  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Club Room, 1 King Bed, Balcony

8.4 out of 10
Very good
(12 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony

Club Room, 2 Double Beds, Balcony | Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Club Room, 2 Double Beds, Balcony

7.6 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Balcony

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Grand Room, 1 King Bed, Balcony

8.2 out of 10
Very good
(20 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Double Beds, Balcony

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Grand Room, 2 Double Beds, Balcony

7.8 out of 10
Good
(47 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, 2 Bathrooms (Ocean Front)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 2 Bedrooms, 2 Bathrooms (Ocean Front)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Balcony

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 2 Bedrooms, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 3 Bedrooms, Balcony (Ocean Front)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Suite, 3 Bedrooms, Balcony (Ocean Front)

  • Ocean view
  • Sleeps 8
  • 3 Queen Beds

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About the neighborhood

Nuevo Nayarit

When you stay at Marival Emotions All-Inclusive Resort by Mercure in Nuevo Nayarit, you'll be on the beach, within a 10-minute walk of Bay of Banderas and Nuevo Vallarta Beach. .This all-inclusive property is 9.3 mi (15 km) from Cruise Ship Terminal and 12.2 mi (19.7 km) from Malecon.

What's nearby

  • Nuevo Vallarta Beach - 2 min walk - 0.1 miles
  • Nuevo Vallarta Rivera Farmer's Market - 4 min drive - 1.2 miles
  • Paradise Plaza Shopping Center - 5 min drive - 1.5 miles
  • Nayar Vidanta Golf - 8 min drive - 1.9 miles
  • The Nayar Course - 10 min drive - 2.7 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 21 min drive

Restaurants

  • ‪Somaru - ‬7 min walk
  • ‪Casa Bella - ‬1 min walk
  • ‪La Pérgola - ‬4 min walk
  • ‪Bounissimo - ‬13 min walk
  • ‪Restaurante Azul - ‬13 min walk

About this property

Marival Emotions All-Inclusive Resort by Mercure

Marival Emotions All-Inclusive Resort by Mercure offers 495 air-conditioned accommodations with free minibar items and safes. 32-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is open daily.
Make yourself at home in one of the 495 air-conditioned rooms featuring free minibar items and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and ceiling fans.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a nightclub, and a waterslide. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite at Casa Bella, one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to noon.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this property consist of a conference center and 2 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
Casa Bella - This buffet restaurant serves breakfast, lunch, and dinner.
La Pergola - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Amalfi - This theme restaurant specializes in Italian cuisine. Reservations are required. Open select days.
Las Palomas - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
La Bamba - This steakhouse specializes in American cuisine and serves brunch only. Open select days.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All à la carte meals, snacks, and select beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball
Kids club
Transportation to golf course

Lessons/classes/games

Pilates
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 3 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Amalfi
  • Casa Bella
  • La Bamba
  • La Pergola
  • Las Palomas

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach club
  • Bicycle rentals
  • Books
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Playground
  • Surfing/bodyboarding
  • Table tennis
  • Tennis
  • Tennis lessons
  • Volleyball
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Note from host: Non Smoking in Room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Marival
Marival All Inclusive
Marival Nuevo Vallarta
Marival Nuevo Vallarta All Inclusive
Marival Resort
Marival Resort Nuevo Vallarta
Marival Resort Nuevo Vallarta All Inclusive
Marival Resort Vallarta Inclusive
Marival Vallarta Inclusive
Nuevo Vallarta Marival
Marival Resort All Inclusive
Marival Hotel Nuevo Vallarta
Marival Resort And Suites
Marival Emotion Resort All Inclusive Nuevo Vallarta
Marival Emotion Resort All Inclusive
Marival Emotion All Inclusive Nuevo Vallarta
Marival Emotion All Inclusive
Marival Emotions All Inclusive Nuevo Vallarta
Marival Emotions Resort All Inclusive Nuevo Vallarta
Hotel Marival Emotion Resort & Suites All Inclusive
Marival Emotion Resort & Suites All Inclusive Nuevo Vallarta
Marival Resort Suites Nuevo Vallarta All Inclusive
Marival Emotions Resort All Inclusive
Marival Emotions All Inclusive
Hotel Marival Emotions Resort & Suites All Inclusive
Marival Emotions Resort & Suites All Inclusive Nuevo Vallarta
Marival Emotion Resort Suites All Inclusive
Marival Resort Suites Nuevo Vallarta All Inclusive
Marival Emotions All Inclusive
Marival Emotions Resort Suites All Inclusive
Marival Emotions Resort All Inclusive Future Mercure

