cheaptickets Verified Review
"The entertainment was the highlight of the trip l. I will give them 100/100 - everyone ensured we had fun. The room upgrades were okay, I was jo very impressed but I enjoyed it. The rooms very very clean and housekeeping did a great job at it. We had an incident that left a very bad taste in my mouth. We went to dinner one day at one of the buffets and we were all covered up, but we were told we needed to go change. We had coverups and we were not even wet. When we came back to eat, we noticed how multiple families were still in their pool attires and wet and were allowed to sit. This made me very upset, requested a call from the GM, never got a call. We were told that those families had complained and let in on their beach wet attire. It was highly upsetting specially bc my kids were hungry, and we were told to go change, while other guest were allowed in. "
A verified traveler from Charlotte stayed at Catalonia Riviera Maya Resort and Spa All Inclusive