Compare Cheap Hotels in Playa del Carmen Centro Quintana Roo

"Clean room"

"Really disappointed with our stay. The hotel is not as advertised and is badly in need of a refurb. The overall maintenance is shockingly poor. Around the pool, large sections of the wooden decking are lifting, warped and in some cases completely broken. Entire planks move when you step on them, which is both dangerous and clearly not acceptable for a hotel at this price point. The same issue existed on our balcony where the flooring was also lifting. The bathrooms by the pool had no hand soap on more than one occasion, not acceptable when food is being served up there. Inside the room the shower floor had a large broken tile underfoot, and the rainfall shower had virtually no water pressure, making it barely usable. The room itself was very white and plain, tired and did not resemble the photos online in any way. Overall it felt worn, poorly maintained and quite shabby. To add insult to injury, I got locked inside the gym! I was using my key card to attempt to exit (the same way as you enter) but it did not work to release the door, leaving me unable to get out and with no staff or other guests around to help. It took time to get someone’s attention, and when I finally did, there was no apology, instead they insisted on telling me how I 'should' have unlocked it. Rather than just putting up a sign to show the correct process! Overall a very frustrating experience and wish we'd stayed elsewhere. I will also be posting this review on Google with photos. "

"Me and my daughter had a lovely stay here, the ground floor room looked out over the hotel pool which we had pretty much to ourselves every morning!! Breakfast was in a great spot overlooking the beach and the day beds and loungers in the beach were ideally situated. The staff took care of us really well, you can’t beat this hotel for location to the beach and just off 5th Avenue, no taxis required our entire stay!!"

"We couldn’t ask for better. The place is clean and in quiet neighborhood. Staff are amazing. The clean service made a cute stuffie out of towel for my little one. She was over the moon. Thank you "

"The place is the perfect location very close to everything. However, is outdated old and they have bedbugs"

"Was no electricity for several hours. Not possible to stay in room without AC."