Compare Hotels with Shopping in Alcoa

"The only concern was the elevator was out and we had to carry our luggage up the stairs. "

"The property was clean, amenities were awesome, especially the laundry room!"

"The staff was great until the day of check out. I took my bags down to the car and returned to my room to check it out before I actually checked out. When I arrived at my room the door was wide open and the beds had already been stripped. Mind you it was 9am and check out wasn't until 11. I looked for the person who had stripped the room and she came out of the laundry room and she informed me she was told that we left since we removed our bags. So I went to the desk to discuss this with the front desk person and she proceeded to start yelling at me like it was my fault that they went into my room prior to me checking out. Also, they couldn't get a manager on the phone or to the property for me to speak with. She did give me a card to call the number on and I proceeded to call and it went straight to her. I am glad that I hadn't left anything because it would have probably been stolen and I am also glad my daughter had gotten all her diabetes stuff to include needles cleaned up before taking my stuff to the car. I will never stay at this location in fear my stuff might come up missiif I leave my room. Also nothing has been offered to compensate for the frustration and the violation of privacy!!!!!!"

"The staff is amazing! So helpful."

"The night front desk person took 20 minutes to come to the front desk after being called twice about a line of people waiting, then told us we had enough pillows after asking for extras (their pillows have no support). Trash bags were left out in the hall. Elevator broke down. This place looks worse and worse every time we've stayed. This will be the last time."

"Pool closed for the entire stay we were there. "