Compare Romantic Getaways & Hotels in West Village

"We booked an upgraded room unfortunately when we arrive, the room was not ready and it was broken. There was a lot of confusion among the staff of what was going on. We ended up waiting for many hours in a small cramped lobby. My wife is incredibly tired. We felt frustrated and angry, and when we had to be put in a room, we were putting in a room with incredibly noisy air conditioner. I was like sitting next to a diesel truck then room also was lower grade, but we stayed in there till our other room is ready. We moved into our right room ready by the television was broken, and I had a flickering light stove would give an epileptic person some sort of seizure the entire experience was lackluster and for the money that we paid it was completely underwhelming would avoid it all costs. Plus location and cleanliness negative everything else."

"No room though we stayed for 3 days "

"Just okay."

"Excellent location to walk to many broadway shows. Good variety of items for breakfast. Good security for elevator and front entrance. Felt safe here. Great stay!"

"Great front desk! Well kept rooms and cleaning services. Perfect location! Would definitely stay here again when we visit in the future!! Thank you!"

"they were able to resolve the issue, but when we arrived, the smoke detector was disabled and there was a very loud noise coming from the vent. we were early and told that we would be notified when the room was ready. we were not given a room till after 4pm. I was told that the room I had been booked for, had an elite member and they had a late checkout, so we would be given a different room. overall it was a very nice stay, beds were very comfortable as were the pillows, staff was very nice."