CheapTickets Verified Review
"Where do I start with issues - the first night we arrived midnight to a broken bed, freezer had so much ice build up, and the refrigerator was not working, no sheets for the pull out. It’s as if no one was checking the rooms. I can understand because of COVID not having towels or toiletries in the room but a broken bed. The maintenance tech’s (that came in the night) was very nice and did a temporary fix to the bed so we could get some sleep. The following day another a different maintenance tech came to finish the repair for the bed and left our door open. He left parts from the bed to which I ended throwing on top the microwave. When we came back from the beach we were appalled THANK GOD none of our belongings was stolen. Then when I went in to complain about the room I saw the Maintenance Tech that left our door open and told him that he left the door open with our belongings. He had a nonchalant attitude, no apologies whatsoever, The hotel was booked so we couldn’t switch rooms and front desk manager gave us the option to leave a night early so we packed up our things and left. That’s the first and LAST time I’m staying at that ratchet hotel. The only pro is your very close to beach. "
A verified traveler from Maryland stayed at Carousel Resort Hotel & Condominiums