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"This property lacked cleanliness. The rugs in the rooms were nasty. I don’t know if they have ever cleaned them. They only do housekeeping every other day, and if you ask them to clean it on a day it isn’t scheduled. They give you resonses, in a nice way that it’s not your day. You have to be to the point if you want it done regularly. They also don’t give you new towels on your off day, unless you ask. Clean up on your day consist of fresh towels, bed made, change the trash will try and tell you when you last had house keeping. There is a $70 parking fee if you decide to rent a car. That wouldn’t have been an issue if we were told that there was a charge to park when we asked about parking. We were just told that they do have parking. Also if you park it has to be for the whole time tha you are there, which we weren’t told that as welll. If you park without the hotel validating your parking, it could be more expensive. in the beginning, but no one told us that, and we asked It is not the hotel’s garage."

"Exceptional friendly Staff, Fantastic area, clean rooms. Breakfast minimal yet, did the trick. Great Value for the $$. We Will be back"

"We’ve spent 5 days in Chicago to celebrate my birthday. Since day 1, Pedro, the front desk agent has been extremely attentive and knowledgeable. He gave us a list with his favorite restaurants and also recommended some activities to do. The hotel was incredible but Pedro made Chicago so special for us! We owe you a special thanks! And of course a gift but we couldn’t see you in our last day:( Thank you Pedro!"

"No complaints at this property. Always stay here when I’m in Chicago. Great experience and in the center of everything"

"Very nice hotel. The window in my room was cracked. And the heat/air conditioner didn’t work. And there was no outlet near the bed to charge your phone. Other than the above, it was a very pleasant time. And the location is very convenient."

"We had an issue with air conditioning when we were there and the staff was terrific through that. We ultimately ended up having to move to another room but the team did everything they could to make it smooth and easy. Also, the location of this property is perfect, especially if you like to walk around the city. We would definitely stay again, just for the staff and the location."