See all properties

Barceló Maya Palace - All Inclusive

4.5 star property

Choose dates to view prices

Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, sun loungers
Free minibar, in-room safe, desk, blackout drapes
Private beach, white sand, beach towels, scuba diving
Gazebo
3 outdoor pools, sun loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included

Explore the area

View in a map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Ecopark Kantun Chi
    ‪13 min walk‬
  • Place, Cenote Azul
    ‪2 min drive‬
  • Place, Puerto Aventuras Marina
    ‪2 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout drapes

Junior Room

8.4 out of 10
Very good
(251 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium Level)

8.4 out of 10
Very good
(20 reviews)
  • Partial ocean view
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Similar properties

Aerial view
Barceló Maya Caribe - All Inclusive
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
4.3 out of 5, Excellent, 1,001 reviews
Barceló Maya Caribe - All Inclusive

About the neighborhood

Xpu-Ha

When you stay at Barceló Maya Palace - All Inclusive in Xpu-Ha, you'll be by the ocean, within a 15-minute drive of Puerto Aventuras Marina and Akumal Beach. .This all-inclusive property is 11 mi (17.7 km) from Xplor Theme Park and 11.5 mi (18.5 km) from Xcaret Eco Theme Park.

What's nearby

  • Ecopark Kantun Chi - 13 min walk - 0.7 miles
  • Cenote Cristalino - 14 min walk - 0.8 miles
  • Cenote Azul - 2 min drive - 1.1 miles
  • Puerto Aventuras Marina - 2 min drive - 2.0 miles
  • Oasis Beach - 3 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 64 min drive

Restaurants

  • ‪Mirador & La Hacienda Buffets - ‬11 min walk
  • ‪Capri - ‬5 min walk
  • ‪Strikers Sports Bar - ‬10 min walk
  • ‪Palmeras - ‬8 min walk
  • ‪Tokyo - ‬9 min walk

About this property

Barceló Maya Palace - All Inclusive

Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Make yourself at home in one of the 756 air-conditioned rooms featuring free minibar items and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor pools, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Mirador, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 4 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Xpu-Ha? This property has 2347 square feet (218 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Mirador - This buffet restaurant specializes in international cuisine.
La Hacienda - This buffet restaurant specializes in Mexican cuisine. Open daily.
Rodizio - This restaurant specializes in Brazilian cuisine. Reservations are required. Open daily.
Brasserie - This restaurant specializes in French cuisine. Reservations are required. Open daily.
Caribe - This restaurant specializes in Caribbean cuisine. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to onsite nightclubs
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in Specialty restaurants.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1388 out of 2144 reviews
Rating 8 - Good. 466 out of 2144 reviews
Rating 6 - Okay. 165 out of 2144 reviews
Rating 4 - Poor. 62 out of 2144 reviews
Rating 2 - Terrible. 63 out of 2144 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Chase

Stayed 7 nights in Nov 2025

8/10 Good

Tanna Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Maya Palace was well looked after, clean and tidy in every corner. Space was grand, felt airy and luxurious.
Stayed 6 nights in Nov 2025

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
out of all the resorts in Barcelo - the Palace was the best! overall best buffets with a ton of selection - something for everyone! room was spotless! loved the location too - I personally thought the other two resorts were too crowded at the beach and pools - even thought the Palace was busy as well - there were more quiet options - such as the adult pool! Would definitely recommend -The Premier level was a hit!
Stayed 4 nights in Nov 2025

8/10 Good

Olin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, great staff, fantastic amenities. Be prepared to walk, large property. Beach 90% sandy 10% rocky, but amazing snorkeling. Bring/get your own gear and can snorkel whenever you want.
Stayed 9 nights in Nov 2025

10/10 Excellent

Edward

Stayed 5 nights in Nov 2025

4/10 Poor

Tiju, Goshen

Stayed 4 nights in Sep 2025

10/10 Excellent

Terrie Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2025

10/10 Excellent

Dee Ann

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort! Staff is friendly, helpful, and accommodating. The facilities were clean and always well stocked. Fantastic!
Stayed 6 nights in Nov 2025

8/10 Good

TERESA, MISSOURI VALLEY

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and friendly staff
Outside of our room beautiful landscaping thru the whole resort
Loved all the water features thru out the resorts
So peaceful
Fun spot for pictures
Stayed 7 nights in Nov 2025

