Krystal Vallarta - All Inclusive

3.5 star property

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On the beach
3 outdoor pools, open 9:00 AM to 6:30 PM, pool umbrellas, sun loungers
1 bedroom, in-room safe, desk, blackout drapes
Business center
Deluxe Room, Mountain View | 1 bedroom, in-room safe, desk, blackout drapes

Room options

Deluxe Room, Mountain View

  • Mountain view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, Sea View

  • Sea view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Mountain View

  • Mountain view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Sea View

  • Sea view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room

  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Resort View

  • Resort view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, Resort View

  • Resort view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, Ocean View

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Similar properties

About the neighborhood

Puerto Vallarta

Located in Puerto Vallarta (Hotel Zone), Krystal Vallarta - All Inclusive is within a 15-minute walk of Cruise Ship Terminal and Bay of Banderas. .This all-inclusive property is 2.8 mi (4.5 km) from Malecon and 3.6 mi (5.8 km) from Playa de los Muertos.

What's nearby

  • La Isla - 3 min walk - 0.2 miles
  • Playa de Oro - 3 min walk - 0.2 miles
  • Hotel Zone Beach - 5 min walk - 0.3 miles
  • Puerto Mágico - 7 min walk - 0.4 miles
  • Plaza Caracol - 12 min walk - 0.7 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 13 min drive

Restaurants

  • ‪Talavera - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Le Delice - ‬3 min walk
  • ‪Seafire Restaurant - ‬4 min walk
  • ‪McCarthy’s - ‬2 min walk

About this property

Krystal Vallarta - All Inclusive

Krystal Vallarta - All Inclusive offers 388 air-conditioned accommodations with safes and complimentary bottled water. Plasma televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a waterslide and a fitness center.
Make yourself at home in one of the 388 air-conditioned rooms featuring plasma televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Dip into one of the 3 outdoor pools or enjoy other recreational amenities including a waterslide and a fitness center.
Satisfy your appetite with Regional cuisine at Aquamarina, one of the property's 3 restaurants. Relax with a refreshing drink at one of the 2 bars/lounges.
Featured amenities include a 24-hour front desk and an elevator. Planning an event in Puerto Vallarta? This property has 11819 square feet (1098 square meters) of space consisting of conference space and 3 meeting rooms. Self parking (subject to charges) is available onsite.
Aquamarina - This buffet restaurant specializes in Regional cuisine. Guests can enjoy drinks at the bar.
Las Velas - This buffet restaurant is located by the pool and specializes in Regional cuisine. Guests can enjoy drinks at the bar. Open select days.
Lobby Bar - Onsite lobby lounge. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per night)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 3 restaurants

Restaurants on site

  • Aquamarina
  • Las Velas
  • Lobby Bar

Things to do

  • 3 outdoor pools
  • Free children's club
  • Gym
  • Outdoor pool (guest access)
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Free children's club
  • Waterslide

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • 11,819 square feet of conference space
  • 3 meeting rooms

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: MXN 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 9:00 AM to 6:30 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Krystal Vallarta
Krystal Vallarta All Inclusive
Krystal Vallarta - All Inclusive Puerto Vallarta
Krystal Vallarta - All Inclusive All-inclusive property

Krystal Vallarta - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 277 out of 969 reviews
Rating 8 - Good. 214 out of 969 reviews
Rating 6 - Okay. 190 out of 969 reviews
Rating 4 - Poor. 141 out of 969 reviews
Rating 2 - Terrible. 147 out of 969 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Ronald Patrick, Bemidji

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Our room had a water leak the entire stay in our bathroom, it wasn't huge but it was dripping into the sink, I told the front desk 2x and showed them the video I took, they never came to fix or check it out. No water bottles from house keeping or any extra towels and not coffee replacement. It seems to me that they are trying to save money with the coffee, water and any extras. The staff was ok, they would give you coffee in the morning one (1) time, then they would never come back to refill, again saving on little things shows, they would get upset when I got up and poured myself another cup of coffee. I would have much preferred to stay at the GRAND KRYSTAL, I thought this is where I had made our reservations at as we have stayed there before and it was excellent. This place was right next to MAJOR construction, very loud and busy, they should have given a discount for all the noise or let us know ahead of time that they were in the middle of a major construction building next door. The food here was mediocre, it was the same everyday, no "real" meat, only hot dog meat most of the time, the eggs seemed to be powdered eggs, no avocados or fresh guacamole, the staff spent more time talking to each other then attending to the customer. Elevator broke down for a day, they did get this fixed quick. Grounds are spread out, enjoyed playing volleyball and laying out by the beach listening to the loud construction, vendors were annoying coming by way too often and too pesty.
Stayed 6 nights in Jan 2026

4/10 Poor

marvin w

Traveled with partner
Cold pools, very bland food, watery drinks, deteriorating facilities
Stayed 14 nights in Jan 2026

2/10 Terrible

Dulce

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I just did not like it
Stayed 3 nights in Nov 2025

