2/10 Terrible
Steven
Traveled with family and small children
Jan 25, 2026
Liked: Cleanliness, amenities, property conditions & facilities
From the time we checked in we had problems. The last at the front desk seemed confused. She couldn’t find our reservation after multiple attempts and providing her with the reservation number. She directed us to the parking garage and assured us the room key would allow us access to the garage. The key was not activated to access the garage upon arrival and our departure. That is extremely frustrating when it is 15 degrees outside and there is 6 inches of snow on the ground. To add to our dissatisfaction with national cheerleading completion was in town for the weekend. Of course this place has giant convention centers and lots of conventions so that is perfectly understandable. However, when each group of cheerleaders/dancers are allowed to celebrate, yell and scream until 2 am in the atrium that is ridiculous! We payed $400 per night and expected a higher level of decorum and customer service. To add to that, the service at the river walk restaurant was poor. We were ignored after ordering our drinks and had to eventually complain to the manger because our table was ignored over and over again. This is a beautiful hotel with lots of amenities, but we were not impressed. We would like to be compensated for our numerous intances of inconvenience!
Steven
Stayed 1 night in Jan 2026
