Compare Cheap San Juan Fairmont

"The hotel room was disgusting and not what we thought we were paying for."

"I enjoy my stay but the hotel need to be more forthcoming about all their fees that you have to pay upon arrival, and customers should be informed about events that will be going on during the duration of their stay especially if you are going to block us from using amenities that are suppose to be available to all vacationers we missed out on the hot tubs and three of the pools for the whole duration of our stay and that is not ok."

"Rooms could use a good deep clean, carpet Included. The carpet turned my white socks brown. They need carpet cleansr to come thru. No robes or slippers, or any thing extra for that matter, in the rooms. Bartenders and servers were great. Not sure I'd return. "

"Teeny tiny room and no windows! There was rust on the ground. If it was priced lower it would have been fine but for $130 it was not worth it"

"Staff was friendly and helpful and went above and beyond; although there were times when the pool bar or the cafe were busy and there was only one person working; it would make it easier for them if they had some support! It would also be nice if breakfast had some more options and was out a bit longer, people are on vacation and might want to sleep in a bit without worrying about getting downstairs before 9am. My biggest disappointment was the shuttle bus; I booked this hotel because the shuttle bus seemed so convenient, but it was super unreliable, and we were only able to use it for two rides on one day of our trip. It seemed like they would be running on a continuous loop, and you'd have to wait 15 minutes or so, maybe up to half an hour or so for a bus which is fine, but this wasn't really the case. One day, we wasted precious vacation time waiting for over forty five minutes for a bus before giving up and calling an Uber. In addition, there was a bit of a learning curve: if you made your own way to Old San Juan or the T Mobile District for example, but wanted to get the bus back, you couldn't tell where the bus was supposed to pick you up. It would also be helpful if it ran a little later. Many days we planned on taking the bus to our destination and then Ubering back because we wanted to stay later than 5pm....but as I mentioned earlier, we were often unable even to take the bus to our destination. Adding more buses and drivers to make this amenity usable is a must!"

"Everything was super clean and the staff very helpful and friendly. Wonderful food and views! We had a great time! "