6/10 Okay

Leslie

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
This was our second time staying here. Staff are very professional and attentive. Food was very good however the same menu at the hotel restaurant as was at the buffet. If you are looking for something different, a short walk across the highway and half block to left is an excellent Outback Steak House. Beach was wonderful. Only two issues that were not great was the construction on the new building next to the main pool which was closed for safety reasons, and there was a sewer back up onto the walkway towards the family pool and hotel. You either walked through it - yuck - or went through hotel lobby onto beach and back onto the pool. They were working on the sewer problem but was an inconvenience. If you forgot anything, there was a convenience store just outside the resort and a 15 min walk and across from the marina was the Walmart. I would have given a higher review if it wasn't for the sewer problem and the one pool being closed due to the construction.
Stayed 6 nights in Nov 2025

2/10 Terrible

Deny

Stayed 2 nights in Sep 2025

6/10 Okay

Jennefer

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel is very run down, but has a rustic charm I guess. We had to share a balcony with another room which is totally weird. We also could hear the people in the room next door snore and blow dry their hair. Our room was completely bare except for one tv hung on the wall with wires hanging out of it. It only had one English Channel. There were no drawers for our clothes. The service was very slow. No one serves you . You had to wait in line for water and drinks. The food was ok. But even if you got a table and got your food- you had no drink- not even water or coffee. We ended up leaving the resort and the town is cute and the restaurants are yummy. There is a liquor store near by. Everyone was nice, but I will never do all inclusive again… what’s the point.
Stayed 4 nights in Dec 2025

8/10 Good

Lara, Watson Lake

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was clean, staff were great, buildings and grounds were nice and well maintained. My family will stay here again.
Stayed 7 nights in Dec 2025

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

2/10 Terrible

Arturo

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most staff was rude, it’s sad to see the mentality they have, as soon as the saw my mexican passport they flipped the switch off. They all want and are expecting american dollars and so if you bring pesos they act differently. Extremely disappointed.
Stayed 5 nights in Dec 2025

10/10 Excellent

Chase

Stayed 6 nights in Dec 2025

10/10 Excellent

Adolfo

Stayed 4 nights in Dec 2025

10/10 Excellent

Karin Anne

Stayed 4 nights in Dec 2025

10/10 Excellent

David

Stayed 7 nights in Dec 2025

8/10 Good

sasha anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2025

4/10 Poor

Justine

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Visited here 7 years ago, hotel was lovely, food not so great but not an issue. Have just arrived back from another stay and it is dire to say the least. It looks absolutely nothing like it does in the pictures. Only one pool open, the other has been reduced in size and was closed, the food terrible and the whole place was a building site and won't be finished until Sept 2027. The only plus is that the staff are fantastic. Unfortunately we won't be visiting again.
Stayed 7 nights in Dec 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience
Stayed 1 night in Dec 2025

2/10 Terrible

Steven

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This place claims to be all inclusive but isn’t. The only thing that they included was a buffet that had terrible options. The staff was also not friendly. DO NOT RECOMMEND
Stayed 1 night in Dec 2025

4/10 Poor

Govindasami

Staff all good, very noicy from Highway , food not that good
Stayed 6 nights in Nov 2025

4/10 Poor

Anni

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
When we first walked into the front lobby area, there was a very bad smell, which continued as you walked through to the eating area adjacent to the lobby. There isn’t a rating for the food and drinks… But we would’ve given that one star. The food was the same every day with a little bit of a variance… They finally had a Mexican fiesta night… So we figured there would be different food at least the traditional Mexican food which we were so looking forward to, but we were disappointed again because it was the same food again. We have stayed at different all-inclusive hotels, and we have always had a variety of different foods on different days. So we ended up going to restaurants outside of the hotel to eat. We had maid Service on the third day of our stay and they basically just changed the towels… Nothing was cleaned. Other than that, the staff was very nice.
Stayed 5 nights in Nov 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Room was great and the staff was great also.
Stayed 3 nights in Nov 2025

6/10 Okay

Jared

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2025

8/10 Good

Janine Caroline

Traveled with partner
Service was great, anytime I needed something they were very efficient. Food was ok. Everything was buffet. Resort is currently under construction and quite noisy.
Stayed 7 nights in Nov 2025

8/10 Good

Francisco

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean
Stayed 3 nights in Oct 2025

4/10 Poor

Jaime, Riverdale

Traveled with partner
Liked: Cleanliness, property conditions & facilities
El servicio de check in no fue el adeacuado, parece que te estuvieran haciendo el favor de rentarte la habitacion , no sabemos si el trato fue porque eramos de expedia, las instalsciones no estaban completas, la comida dejo mucho que desear no tiene sabor, la calidad de los alimentos son muy malas, limitan las amenidades. Deberian poner que no hay servicio a las albercas, muy limitados los camastros.
Stayed 3 nights in Nov 2025

8/10 Good

Patrick

Stayed 6 nights in Nov 2025