CheapTickets Verified Review
"It looked very nice and so were all of the employees, but when we left for the evening and came back to our room we were locked out, the manager couldn't even get it open, 30 min later with non stop trying to get in we finally did. The next morning (10am) the kids wanted to go swimming but the gate was still locked (it is scheduled to open at 6am) so we had to hunt down an employee to unlock it. When we were done we found out the employee also locked us back in so my daughter had to climb the gate to find someone to let us out. Once we got to the room our key card did not work again so the front desk person had to call the OFFSITE. Maintenance guy to come let us in an hour later we got in our room and had to rush to get ready for my brother's wedding."
A verified traveler from Denver stayed at Hyatt Place Dallas/North Arlington/Grand Prairie