Compare Hotels with Free Airport Shuttle in Downtown Miami

"We had a nice stay. It was just a one night stay We were only given one room key. You have to go downstairs to get washcloths and hand towels. The bar staff were very friendly and the food was good."

"This was a high end property, the service was up expectations and delivered on quality, above and beyond"

"The property is located in a busy corner. The traffic during the night is horrible."

"Overall, the hotel was okay, but I think it was overpriced for what you get. Breakfast was decent, but the service and overall customer experience could have been much better. The staff did not feel very welcoming or service-minded. There were no proper greetings, and at times it felt like they were tired of dealing with guests. Reception also felt disorganized during busy periods, with no clear process for managing people waiting at the desk. Housekeeping was inconsistent. We had to ask and remind the staff to clean the room and make the beds, and basic items like shampoo were not refilled. The hallways and elevators also had an unpleasant smell, which affected the overall impression of the hotel. We also did not receive a welcome bag, while other guests appeared to receive one, and we had to wait a while to get our bags from the luggage room. Overall, the hotel was not terrible, but for the price I expected better service, cleaner common areas, and more attention to detail. I would probably choose another hotel next time."

"We only stayed a quick night before our cruise but my wife and I may return to Miami for a weekend getaway and we will absolutely stay here again."

"Good "