Marival Emotions All-Inclusive Resort by Mercure Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 562 out of 1216 reviews
Rating 8 - Good. 328 out of 1216 reviews
Rating 6 - Okay. 172 out of 1216 reviews
Rating 4 - Poor. 86 out of 1216 reviews
Rating 2 - Terrible. 68 out of 1216 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Madhukar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

10/10 Excellent

Helene Laura

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay would definitely come again
Stayed 11 nights in Dec 2025

10/10 Excellent

Raymond, Prince George

Stayed 7 nights in Dec 2025

4/10 Poor

Melissa

Stayed 4 nights in Dec 2025

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were super clean. A/c never stopped. Room service and conceirge were fantastic. Hotel staff were on point for everything, also food and drinks were amazing. I can't wait to go back.
Stayed 7 nights in Dec 2025

6/10 Okay

Stephanie, Duncan

Traveled with family
Liked: Cleanliness
Adult pool nice but no swim up bar or service. You had to walk a ways to get a drink and tge other pools were slimy and gross
Stayed 7 nights in Dec 2025

6/10 Okay

Tanya, Deforest

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Original room was deep in corner of bottom of building facing the staircase. Bedding was dirty as soon as we went in. We immediately requested assistance and were moved to a different room. Very minimal dining options, especially for picky eaters. Not much for snacks or ice cream. Alexandria at the main pool bar is OUTSTANDING! She alone was a positive experience. Pool was great sized and temp. Cleaned if something happened and other pools to use in meantime. Ocean was clean and amazing. Many "preferred" area chairs/beds not used because they charge for them. May as well allow use to others if not being utilized. Shows were great and start at 8:30pm. For the cost, food, dessert, activities and staff should have been much better. Several room issues, but spent most of our time in the ocean or at the pool. Weather was amazing.
Stayed 7 nights in Dec 2025

10/10 Excellent

Ananda Kumar, Saratoga

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for 6 nights with family. Excellent location, great good, awesome staff. Great evening events also. Highly recommend.
Stayed 6 nights in Dec 2025

8/10 Good

Raju

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms well kept. Great amenities. Pool and beach were both great. Food options for vegetarians were limited and repetitive. Restaurant booking options were very difficult and not well communicated.
Stayed 3 nights in Dec 2025

6/10 Okay

Rafi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
This is our family’s honest review of Marival Emotions, intended to share details that may not be clear in other reviews. As former Riu guests, we found the food and rooms to be average, despite the resort advertising itself as a 5-star luxury property. Compared to similar resorts, the experience did not meet that standard. Check-In: What was presented as a quick check-in turned into a disguised sales pitch for a 90-minute presentation, despite assurances it was not timeshare-related. The process felt misleading and pushy. They were so focused on signing us up that they failed to mention the kids’ snack bar, which we only learned about at checkout. Food & Dining: Limited buffet: no avocados, guacamole, or nut options. Pizza quality was good but inconsistent due to understaffing. No poolside or beachside food or drink service, which was especially inconvenient while traveling with a 2-year-old. Pools & Beach: The heated kids’ pool is nice, and the beach is excellent for families, calm, sandy, and shallow. Rooms: Our Club Room was clean but basic. The minibar was minimal, housekeeping did not consistently restock coffee, and water pressure was inconsistent. The mattress and bedding were uncomfortable, though the pillows were good. Comparison: We visited Friendly Fun Vallarta during the same dates for much less money and found the food, poolside BBQ, and beach service far superior. Overall: In our view, this is a 3-star hotel at best with impressive grounds.
Stayed 5 nights in Dec 2025

2/10 Terrible

Mayela

Disliked: Cleanliness, property conditions & facilities
Propiedad es vieja y sin mantenimiento o a go
Stayed 3 nights in Dec 2025

6/10 Okay

Vijay, Kansas City

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Don't sell me timeshares at the time of check-in, not at the hotel. We mostly were able to eat at only 2 restaurants for the duration of our 1 week stay which became very repetitive by the 3rd day. The other restaurants require reservations on the day before at one of the desks and they say all are booked?? You cannot call to reserve, not from the hotel either. I think they keep these restaurants for the "VIP" customers. Also the timeshare is one of the ways you can become a VIP customer. The room was pretty small even though we booked a grand king room. Seems false advertising. This was our first time doing an inclusive resort and we probably won't be doing it again.
Stayed 6 nights in Dec 2025

