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citizenM San Francisco Union Square

4.0 star property

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Photo gallery for citizenM San Francisco Union Square

Daily buffet breakfast (USD 22 per person)
Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk
Lobby
View from property
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
$175
$149 nightly
$175 total
Total with taxes and fees
Feb 1 - Feb 2

Explore the area

View in a map
72 Ellis Street, San Francisco, CA, 94102
  • Place, Union Square
    ‪2 min walk‬
  • Place, Westin St Francis Hotel Glass Elevators
    ‪3 min walk‬
  • Place, Warfield Theatre
    ‪7 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(2 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

San Francisco

With a stay at citizenM San Francisco Union Square, you'll be centrally located in San Francisco, just a 3-minute walk from Union Square and 11 minutes by foot from Moscone Convention Center. .This hotel is 0.4 mi (0.6 km) from Palace Hotel and 1.5 mi (2.4 km) from Oracle Park.

What's nearby

  • Union Square - 2 min walk - 0.1 miles
  • Westin St Francis Hotel Glass Elevators - 3 min walk - 0.2 miles
  • Warfield Theatre - 7 min walk - 0.4 miles
  • Palace Hotel - 7 min walk - 0.4 miles
  • Moscone Convention Center - 10 min walk - 0.5 miles

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco Intl. Airport (SFO) - 30 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Burger King - ‬1 min walk
  • ‪Kin Khao - ‬2 min walk
  • ‪John's Grill - ‬1 min walk
  • ‪Caffé Central - ‬2 min walk

About this property

citizenM San Francisco Union Square

Hotel connected to a rail/subway station in San Francisco with a restaurant
CitizenM San Francisco Union Square offers 195 accommodations with iPads and safes. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 195 guestrooms featuring refrigerators and iPads. Your pillowtop bed comes with premium bedding. LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a communal living room.
Enjoy a meal at canteenM or snacks in the hotel's coffee shop/cafe. Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

citizenM San Francisco Union Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1143 out of 1446 reviews
Rating 8 - Good. 216 out of 1446 reviews
Rating 6 - Okay. 48 out of 1446 reviews
Rating 4 - Poor. 22 out of 1446 reviews
Rating 2 - Terrible. 17 out of 1446 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

4/10 Poor

Daniel

Stayed 3 nights in Oct 2025

4/10 Poor

Marcus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Shower pressure was poor. No face towels. Bathroom door didn’t close.
Stayed 2 nights in Oct 2025

10/10 Excellent

Andreja

Liked: Staff & service, amenities, property conditions & facilities
I stayed at many, many hotels but this one beats “old school” traditional chain ones. Absolutely amazing- trendy, artsy, chill; amazing staff, clean, great breakfast and great location! I will definitely stay at the same hotel if coming back to SF.
Stayed 1 night in Oct 2025

4/10 Poor

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is ok. It was a shocking disappointment that the hotel doesn’t tell you the room are ridiculously small. Probably 125-150sf maximum. Maybe some people know that but we didn’t. Also, the hotel sits right in the line of the big homeless district and at times you feel unsafe walking nearby. SF is not what it used to be.
Stayed 2 nights in Oct 2025

10/10 Excellent

Troy

Liked: Cleanliness, amenities, property conditions & facilities
Clean and convenient
Stayed 2 nights in Oct 2025

8/10 Good

Ulgonda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable and in a great location. Would stay here again anytime.
Stayed 3 nights in Oct 2025

10/10 Excellent

Ivan

Stayed 2 nights in Oct 2025

8/10 Good

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. The staff was great. Everything was clean and the view was nice. My only complaints were that I wish the bed was softer but I was still able to sleep well. The bigger issue was that the pillows were both very large and there wasn't multiple pillow sizes to try like most hotels have. I had to use some towels to sleep.
Stayed 1 night in Oct 2025

10/10 Excellent

Kristen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, friendly and helpful staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Raymond

Stayed 3 nights in Oct 2025

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay all the way around! Will definitely stay here again!
Stayed 2 nights in Oct 2025

10/10 Excellent

Amela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was excellent! Room was clean, quiet and we had the best view of the city. Cafe latte was the best that I ever had!!! Staff is super friendly. Would definitely stay there when visiting SF>
Stayed 2 nights in Oct 2025

8/10 Good

cullen

Stayed 2 nights in Oct 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Cool hip place. Think tiny rooms and fun place.
Stayed 3 nights in Oct 2025

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Oct 2025

10/10 Excellent

Thomas Owen Rowland

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small cosy rooms where no space is wasted.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel frequently for business and pleasure and it's rare to have a hotel experience with no cons. This is it. Literally everything from friendly security guard at the front door to the room itself were on point. Skyline views are amazing. AC is sharp and SILENT (very rare in SF even for luxury hotels). Loved the bed and quality bedding. Room was squeaky clean. Beautiful non irritating lighting options and 2 sets of window curtains to adjust amount of light. Everything is new and works as it should. This location is in one of the safer areas downtown. Metro stop is literally on same block. Would definitely stay again and recommend to others.
Stayed 2 nights in Oct 2025

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just amazing!!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 3 nights in Oct 2025

10/10 Excellent

Keaton

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location
Stayed 4 nights in Oct 2025

10/10 Excellent

JEANNE, Minneapolis

Liked: Cleanliness
Love this hotel — around the clock cafe, clean, convenient, and very friendly staff!
Stayed 2 nights in Oct 2025

10/10 Excellent

Steve

Perfect for me needs.
Stayed 1 night in Oct 2025

2/10 Terrible

Shivin

Stayed 1 night in Oct 2025

10/10 Excellent

Stephanie

Stayed 3 nights in Oct 2025

10/10 Excellent

Kwame

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was terrific
Stayed 3 nights in Oct 2025