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Barceló Maya Palace - All Inclusive

4.5 star property

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Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, sun loungers
Private beach, white sand, beach towels, scuba diving
3 outdoor pools, sun loungers
Gazebo
Free minibar, in-room safe, desk, blackout drapes

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included

Explore the area

View in a map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Ecopark Kantun Chi
    ‪13 min walk‬
  • Place, Cenote Azul
    ‪2 min drive‬
  • Place, Puerto Aventuras Marina
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout drapes

Junior Room

8.4 out of 10
Very good
(249 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium Level)

8.4 out of 10
Very good
(20 reviews)
  • 484 sq ft
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Xpu-Ha

When you stay at Barceló Maya Palace - All Inclusive in Xpu-Ha, you'll be by the ocean, within a 15-minute drive of Akumal Beach and Puerto Aventuras Marina. .This all-inclusive property is 11.2 mi (18 km) from Ferry to Cozumel and 11.5 mi (18.5 km) from Xcaret Eco Theme Park.

What's nearby

  • Caleta Chac-hal-al - 10 min walk - 0.5 miles
  • Ecopark Kantun Chi - 13 min walk - 0.7 miles
  • Cenote Cristalino - 14 min walk - 0.8 miles
  • Cenote Azul - 2 min drive - 1.1 miles
  • Puerto Aventuras Marina - 3 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 64 min drive

Restaurants

  • ‪Mirador & La Hacienda Buffets - ‬11 min walk
  • ‪Strikers Sports Bar - ‬10 min walk
  • ‪Capri - ‬5 min walk
  • ‪Tokyo - ‬9 min walk
  • ‪Carey Lobby Bar - ‬8 min walk

About this property

Barceló Maya Palace - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Make yourself at home in one of the 756 air-conditioned rooms featuring free minibar items and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Mirador, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 4 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Xpu-Ha? This property has 2347 square feet (218 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Mirador - This buffet restaurant specializes in international cuisine.
La Hacienda - This buffet restaurant specializes in Mexican cuisine. Open daily.
Rodizio - This restaurant specializes in Brazilian cuisine. Reservations are required. Open daily.
Brasserie - This restaurant specializes in French cuisine. Reservations are required. Open daily.
Caribe - This restaurant specializes in Caribbean cuisine. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to onsite nightclubs
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.83 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in Specialty restaurants.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1378 out of 2128 reviews
Rating 8 - Good. 466 out of 2128 reviews
Rating 6 - Okay. 161 out of 2128 reviews
Rating 4 - Poor. 61 out of 2128 reviews
Rating 2 - Terrible. 62 out of 2128 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Miriam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous grounds with beautiful views and foliage. Friendly staff and great service
Stayed 4 nights in Aug 2025

6/10 Okay

Ciria

Stayed 5 nights in Oct 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
very clean and tidy facility
Stayed 7 nights in Oct 2025

10/10 Excellent

Refugio

Stayed 5 nights in Oct 2025

6/10 Okay

Casimira

Traveled with family
Liked: Cleanliness, staff & service, amenities
we have been to this resort several times & it is our favorite place to go.
Stayed 7 nights in Oct 2025

8/10 Good

KARABET

Liked: Cleanliness, staff & service, property conditions & facilities
All is good !
Stayed 9 nights in Oct 2025

10/10 Excellent

Esmeralda

Stayed 5 nights in Oct 2025

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Staff excellent! Typical buffet food for breakfast & lunch. Dinners were delicious. Be prepared to walk A LOT! We had premium (front of building facing the ocean) & we still walked 12,000+ steps per day. Resort is beautiful. Beach amazing. Pools huge! Fun for anyone any age. If you don’t enjoy this resort it’s your own fault. Take the trip! You won’t regret it.
Stayed 5 nights in Oct 2025

8/10 Good

Vicky

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very clean environment
Stayed 2 nights in Oct 2025

10/10 Excellent

Vitalii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2025

10/10 Excellent

Timothy

Stayed 7 nights in Oct 2025

10/10 Excellent

Khoi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept. Very good overall. However, the front desk check in is not efficient. Take way too long. Similar experience in June stay. For example, the clearing crew should update completion on a computer, so front desk staff does not have to call. These inefficiencies are due to lack of good management and effective software.
Stayed 5 nights in Sep 2025

10/10 Excellent

Eva, Port arthur

Stayed 3 nights in Sep 2025

10/10 Excellent

Lorrany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amamos tudo ! Atendimento impecável…. Fomos muito bem atendidos, os funcionários meu Deus que atendimento maravilhoso *
Stayed 3 nights in Oct 2025

10/10 Excellent

Francisco Alberto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms, hallways, pool area always clean. Staff very attentive and friendly. Coffe makers in room didnt work properly, but other than that, it was great. Great stay experience!
Stayed 5 nights in Oct 2025

10/10 Excellent

Murhaf M F

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean resort and grate staff
Stayed 6 nights in Oct 2025

8/10 Good

CESAR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet food needs improvement. Gym needs an upgrade. Room was too far away, 10 minute walk. Rodizio restaurant meat needs a lot of improvement.
Stayed 3 nights in Oct 2025

10/10 Excellent

Emanuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be going back next year for sure. And this time on the adult only section. I recommend this resort
Stayed 6 nights in Oct 2025

2/10 Terrible

Maria

Stayed 6 nights in Jun 2025

10/10 Excellent

Rajbeer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing. I love that we had the premium experience so we had our own premium lounge to check in and really good service by everyone. Other than an extra really small bottle of sparkling champagne in the room, though there weren’t really many perks of this option. We enjoyed the oceanfront bedroom. It was super spacious bathroom and shower. We’re a good size. The pools are awesome. The staff was awesome. Lots of dining options. No complaints I would travel here again.
Stayed 7 nights in Sep 2025

8/10 Good

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very maintained. Staff was friendly. Enjoyable trip!
Stayed 5 nights in Sep 2025

4/10 Poor

Lilia

Stayed 4 nights in Sep 2025

10/10 Excellent

JESSICA VICTORIA, Spokane Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great experience!
Stayed 8 nights in Sep 2025

10/10 Excellent

Jorge G Blanco

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 7 nights in Sep 2025