8/10 Good

Nicolas

Stayed 4 nights in Dec 2025

6/10 Okay

Ashley, San Diego

Liked: Cleanliness, property conditions & facilities
Honest Review of Marival Emotions I truly believe that a vacation is what you make of it and overall we did have a great time. That said, here is my honest review. The good: The resort itself is beautiful and very family friendly. The pool and water slides were a perfect size and so much fun for the kids (aged 2 and 4). Everything for children was great and my kids absolutely loved the food options available to them. The concierge service was exceptional and truly went above and beyond, especially when our airline lost our bags. They were hands down the best part of the experience. My son loved the mini golf and my daughter like the playground. We also enjoyed the shows. We wanted to do bikes but we ran out of time! There was so much to do. The food highlights: The Silk Restaurant was absolutely amazing and honestly saved the resort for us. Some of the best Asian food I have had. The pizza and pasta were also delicious (wish this was open all day not just at 5) I did have Burria tacos at the Mexican restaurant that were good, but that was pretty much the only standout there. The bad: The Italian restaurant was completely inedible and honestly disgusting. We went 2 times just to be sure. And the use this bizarre ragu tasting sauce in every dish. The buffet was not good at all and I barely ate there. Breakfast was also a big disappointment. For lunch, the options were very limited and you can only eat so many hamburgers and hot dogs. I really wish there were more lunch option
Stayed 5 nights in Dec 2025

10/10 Excellent

Anirudh

Stayed 4 nights in Dec 2025

8/10 Good

Alejandra

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was absolutely great, they helped us move to a room with a tub since my small Children inky take baths. The entertainment team does a wonderful job, and we especially liked the kids club. The food was okay, need more variety. I did have a small issue with a bartender not wanting to provide a carton of milk for my small kids, as they still drink milk at night. However, the staff helped resolve the issue. Great place overall, especially when traveling with kids!
Stayed 5 nights in Dec 2025

6/10 Okay

Misael

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
Starting with check in, we arrived around 4pm and we were really hungry. We let the welcome staff know that we were hungry, but they still took a long time to go over the rules and amenities. He also tried to get us to go to a timeshare breakfast a couple of times during our stay. After our hour long check in the only option for dinner at that time was at the Piazzetta dei Forni, which wasn’t bad, except for all the birds that stole my son’s pizza. The rooms were fine, except that the bathroom and shower have glass doors with just a little bit of privacy glass in the middle. My three boys shared a room with their older sister and privacy was difficult to get. They had to use a towel in between for more privacy. The beds were on the firm side, and the ceiling fan in one of our rooms was abnormally loud. Maid service was hit and miss with one of our rooms not getting cleaned one of the days. To eat at the premium restaurants you have to have VIP access. Besides the buffet, pizza, and poolside restaurants there are three restaurants that are included with the all inclusive, you have to make reservations for two of the three from 9am to 3pm near the front. Desk. Amalfi (Italian) and silk (Japanese ). When we tried to make reservations most of them were full and we had to settle for later times, or different days. There are no reservations needed for La Pergola(Mexican) but its first come first served. All three dining options were mediocre. Beach and pool were 👍. Shows lame.
Stayed 5 nights in Dec 2025

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff, the hospitality. We really enjoyed our time. All the employees are so friendly. Beach club was great
Stayed 7 nights in Dec 2025

8/10 Good

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Room great, service spectacular, breakfast & lunch buffet good..dinner buffet and even speciality restaurants..fair at best....GREAT for families with kids!!!!.if you don't have kids, choose a different resort or stay on other side
Stayed 6 nights in Nov 2025

10/10 Excellent

Alberto

Stayed 2 nights in Dec 2025

10/10 Excellent

Cameron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an ocean view room and enjoyed the sunsets. Second time visiting this resort and it was great. Family friendly with many amenities.
Stayed 7 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience! Excellent staff. The food was always great. Will come back for sure
Stayed 7 nights in Dec 2025

10/10 Excellent

Margo

Liked: Cleanliness, amenities, property conditions & facilities
Marival Emotions exceeded expectations in every regard!! The resort is immaculate, the staff are very friendly, and the food at the many restaurants and buffet is excellent!
Stayed 7 nights in Dec 2025

8/10 Good

Phoebe Anne

Liked: Cleanliness, amenities
Rooms dated
Stayed 4 nights in Dec 2025

4/10 Poor

Maritza

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were really looking forward to our stay because the room and the view were genuinely nice — that part we enjoyed. Unfortunately, the service didn’t match the price or expectations. Our room keys did work, and we had to go to the front desk twice before someone finally came to help on the third try. We also didn’t have enough towels for our group. One of the most disappointing moments was at the pizza bar — we sat and waited patiently, and even though the staff member made eye contact with us multiple times, we were never acknowledged or helped. We were also told we qualified for a late checkout, but our keys were deactivated right at 12 PM even though we had asked earlier if we needed to do anything else. Overall, the room was nice, but the way several staff members treated us made the stay less enjoyable. I hope this helps improve service for future guests.
Stayed 4 nights in Nov 2025