10/10 Excellent

Carley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was absolutely amazing !! We plan on going back and bringing our littles next time
Stayed 4 nights in Oct 2025

4/10 Poor

Robert luke

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Rooms were nice, ac was okay but paid room service sucked espesially when we were bed ridden for 5 days with sick children. Pools were so freakin cold for the first 5 days as the temp was 29 for a fww days before but even after it warmed up they were way colder than the ocean for most the day and the kids did not like it. Food was very good but the lack of support and direction from staff to find youre way around a massive resort was brutal and the shuttles only move you around the back of resorts so we found our selves walking a ridiculous amount that by the time night came for shows and night life we were exusted. The beaches were very clean and beautiful and so was the resort. We called and let them know my son threw up on his bed and we left a large tip for the person cleaning the room and then they made a complaint about the stain on his sheets and we had to talk to manament about that even after letting them know our child was suffering. Was charged about 500$ CAD for the doctors service for our child which sucked too. All the shows are so scattered and far away that it was hard to keep up with what was going on... I domt think the price is worth the amount of bs. We paid 7k for 2 adults and 1- 4 year old and a 10 month baby for 10 days. Dont think we will be back unless the was a really good deal.
Stayed 11 nights in Nov 2025

8/10 Good

Michael Anthony

Stayed 7 nights in Nov 2025

8/10 Good

Melinda

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly some didn't speak English. The property was clean and the pool area was great. You could exchange peso at the front desk to smaller denominations which was nice. One thing if you use face cloths bring your own very hard to get.
Stayed 7 nights in Nov 2025

6/10 Okay

Jessica Angela, Langley

Stayed 7 nights in Nov 2025

10/10 Excellent

Todor V

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good resort. A lot to do.
Stayed 8 nights in Nov 2025

10/10 Excellent

John Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reins weee clean all areas was well light all around the property. Easy access around all the resort. Friendly people the beach was great lots of space
Stayed 6 nights in Nov 2025

10/10 Excellent

Nadine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!!! Must have been a quiet week. Other hotel pools with minimal people. It’s our third Time back and definitely won’t be our last
Stayed 7 nights in Nov 2025

10/10 Excellent

Kristal

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Lots to do and see. Turtles in the ocean.
Stayed 7 nights in Nov 2025

2/10 Terrible

Yurivel

Stayed 3 nights in Nov 2025

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

10/10 Excellent

Anthony, Vancouver

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful week at the Barceló Maya Palace. The resort is huge and there are great amenities such as snokeling, paddleboarding, tennis, padel, and even pickleball! The à la carte restaurants at the Palace are very good. La Brasserie French is one of our favourites. The food is solid and the service we received from Francesco Arcos was excellent. Caribe, the seafood restaurant, serves up an excellent lobster. Rodizio is a fun time, especially if you get the skewers. It was fun seeing Porforio tending the bar at this restaurant. I met him at El Cielo a few years ago and he always makes great drinks! Kyoto Japanese is great as well! The chefs always do a great show and make great food. The servers are always friendly and accommodating! We have been to the Barceló Maya Grand Resort many times and our favourite part is always the El Cielo bar. Jorge Ruiz, Ismael Chan, Margaito Alvares, Herlinda Lopez and Angelica Acosta were such fun and excellent bartenders and servers! I have seen them so many times before that it was like coming back to see old friends. At the Premium Lounge, Neo Menendez was very kind and patient in finding a room to our satisfaction. When we checked in they only had a room with 2 double beds ready for us, but he went out of his way to find us a king bed room. Thank you! And, of course, Moises Campis, the Chief Concerierge, provides amazing service and always goes out of his way to make our stay perfect! He is a credit to the resort!
Stayed 7 nights in Nov 2025

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was immaculate. The staff was always friendly and helpful; in other words - outstanding. Barcelo Maya Palace is our home away from home. We have been to many all-inclusives. None compare to the Barcelo Maya complex with their amazing every day attention to detail that the Barcelo family has developed. We will be back in the spring which will be our 19th stay at this complex starting in the year 2000.
Stayed 14 nights in Oct 2025

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Great family resort with lots to see and do spent 10 days here and never ran out of stuff to do. With playa del carmen and tulum close by endless opportunities to explore the area.
Stayed 10 nights in Nov 2025

8/10 Good

Makalah

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2025