6/10 Okay
Nicole
Traveled with partner
Feb 20, 2026
Liked: Cleanliness
We recently returned from Marival Emotions Resort in Puerto Vallarta. After a long travel day, we arrived to find our rooms—booked together—were separated across the resort. My daughter has special needs, and I had emailed months in advance requesting we be placed close together. We were told it was based on availability. After about 30 minutes of advocating, we were moved to the same building and floor, which we appreciated, but our room faced a parking lot instead of the view we booked.
Check-in was also frustrating as we were approached with what felt like a timeshare/VIP sales pitch. After declining, the staff member’s attitude changed and we received little information about the resort.
The room was clean but had minor issues like a burnt-out bathroom light and uncomfortable patio chairs. The bed was average. Service in the buffet and restaurants was inconsistent—we often had to get our own coffee and cutlery. The food was okay but not memorable.
Booking à la carte restaurants required lining up at 7 AM on select days, only to find them fully booked or available very late, despite never appearing full.
Positives included clean pools, a nice beach, and great entertainment—especially the Greatest Showman show.
Overall, we wouldn’t return or recommend it as an all-inclusive.
Nicole
Stayed 8 nights in Feb 2026
