Subject: Escalated Complaint – Hampton Inn San Diego
Dear Hilton Corporate Guest Relations,
I am submitting this formal complaint regarding my recent stay at the Hampton Inn San Diego. The experience was extremely disappointing and failed to meet the basic standards I expect from Hilton properties.
The following issues made my stay unacceptable:
• Elevator delays: Guests were subjected to up to 40-minute waits due to only one elevator being in service during a busy weekend.
• No stair access: Guests were left with no alternative, as stairwells were not accessible with key cards. The only route to rooms and the parking area was through the overwhelmed elevator system.
• Room key malfunctions: My magnetic key card demagnetized on multiple occasions, requiring repeated trips to the front desk for reprogramming.
• Stagnant, poor-quality air: Hallways, lobbies, and elevators were uncomfortably stuffy, with stagnant air that made the long waits even more unbearable.
• Indifferent staff response: When raising these concerns, staff displayed little concern or urgency, leaving guests feeling dismissed in already uncomfortable and stressful situations.
• Misleading “renovation”: Despite being described as remodeled, the property felt outdated and poorly maintained — more like a superficial facelift than a true renovation.
Is not into a Hilton standard, I will like a refund.