Compare Arcade Hotels in Akumal

"This place is absolutely horrible. Where should I start? 1. Our room smelled mold - so bad that all our luggage and clothes came home smelling moldy. We asked to change rooms and received no assistance from the concierge. 2. This resort is marketed as a BRAND NEW resort - this is a 100% lie. The rooms smelled horribly and even the gym had multiple buckets to collect the water leaking from the ceiling. Additionally, it was advertised as 'on the beach' - which was a complete lie. A shuttle was required to get to the beach. 3. The food was almost inedible. Disgusting. 4. The customer service at the front desk was beyond poor. They received many complaints not just by me - due to the smell, the lack of availability of the al a carte restaurants (promised in the booking), the lack of AC in any of the restaurants or common areas. 5. No AC - need I say more? Even the AC in our room was broken for half of our trip."

"Our room, bathroom, and the entire resort were spotless. The staff and food were amazing, and we're already planning our next trip there. Worth every single penny!!"

"Staff was great. Adan from Guest Services went above and beyond. We would love to return!"

"Nice property. The food was average, but better than other all-inclusive resorts I’ve tried. Great service and very friendly staff. The only issue was that they wasted half of our day trying to sell their travel packages. There was one lady on their sales team who was extremely rude and had a lot of attitude when we declined their “promotion package”. "

"The property was beautiful. The"

"Everything was grate"