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citizenM San Francisco Union Square

4.0 star property

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Photo gallery for citizenM San Francisco Union Square

Daily buffet breakfast (USD 22 per person)
View from property
Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk
Lobby sitting area
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
$149
$127 nightly
$149 total
Total with taxes and fees
Jan 23 - Jan 24

Explore the area

View in a map
72 Ellis Street, San Francisco, CA, 94102
  • Place, Union Square
    ‪2 min walk‬
  • Place, Westin St Francis Hotel Glass Elevators
    ‪3 min walk‬
  • Place, Warfield Theatre
    ‪7 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.0 out of 10
Very good
(1 review)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

San Francisco

With a stay at citizenM San Francisco Union Square, you'll be centrally located in San Francisco, just a 3-minute walk from Union Square and 11 minutes by foot from Moscone Convention Center. .This hotel is 0.4 mi (0.7 km) from San Francisco Museum of Modern Art and 1.5 mi (2.4 km) from Oracle Park.

What's nearby

  • Union Square - 2 min walk - 0.1 miles
  • Westin St Francis Hotel Glass Elevators - 3 min walk - 0.2 miles
  • Warfield Theatre - 7 min walk - 0.4 miles
  • Palace Hotel - 7 min walk - 0.4 miles
  • Moscone Convention Center - 10 min walk - 0.5 miles

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco Intl. Airport (SFO) - 30 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Burger King - ‬1 min walk
  • ‪John's Grill - ‬1 min walk
  • ‪Caffé Central - ‬2 min walk
  • ‪King of Thai Noodle House - ‬2 min walk

About this property

citizenM San Francisco Union Square

Central hotel with a restaurant connected to a rail/subway station in San Francisco
CitizenM San Francisco Union Square offers 195 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 195 guestrooms featuring refrigerators and iPads. Your pillowtop bed comes with premium bedding. LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a communal living room.
Enjoy a meal at canteenM or snacks in the hotel's coffee shop/cafe. Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

citizenM San Francisco Union Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1141 out of 1447 reviews
Rating 8 - Good. 218 out of 1447 reviews
Rating 6 - Okay. 48 out of 1447 reviews
Rating 4 - Poor. 24 out of 1447 reviews
Rating 2 - Terrible. 16 out of 1447 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Shivin

Stayed 1 night in Oct 2025

10/10 Excellent

Stephanie

Stayed 3 nights in Oct 2025

10/10 Excellent

Kwame

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was terrific
Stayed 3 nights in Oct 2025

10/10 Excellent

Vince

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This one’s on me, I should have paid attention to the dimensions of the room before booking because it was way too small for 2 people. The common space on the third floor is fantastic. Staff was mostly great. Want to highlight Chris who worked the night shift. He was exceptional: professional and efficient and had a great spirit.
Stayed 2 nights in Oct 2025

4/10 Poor

John

Business traveler
Liked: Cleanliness
Disliked: Amenities
Smallest room I have been in. Zero customer service. I can only assume the reviews that ranked this property high were bogus.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional
Stayed 1 night in Oct 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
CitizenM is the best place to stay in the world
Stayed 2 nights in Oct 2025

10/10 Excellent

Dianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on a quiet street in SF. Staff was amaaaazzzzing!
Stayed 2 nights in Oct 2025

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

2/10 Terrible

Enrique

Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Stayed 2 nights in Sep 2025

10/10 Excellent

Shana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Ruben

Stayed 2 nights in Oct 2025

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel was lovely and welcoming. The room was clean and of good size for two people for a few nights. The hotel is a 10 min walk from Union Square, 3 min walk from transport. The only negative was having the sink in the bedroom.
Stayed 3 nights in Sep 2025

10/10 Excellent

William

Stayed 1 night in Oct 2025

2/10 Terrible

Timothy

Stayed 4 nights in Aug 2025

10/10 Excellent

Jade

Liked: Cleanliness
awesome. i stay here everytime im in town
Stayed 1 night in Sep 2025

10/10 Excellent

Dilyana

Liked: Cleanliness, staff & service, property conditions & facilities
It was my first time visiting San Francisco, and staying at citizenM turned out to be the best choice I could’ve made. The location is excellent — just steps from the subway (perfect for getting straight from the airport), one block from Trader Joe’s, and right by the first stop of the iconic cable car. The room itself was small but cozy, spotless, and designed with comfort in mind. The bed was very comfortable, and the blackout curtains made a huge difference for a good night’s sleep. Staff were friendly, and the coffee was strong, just what I needed before heading out. Overall, this is a fantastic hotel if you plan on exploring the city all day and want a comfortable place to recharge at night.
Stayed 4 nights in Aug 2025

10/10 Excellent

Thiago

Liked: Staff & service
The property and the limited food options on the menu are average, but the staff is amazing and makes up for every downside. I loved my stay and would go back many times because the people there made me feel at home.
Stayed 4 nights in Sep 2025

10/10 Excellent

Will

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean and cozy! Would def stay here again :)
Stayed 2 nights in Sep 2025

8/10 Good

Jagruti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 3 nights in Sep 2025

8/10 Good

Michael

Stayed 3 nights in Sep 2025

8/10 Good

Jennifer, Dearborn

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is awesome. I love how you can control the entire room with the app.
Stayed 3 nights in Sep 2025

8/10 Good

Sergio

Liked: Cleanliness, property conditions & facilities
Rooms are pretty small for the price and we felt crammed for two people and to get anything we always had to go down to the third floor for service
Stayed 2 nights in Sep 2025