Compare Arcade Hotels in Puerto Aventuras

"Very nice resort with good service. It’s very big and you can get a bit disoriented when you first arrive so I suggest familiarizing yourself with the property right away. We did not opt for a tour initially but could have benefited from it. Staff is very friendly and helpful other than one of the bartenders at the swim up Fantasy bar. If he did not receive regular tips every drink, he became disengaged and would ignore. The food was amazing especially at the main buffet. Drinks were very good as well. I would definitely stay here again. "

"The property was amazing. They do really pay attention to detail. The food was delicious very authentic. The buffet options were insane they had a lot. We opted out of the time share presentation."

"Excellent hotel"

"It’s was a very nice hotel. The entertainment at the hotel wasn’t enough. Barely any entertainment for the guest. Needs more fun and entertainment and especially with the staff working. Everyone is so laid back and quiet."

"I wish all restaurants were open especially on the weekends as you would think that is a big time for business throughout the year. Otherwise my stay was exceptional and appreciate and want to thank everyone I had a pleasure of interacting with. I will also say that I was taken by surprise of the actual shoreline for the beach as it's not described as being so close, a few online tweaks to descriptions to better describe actual suites would be suffice. But again otherwise we had a blast and GREAT time!!!"

"The room was spotless. Bed was a little soft for my likeness however that is personal preference. The staff were great. The pool and spa were also great. The beach area was ok. It was rocky in spots. The food was so/so. Some of the restaurants were better than others, but overall I was satisfied. The only complaint I would have is that the they try to get you to buy into the Hyatt vacation club. I don’t like being pressured into a timeshare when I’m on vacation. I would highly recommended upgrading to the preferred ocean view. The view was gorgeous and the breeze on the balcony was perfect. "