CheapTickets Verified Review
"I liked that it was kid friendly, when I booked my reservation that was a requirement I requested, this was a family vacation. My daughter and 4 grandchildren was with me. I had a bad experience with the maintenance man, who was rude and very unprofessional. I understand maintenance issues at the hotel has to be addressed and repaired. What upset me was we blocked from entering our room by the maintenance man, who used profanity in front of my 4 grandchildren, he told us we wasn't supposed to be in the room and locked us out of our room. Which I reported to the front desk clerk, she reported it to the manager, I spoke with him, I feel that I should be a discount , at least 1 night free of charge for 1 night, very poor customer service and very unprofessional. Thank you Carol Cantarero "
A verified traveler stayed at SureStay Studio by Best Western Virginia Beach Oceanfront