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Hotel Portonovo Plaza Malecón

3.0 star property

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Photo gallery for Hotel Portonovo Plaza Malecón

32-inch LCD TV with cable channels, TV
Standard Doble | In-room safe, desk, soundproofing, free WiFi
Interior entrance
Free daily continental breakfast
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Room service
  • Housekeeping
The current price is $86
$71 nightly
$86 total
Total with taxes and fees
May 26 - May 27

Explore the area

View in a map
Av. Mexico # 1125, Colonia 5 de Diciembre, Puerto Vallarta, JAL, 48350
  • Place, Teatro Vallarta
    ‪1 min walk‬
  • Place, Camarones Beach
    ‪2 min walk‬
  • Place, Malecon
    ‪7 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪13 min drive‬

Room options

View all photos for Basic Room

Basic Room | In-room safe, desk, soundproofing, free WiFi

Basic Room

8.6 out of 10
Excellent
(42 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard

Standard | In-room safe, desk, soundproofing, free WiFi

Standard

7.4 out of 10
Good
(34 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Doble

Standard Doble | In-room safe, desk, soundproofing, free WiFi

Standard Doble

8.0 out of 10
Very good
(32 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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Terrace/patio
Loft Hotel Malecon Vallarta
Downtown Puerto Vallarta
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,002 reviews
$65 nightly
The price is $78
May 29 - May 30
Total with taxes and fees
Loft Hotel Malecon Vallarta

About the neighborhood

Puerto Vallarta

With a stay at Hotel Portonovo Plaza Malecón, you'll be centrally located in Puerto Vallarta, steps from Bay of Banderas and 7 minutes by foot from Malecon. .This hotel is 3 mi (4.8 km) from Cruise Ship Terminal and 12.1 mi (19.4 km) from Nuevo Vallarta Beach.

What's nearby

  • Teatro Vallarta - 1 min walk - 0.0 miles
  • Camarones Beach - 2 min walk - 0.1 miles
  • Malecon - 7 min walk - 0.4 miles
  • Uno - 9 min walk - 0.5 miles
  • Playa Las Glorias - 10 min walk - 0.6 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 22 min drive

Restaurants

  • ‪Café La Ventana - ‬2 min walk
  • ‪Rico Mac Taco - ‬1 min walk
  • ‪Pozole Doña Clemen - ‬1 min walk
  • ‪Mangos Beach Club - ‬1 min walk
  • ‪The Tasting Room - ‬2 min walk

About this property

Hotel Portonovo Plaza Malecón

Hotel Portonovo Plaza Malecón offers 45 accommodations with safes and hair dryers. 32-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Stay in one of 45 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.
Take advantage of the hotel's room service (during limited hours). A complimentary continental breakfast is served daily from 8:00 AM to 11:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Planning an event in Puerto Vallarta? This hotel has 205 square feet (19 square meters) of space consisting of conference space and a meeting room.
A complimentary continental breakfast is served each morning between 8:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 205 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Wednesday, Thursday, Friday, and Saturday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Children up to the age of 9 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Portonovo

Hotel Portonovo Plaza

Hotel Portonovo Plaza Puerto Vallarta

Portonovo

Portonovo Hotel

Portonovo Plaza

Portonovo Plaza Puerto Vallarta

Hotel Portonovo Plaza Malecón Puerto Vallarta

Portonovo Plaza Malecón Puerto Vallarta

Portonovo Plaza Malecón

Portonovo Plaza Malecon

Hotel Portonovo Plaza Malecón Hotel

Hotel Portonovo Plaza Malecón Puerto Vallarta

Hotel Portonovo Plaza Malecón Hotel Puerto Vallarta

Hotel Portonovo Plaza Malecón Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 424 out of 1001 reviews
Rating 8 - Good. 292 out of 1001 reviews
Rating 6 - Okay. 149 out of 1001 reviews
Rating 4 - Poor. 70 out of 1001 reviews
Rating 2 - Terrible. 66 out of 1001 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Juan maldonado

Stayed 5 nights in Feb 2026

10/10 Excellent

Ismael

Liked: Cleanliness, property conditions & facilities
Buen servicio todo muy bien 😁😁
Stayed 5 nights in Feb 2026

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, property conditions & facilities
We had a renovated room, the check in was easy, staff were friendly and the room and hotel were super clean. The continental breakfast was also very good We will definitely stay again.
Stayed 1 night in Feb 2026

4/10 Poor

Mary Edith, Stony Plain

Liked: Cleanliness
Disliked: Amenities
The pool and the rooftop mezzanine were closed. Black mold in the shower, I had a room with no outside windows and no closet. The elevator didn't work the majority of the time, not ideal for travelers in their 70s.
Stayed 14 nights in Jan 2026

10/10 Excellent

Marina

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and good stuff
Stayed 3 nights in Feb 2026

8/10 Good

IRVING

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean and quite. The beds were comfortable and the location was good. The staff were friendly and helpful. We were very satisfied with our one night visit.
Stayed 1 night in Feb 2026

8/10 Good

Shelly

Liked: Cleanliness, property conditions & facilities
Room was beautifully designed and updated. The breakfast was great every morning. Great location in old town…walkable & steps to the beachfront.
Stayed 3 nights in Feb 2026

6/10 Okay

James

Liked: Staff & service
Our room 103 was in poor shape and did not have enough towels, and no face cloths. Shower floor was in poor conition and nshower head not in a good position. There should be a drop off and pickup spot at the front and back of the hotel. Parking would be a bonus.
Stayed 2 nights in Feb 2026

