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Novotel Miami Brickell

1 out of 5

Posted 3 hours ago

CheapTickets Verified Review

"Check in was extremely difficult due to the receptionist ‘Mai’. I booked for 2 rooms at the cost of $433. She asked if we wanted connecting rooms. I then told her if it was available, yes. We in fact did not get connecting rooms (no big deal) just rooms next door to each other and was charged $40 more for the convenience. Again, completely understand but this was not mentioned prior to. The showers were terrible, there was no threshold to keep water from coming out of the shower, had I not noticed, the bathroom floor would have been covered by water. None the less, after a long day of travel I just wanted to rest. As I pull the sheets back, there’s what looks like oxidized blood stains on the sheets. I work in the service industry, so I’m not big on complaints. I simply went down, made them aware of what happened. Housekeeping then went and changed the sheets. I was weary the entire afternoon and could not sleep. My fiancé and I thought it’d be a good idea to attend the rooftop bar and pool. The pool area and scenery was amazing. The bartender was also very friendly and very helpful with drink recommendations. All in all the stay wasn’t great, but there were very few things that kept me in good spirits."

A verified traveler stayed at Novotel Miami Brickell