Compare Waterpark Hotels & Resorts in Puerto Aventuras

"Very nice boutique type of hotel. The room was beautiful with a nice, comfortable bed. It lacked ammentities beyond soap, shampoo and a coffee maker. No robes, slippers, toiletries or mini bar selections. Staff in general, was cordial, polite and helpful, but my interactions seemed transactional. Food service and selection varied. The italian restaurant was the best, especially the outdoor seating. The Grill also served a great fillet. The buffet was OK, but just a standard selection of dishes. What diminished this hotel was it felt cheap, meaning everything had a price or restriction. A card to get a pool towel, a CC hold in case something was damaged in your room, room service charge was $10.00 per delivery, the cabana fee was$125.00 per day. I mentioned the lack of room ammentities. The 2 major negatives, for me, my opinion, were: outrageously loud music and DJ at the pool for hours in the afternoon. The constant, strong percussion beat that i couldn't get away from. The other major issue was the pool opened at 7:30, however by the time i got to the pool at 8:00, every single chair and umbrella was taken with a towel and personal item, meaning they space was already taken. However, most days, many chairs were unoccupied all day long. The 4th day of my stay, i went to the pool at 6:50 AM, 40 minutes before the pool opened, and again, every chair, lounge and umbrella were taken. A complaint to the concierge did not correct the situation. "

"Pools were nice and ambience was excellent! Food was amazing as the selection changed from day to day. Staff was very professional however the Barceló concerge could be pushy at times with special rates and discounts. All in all i would bring my family back again. "

"The Laguna Villa was truly lovely. Staff were great. Food was more than good enough. Will stay again."

"The pool was amazing! The staff were very attentive to cleaning the pool and the surrounding areas. The service staff were also first class in the dining areas (above and beyond!). Food was overall great Everything very modern and spotlessly clean. Really a wonderful experience for our 20th anniversary getaway"

"This place is 10/10! The food was great! Asiana & Rincon Mexican were our favs! The staff goes above & beyond! Reyes the bartender was our ALL TIME FAVORITE! Find him — you will not be sorry! The pools were a little chilly but great vibes around them & when the sun is shining they feel good! Yummy drinks! The beach was beautiful! The staff & service is phenomenal! The location of the resort is perfect — just steps away from 5th Ave & blocks away from the ferry to Cozumel! All good things!! Can’t wait to go back!! "

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