10/10 Excellent

Ismael

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien todo el personal muy amables claro que regresare 😊😊
Stayed 4 nights in Feb 2026

6/10 Okay

Marion

Liked: Cleanliness, property conditions & facilities
I was on 3rd floor. Totally renovated, nicely done. No balconey rail so was not allowed on balconey. No hot water in my room the entire 4 days i stayed! I had to shower in a first floor room! Breakfast is very good. Once renos r done, i believe it will be very nice. But get the hot water up to third floor!!!
Stayed 4 nights in Feb 2026

6/10 Okay

Marco

Liked: Cleanliness, property conditions & facilities
Room was clean, staff was good. However for us the room was way too small. We felt like we were in a closet. Continental breakfast was just ok. Would I book this again, probably not for the price we could have had a larger room. By the way once we confirmed booking we were advised that the pool was not available. Not good for after the fact.
Stayed 1 night in Feb 2026

6/10 Okay

Susanne

Traveled with family
Disliked: Amenities, property conditions & facilities
The room was tiny, everything looked pretty shabby, not like the pictures online. Staff were ok but didn't seem to care that we arrived, price was ok but I've received way more welcoming service and better room amenities, with a breakfast elsewhere.
Stayed 1 night in Feb 2026

10/10 Excellent

Louise

Liked: Cleanliness, property conditions & facilities
Great service.
Stayed 2 nights in Feb 2026

4/10 Poor

Kyle

Stayed 1 night in Jan 2026

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities
Great service nice room. Small rooms.
Stayed 1 night in Feb 2026

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the beds were comfortable. The only concern I had is there was only one sheet on each bed and it was a little chilly.
Stayed 1 night in Jan 2026

6/10 Okay

Richard

Liked: Cleanliness
Our first few days we were in a very small room. Asked for an upgrade, and was given a much better room at no extra cost. Everyone at the Hotel was very polite and friendly. Thank you Portonovo
Stayed 5 nights in Jan 2026

2/10 Terrible

Marie

Liked: Cleanliness, staff & service
Disliked: Amenities
Like where do I begin??? First of all when I booked this place I was not told there would be Reno's going on from 9 am until 10:30 PM daily with jack hammers and drilling banging etc. Secondly one of the reasons why I booked this Hotel was because it had a pool. I have a total of 4 knee replacements 3 on left knee and 1 on right knee. I needed the pool to keep my knees exercised. The 3rd and 4 th floor was completely closed off. The first room I was in was so dark and like a dungeon and the card key would not work half the time and had to keep going down to the desk and having it re activated between 2 -4 times a day. They kept accusing me that it was my Cell phone. I did not even have my Cell phone with me on this trip. Plus there was a lot of mold in the shower and on the ceilings and walls. I had to go buy bleach to kill some of the mold. After a week of dealing with it. I demanded I be moved to a different room. So the second room was better but still mold on the ceilings and in the shower. Plus the Patio Door which I was on the first Floor did not have a lock on it and would not close properly. I was very nervous that someone could jump up onto my patio and get into my room. I was told by the Receptionist that the Hotel had sent out Letter to all the booking Companies stating that there would be Reno's going on so I feel Hotels.com did not inform me on this matter otherwise I could have booked elsewhere. Very disappointed and totally wrecked my whole 4 wk. holiday.
Stayed 21 nights in Jan 2026

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel was somewhat run down but they are working very hard to improve it! The staff were all wonderful they did everything in their power to make sure that we were comfortable! We were very disappointed that the pool was closed, as that was on3 of the main reasons for booking there. The location made up for it, it was exactly the location we needed to suit us! Mucho gracias!
Stayed 14 nights in Jan 2026

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness
Friendly helpful staff, clean room and great location
Stayed 1 night in Jan 2026

8/10 Good

Natividad

Stayed 27 nights in Jan 2026

4/10 Poor

Odessa

Stayed 4 nights in Jan 2026

4/10 Poor

Danielle Odessa

Traveled with family
Disliked: Cleanliness, staff & service, amenities
When I first checked in, they put me in a room that was absolutely awful and told the pool was out of order. I called in to request a hotel change and was told that wasnt an option but was given an upgrade. The new room was nice but had just had renovations completed. I had to put batteries in the safe and the remotes. The floor was still under construction and there was noise all day and well into the night. Also, the elevator only worked half the time and there were no handrails to walk down 3 flights of stairs. The breakfast is decent but the breakfast room is under construction so enjoy trying to find a spot in their 6 tables off the lobby and sitting in folding chairs. This could all be forgiven except for the absolute lack of any decent customer service. The front desk staff is actively unpleasant, none of the porters speak even one word of english nor know how to smile, yet stand there looking for a tip and the vibe at this place is not one of welcome. I spilled a bright colored drink and used a towel to clean it and they charged me for a towel, Which was understandable until they charged me 400 Pesos for a crappy white towel and held my room key hostage until I paid. After spending the week at a similarily priced hotel 2 blocks away I know that this isn’t the standard. I will NEVER consider this hotel again and will actively not recommend. Not sure how they got such a good rating to start with because they sure didnt earn it from me.
Original room full of black mold
Original room view
Original room towel over TV to prevent damage from AC
New room
Stayed 1 night in Jan 2026

6/10 Okay

Mario

Stayed 4 nights in Nov 2025

10/10 Excellent

Silvia

Stayed 1 night in Jan 2026