Compare Hotels with Airport Transfers in Back Bay

"A/C system is old. No heat in room when outside temperature was 48 Fahrenheit at night. Breakfast is only providing hot water/coffee, small bottle orange juice and muffin."

"We’ve stayed here many times over the past four years. Typically exceptional service but you will get some spotty situations here and there. The rooms are just about in need of updating, especially the bathrooms. You can’t always get room service either. They don’t answer the phone. And we had an issue with a clogged tub and nobody ever came. But they did change our rooms to make it right. Norman the doorman is the absolute best. Take care of him!"

"Great property in a great location. Would have given 5 stars but hair dryer did not work nor did the in-room safe. We had 2 suitcases and it would have been nice to have a suitcase stand to place at least one on. Perfect size room for two people. Bathroom was very small but I didn’t mind at all. Super comfy bed and quiet street except for Friday night. Again, not a big deal. Close to the library, Trinity Church, Newbury St and even the public park. Several restaurants within walking distance as well. Would definitely stay here again!"

"We reserved a one bedroom because we were traveling with a toddler so we wanted the extra space. It wasn’t a ton of extra space but it was nice. The room seemed brand new after their renovation. The windows just looked at a brick wall but that’s fine. I hate that all hotels now only use sliding doors for bathrooms because I couldn’t keep my toddler out of the bathroom. Loved that It was pretty quiet, I didn’t hear doors slamming or neighbor rooms which is huge because I’m very noise sensitive. My only complaint for the room is that there’s no real blanket or comforter on the bed. Location was great being attached to a mall. Made it easy to use the walkways when it was too cold outside, and easy to grab a quick bite when needed. Used the pool once and it was fine."

"This hotel was incredibly cozy and relaxing. The room was quiet, making it easy to get a great night’s rest. The restaurant was outstanding, and every staff member was kind and accommodating. The location is perfect—close to so many great shops and restaurants. I’ll definitely be staying here again."

"Everything was perfect , the entire building was and smelled clean , comfortable beds , amenities, & everything was so close by we didn’t even Uber. We just walked all over and enjoyed the beautiful scenery.❤️ we will definitely reserve again thank you for having us "