Compare Luxury Hotels in Lower Manhattan

"Clean room, hip vibe, decent location. The staff was sadly very variable. Although several people at the front desk were lovely and helpful, one bearded Scandinavian type there was surly and aggressive and shouldn’t be in the service industry. The bartender in the lobby was also completely overwhelmed. Sweet but understaffed and forgetful and stressed. "

"O"

"Staff was great"

"This was a horrible experience. During check in I was asked if I would like service to clean the room like changing my sheets and towels either everyday Or every other day, I requested the “everyday” option. They literally came only on my last day before I left, and when they did they did not change my sheets because I had a little makeup on the sheets from the first night, the staff fully made up my bed using the exact same sheets. When I called to complain that no one had came to change the sheets I was told the cleaning team was leaving for the day, this place was very unfortunate and very misleading from online. The temperature is weird either HOT or freezing cold, there is no normal room temperature. The Tv guide states that HBO is free with our stay. No it was not, I called the front desk and they no longer are paying for that service, I mean I could go in and on. I will not be staying here again "

"Hotel was okay and small. Staff didn't send up more towels when needed."

"was automatically greeted & helped, great location very close to subways & food. room was always clean and staff was very friendly "