Compare Romantic Getaways & Hotels in Downtown Miami

"The bed folded up to a couch. Very uncomfortable. The door to the bathroom did not close. No place to sit other than bed. Tiny room. Expedia website says, “ bay view “ room. False advertising. This hotel is surrounded by tall buildings on all sides. No bay view anywhere. Hot water minimal. It is preset and you can’t adjust. Do not recommend this hotel. "

"The bed was comfortable, the shower was great, but the elevators were down and walking from the 22nd floor was terrible. There is also very loud construction at 7am and that was not relaxing. The housekeepers came to clean but took all of our toilet paper and cleaning products, which was strange. When we complained to hotel management, Brian was rude and said he couldn't give us any refund because we booked through Hotels.com, even though we paid at the front desk. I also emailed management twice and they did not respond. Unimpressed. Would not stay here again. "

"No bar and only stayed overnight. Within walking distance of shops which was nice"

"Yays - Hotel is clean and well kept. Staff are pleasant and helpful (the ones that understood English). Nays - shower is standing space only. If you are on the heavier side it may not work out. Poor hallway lightings. You cannot regulate room temperature. Breakfast is the same EVERY SINGLE DAY. I stayed at cheaper hotels with iron, bottled water and coffee/tea requisites in every room. This was not avaliable at CitizenM."

"Supply wash clothes."

"Having stayed here many times in the past , I have always enjoyed this property. In the 10 months since my last stay I am so terribly disappointed with this place , check in was not good , common areas of the building very dirty, room was so so because the iPad controls did not work the blinds were permanently closed this is one of the main reasons I go is to lay in bed and see the view , climate control didn’t work , person at the front desk was awful, lying to me about availability of another room non chalant about my issues concerns simply saying he would have someone look at the issues but he never did . I am terribly disappointed and feel as though I was cheated and ripped off. Beware of this place as it is not what it once was , not even close a huge disappointment "