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Quality Inn West Springfield

2.5 star property

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Photo gallery for Quality Inn West Springfield

Seasonal outdoor pool
Lobby
Lobby
Exterior
Standard Room, 1 King Bed, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
$90
$78 nightly
$90 total
Total with taxes and fees
Mar 22 - Mar 23

Explore the area

View in a map
1150 Riverdale St, West Springfield, MA, 01089
  • Place, Riverdale Center
    ‪5 min walk‬
  • Place, Riverdale Shops
    ‪9 min walk‬
  • Place, Olympia Ice Center
    ‪10 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds

7.6 out of 10
Good
(57 reviews)
  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(81 reviews)
  • 245 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby
Red Roof Inn PLUS+ West Springfield
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.4 out of 5, 1,000 reviews
$85 nightly
The price is $97
Mar 8 - Mar 9
Total with taxes and fees
Red Roof Inn PLUS+ West Springfield

About the neighborhood

West Springfield

In the heart of West Springfield, Quality Inn West Springfield is within a 5-minute drive of Big E and Olympia Ice Center. .This golf hotel is 2.9 mi (4.6 km) from Holyoke Mall and 3.9 mi (6.3 km) from Eastern States Exposition.

What's nearby

  • Riverdale Center - 5 min walk - 0.3 miles
  • Riverdale Shops - 9 min walk - 0.5 miles
  • Olympia Ice Center - 10 min walk - 0.6 miles
  • Q Pin 2's - 13 min walk - 0.7 miles
  • Cinemark West Springfield 15 - 13 min walk - 0.7 miles

Getting around

  • Springfield Union Station - 13 min drive
  • Bradley Intl. Airport (BDL) - 33 min drive

Restaurants

  • ‪Wood-N-Tap - ‬11 min walk
  • ‪Dunkin' - ‬4 min drive
  • ‪Chili's Grill & Bar - ‬7 min walk
  • ‪Panera Bread - ‬12 min walk
  • ‪Olive Garden - ‬12 min walk

About this property

Quality Inn West Springfield

Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 114 guestrooms featuring refrigerators and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Enjoy a satisfying meal at Tokyo Asian Cuisine Resta serving guests of Quality Inn West Springfield. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in West Springfield? This hotel has 600 square feet (56 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 600 square feet of conference space
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 35 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Quality Inn West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 318 out of 1003 reviews
Rating 8 - Good. 227 out of 1003 reviews
Rating 6 - Okay. 200 out of 1003 reviews
Rating 4 - Poor. 128 out of 1003 reviews
Rating 2 - Terrible. 130 out of 1003 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Antonio

Stayed 1 night in Dec 2025

8/10 Good

Angel

Stayed 3 nights in Nov 2025

2/10 Terrible

Joseph

Stayed 1 night in Nov 2025

10/10 Excellent

Tami

Room was clean and smelled fine.
Stayed 1 night in Nov 2025

10/10 Excellent

Danny Enor Kofi

Stayed 1 night in Nov 2025

10/10 Excellent

Kenny

Stayed 2 nights in Nov 2025

6/10 Okay

Herman, Bridgeport

The room was outdated. The furniture was old/worn, the light fixtures had signs of rust and the bathroom was really clean. It's a basic room, no frills.
Stayed 1 night in Nov 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
Just nice to not have any issues w the booking , the room etc 👍
Stayed 1 night in Nov 2025

6/10 Okay

Karen

Traveled with pets
Loud children and guests on the for. Front desk called, not sure if was addressed. Children running up and down the hallway playing hockey
Stayed 1 night in Nov 2025

10/10 Excellent

Miguel

Stayed 2 nights in Nov 2025

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The gentleman at the desk who greeted us was delightful. He had been there on a previous visit ,and we remembered him. We shared a few stories. The room was very clean and nice. Had everything we needed. The breakfast the next morning was great with the young woman seeing to everyone and everything --also so helpful, pleasant and nice. We will be boking again in the Spring for another event Thank you! So happy to have found this place! Expedia is also wonderful to go through ! Domn't hesitate!
Stayed 1 night in Nov 2025

6/10 Okay

Maria

Traveled with group
Liked: Cleanliness
Serious need to upgrade everything
Stayed 1 night in Nov 2025

10/10 Excellent

Scot

Stayed 3 nights in Nov 2025

4/10 Poor

Jolene

Traveled with family
Disliked: Cleanliness, amenities
Out of date , ceiling stains bath tub was dirty and place wasnt great 🙃 breakfast was ok!
Stayed 1 night in Nov 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities
Good! Comfy and easy to find
Stayed 1 night in Sep 2025

4/10 Poor

Neysa

Liked: Cleanliness
Disliked: Amenities
There were no working outlets. For lights the fridge was. Broken. No shelves freezer.
Stayed 2 nights in Nov 2025

2/10 Terrible

Robert

Business traveler
Disliked: Cleanliness, amenities
This hotel used to be a safe clean place to stay! Nasty smelly from rooms to hallways and even the elevators were nasty smelled of maujania . Hotels.com may want to think about removing from app- was very dirty and nasty. Would never stay here again. It’s a shame too as it’s right off the exit and it used to be such a beautiful place to stay!
Stayed 4 nights in Nov 2025

10/10 Excellent

Scot

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very courteous staff. Comfortable, clean room. Always interesting people travelling through.
Stayed 2 nights in Nov 2025

4/10 Poor

Jessica

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We had to change rooms 5 different times (between the 3 rooms we had) the rooms were absolutely filthy and there were blood on the sheets and walls in one of the rooms. The staff were extremely nice and accommodating to change our rooms so many times but we will not be returning. If there were more hotels with availability we would’ve left and stayed somewhere else. Also, for a smoke free hotel the whole 4th floor smells like an ash tray.
Stayed 1 night in Nov 2025

6/10 Okay

Ann

Traveled with group
Breakfast had no eggs, sausage, spoons, milk for cereal, coffee pot was empty. Yikes!!! Shower was cold water to start with ??? You have to stand there for water to work? Found spilled food outside my car , hit the side window. ??
Stayed 1 night in Nov 2025

8/10 Good

Roberta

Traveled with group
Breakfast had nice variety. Staff was attentive to requests.
Stayed 3 nights in Nov 2025

10/10 Excellent

Willis

Liked: Cleanliness, staff & service, property conditions & facilities
The owner makes me feel like I am a personal friend of his and the best part of his day is when I walk in the door.
Stayed 3 nights in Oct 2025

6/10 Okay

George

Stayed 5 nights in Oct 2025

6/10 Okay

George

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room and staff were good
Stayed 4 nights in Nov 2025

8/10 Good

Luis

Everything was okay I think just slightly overpriced
Stayed 1 night in Nov 2025